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    Amazon Connect - Tasks

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    Sold by: Consilium 
    Amazon Connect Tasks allows managers to assign tasks to agents based on business priority and agent expertise. Tasks are managed through the same routing, configuration, analytics, and management tools you use today in Amazon Connect.
    Listing Thumbnail

    Amazon Connect - Tasks

     Info
    Sold by: Consilium 

    Overview

    Amazon Connect Tasks, a feature of Amazon Connect, makes it easier to prioritize, track, manage, and automate contact center agent tasks, improving agent productivity and ensuring customer issues are quickly resolved.

    Today, agents struggle to determine the priority of work and have to track their tasks and customer follow-up items manually. Manual tracking is time consuming and error prone, especially when tasks span multiple systems such as customer relationship management (CRM), ecommerce, and ticketing systems. Amazon Connect Tasks allows your agents to create and complete tasks in the same user interface where they take calls and chats.

    Managers can also use workflows to automate tasks that don’t require agent interaction. This results in improved agent productivity, leading to increased customer satisfaction.

    Highlights

    • Prioritize and distribute work across disparate applications.
    • Automate repetitive workflows.
    • Unified platform to view all tasks and monitor agent work.

    Details

    Delivery method

    Pricing

    Custom pricing options

    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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