FastStart Program Packages

Startup Package

Get started quickly on Amazon Connect voice channels.

Starting at $50,000

• Up to 5 voice queues
• Voice Only
• Dual Tone Multi Frequency (DMTF) only
• Operations Management Portal (OMP)
• Out of the box (OOTB) reports and Contact Control Panel (CCP)

Intro to Omnichannel Package

Build a strong foundation for self-service and messaging.

Starting at $75,000

• Up to 10 voice queues
• Voice and Tasks
• Operations Management Portal (OMP)
• Choice of one: Agent Workspace or OOTB CCP
• Next Generation Analytics Suite
• Lex Bots (Routing Only)

Enterprise Package

Capitalize on a full suite of channels and services.

Starting at $165,000

• Up to 20 voice queues
• Voice, Tasks and Chat
• Operations Management Portal (OMP)
• Voicemail
• Choice of one: OOTB CCP; Agent Workspace; Salesforce/Microsoft Connector
• 4 Lex Bots (Routing & Q&A)
• Scheduled Callback
• Single Sign-On (SSO)