Salesforce CTI Connectors for Amazon Connect is designed to simplify customer interactions and complex workflows with seamless integration into Salesforce application. To optimize contact center operations and effectively manage caller experience, the CTI Connector offers integrated customer view into a unified interface for agents, enabling seamless call handling within your Salesforce application. Readily integrates with the Amazon Connect CCP Panel for blended omnichannel support across Voice, Email, and Chat. The Salesforce CTI Connector leverages additional 75+ third-party apps to streamline contact centers operations and support in-built productivity tools like Knowledge Base, Agent Dashboards, etc. for increased agent performance.