The Automated AI Chatbot is a fully customizable bot designed to automate, streamline, and enhance the chat experience for both customers and agents. Our Automated Chatbot reduces workforce overhead and saves agents time and effort by replacing manual chat processes with automated solutions, facilitating swift and efficient communication for internal teams and external customers.

• Streamlined Customer Chat Experience: Customers can find answers in seconds, reducing wait times and enhancing access to information. • Improved Agent Satisfaction: The chatbot saves agents time and effort in addressing customer queries. Additionally, it can be utilized internally to support access to internal data such as payroll or HR-related questions. • Ease of Navigation: Third-party integration allows content to be seamlessly pulled from other sites, and customers can easily navigate to other applications or webpages with a simple click. • Simplified Setup: VoiceFoundry constructs, implements, and integrates this AWS-powered chatbot according to your unique needs and specifications. • Push Button Navigation: Customers can navigate through the automated chat experience by selecting pre-programmed responses tailored to their specific use case or by entering text. • Powered by Amazon Lex: Operates on AWS and is powered by Amazon Lex, which comprehends common spelling errors and guides customers in the right direction.