Our Advanced Connect Deployment solution has been meticulously crafted to meet the sophisticated needs of discerning customers who have already integrated Amazon Connect into their operations. With a deep understanding of the platform's intricacies, our team is poised to provide unparalleled expertise and support in harnessing the full potential of advanced Amazon Connect capabilities.

Through our collaborative approach, we empower organizations to navigate the complexities of Amazon Connect with ease and confidence. Our seasoned professionals possess a wealth of knowledge and practical experience, enabling us to offer strategic guidance tailored to your unique business requirements.

This includes:

• Managed service for your existing contact center (optional)

• Agent Planning and forecasting

• Guidance on complex routing logic

• Case Creation and Management

• Third-party integrations

• Profiles, Tasks and Wisdom

• Estimated Wait Time and Callback

• Voicemail

• Post Call Survey

• Contact Lens rules for sentimental analysis

• Custom Quicksight dashboard

• Custom report using Real time and Historical Metrics

• Voice Authentication