Our Amazon Connect Live tool offers a comprehensive solution for the monitoring and analysis of both real-time and historical call data. This sophisticated tool enables the aggregation and organization of information in a manner that facilitates convenient review for developers and supervisors alike.

Key features of the Amazon Connect Live tool encompass:

Real-Time Call Monitoring: Gain valuable insights into ongoing calls in real time, allowing for prompt identification of trends, patterns, and performance indicators.

Historical Search of Call Data: Utilize the Analyzer's robust capabilities to delve into past call data, enabling in-depth analysis, historical trend identification, and the extraction of valuable insights for informed decision-making.

By harnessing these advanced functionalities, the Amazon Connect Live tool empowers organizations to enhance operational efficiency, improve customer experiences, and drive strategic decision-making processes.