Scheduled Callbacks for Amazon Connect
Scheduled Callbacks for Amazon Connect allows customers to schedule a call back from an agent at a specified date and time while using the Amazon Connect chat widget or on an automated voice call. Instead of making your customers listen to hold music while waiting for the next available agent, Scheduled Callbacks gives your customers the freedom to connect at their convenience and on their terms, giving customers more control over their own schedule, reducing wait times, and increasing convenience. Agents can also use Scheduled Callbacks to pre-program automated outbound calls, improving agent efficiency.
Overview
Allow customers to choose the most convenient time for them while automating the process for your agents, providing a more streamlined process for everyone.
Broad Time Slot Options
Offer up to 20 date slots for customers to choose from
Confirmation Messages
Auto-send confirmation texts and reminder texts when the customer’s scheduled time frame occurs
Personalized Time Zone
Personalize the time zone to each customer when using the chat
Key features
Customizable date picker – Customize the length of the call back window and the number of callbacks within a specific timeframe to fit your agents’ needs Personalized time zone Broad time slot range options Customizable chatbot messaging Call recognition – Auto-identify callbacks that have already been scheduled to avoid duplicating requests Confirmation texts Managed with Amazon Connect Syncs with pre-programmed hours of operation
| Sold by | TTEC Digital (formerly VoiceFoundry) |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
Contact us: https://ttecdigital.com/contact