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    Scheduled Callbacks for Amazon Connect

     Info
    Sold by: TTEC Digital (formerly VoiceFoundry) 
    Scheduled Callbacks for Amazon Connect allows customers to schedule a call back from an agent at a specified date and time while using the Amazon Connect chat widget or on an automated voice call. Instead of making your customers listen to hold music while waiting for the next available agent, Scheduled Callbacks gives your customers the freedom to connect at their convenience and on their terms, giving customers more control over their own schedule, reducing wait times, and increasing convenience. Agents can also use Scheduled Callbacks to pre-program automated outbound calls, improving agent efficiency.
    Request private offer
    Listing Thumbnail

    Scheduled Callbacks for Amazon Connect

     Info
    Sold by: TTEC Digital (formerly VoiceFoundry) 
    Request private offer

    Overview

    Allow customers to choose the most convenient time for them while automating the process for your agents, providing a more streamlined process for everyone.

    Broad Time Slot Options

    Offer up to 20 date slots for customers to choose from

    Confirmation Messages

    Auto-send confirmation texts and reminder texts when the customer’s scheduled time frame occurs

    Personalized Time Zone

    Personalize the time zone to each customer when using the chat

    Key features

    Customizable date picker – Customize the length of the call back window and the number of callbacks within a specific timeframe to fit your agents’ needs Personalized time zone Broad time slot range options Customizable chatbot messaging Call recognition – Auto-identify callbacks that have already been scheduled to avoid duplicating requests Confirmation texts Managed with Amazon Connect Syncs with pre-programmed hours of operation

    Highlights

    • Increase customer convenience, on their schedule

    Details

    Sold by
    TTEC Digital (formerly VoiceFoundry) 
    Categories
    Contact Center 
    Implementation 
    Delivery method

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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