Amazon Connect Tasks, a feature of Amazon Connect, makes it easier to prioritize, track, manage, and automate contact center agent tasks, improving agent productivity and ensuring customer issues are quickly resolved.

Today, agents struggle to determine the priority of work and have to track their tasks and customer follow-up items manually. Manual tracking is time consuming and error prone, especially when tasks span multiple systems such as customer relationship management (CRM), ecommerce, and ticketing systems. Amazon Connect Tasks allows your agents to create and complete tasks in the same user interface where they take calls and chats.

Managers can also use workflows to automate tasks that don’t require agent interaction. This results in improved agent productivity, leading to increased customer satisfaction.