Our ACGR assessment and implentation process is designed to help our customers maintain high availability and minimize disruptions in their contact center operations.

Some keys steps of the process are:

Assessment and evaluation of Current Infrastructure: We do a deep dive into your environment and use our properietory Explorer tool to do a thorough assessment of your infrastructure.

Provide recommendations: Based on your assessment, provide detailed recommendations on how the customer can plan for disaster recovery.

Implementation plan: We will create an implementation with RPO and RTO objectives in mind.

Assist with implementation: Offer support during the implementation phase to ensure a smooth transition and minimize any potential disruptions.

Test and validate: We will prepare test scripts and ensures that the contact center can withstand disruptions and maintain operations.

Document and enablement: We provide on the updated architecture, configurations, and procedures.