NeuraFlash provides years of experience in deploying IVR, contact center, and CRM/Ticketing platforms. We provide mature UX and conversational design for your IVR and chatbot needs, data scientists and analytics support, end-to-end consulting and delivery, continuous change management and post-deployment managed services.

This offer includes a range of services available for identifying where you are in your contact center transformation and cloud-adoption journey, and mapping out the best approach for migrating your contact center to the cloud. Such services include discovery and design, assessing business needs, proving out a pilot or proof of concept, deploying AWS services (Amazon Connect, Amazon Lex, Pinpoint, Quicksight, etc.), and creating a roadmap for a full contact center migration. Continuous change management support is available to ensure post-deployment success.

NeuraFlash is also a leading AI & Platinum Partner for Salesforce, building AI-driven experiences with Einstein, Digital Channels, Service Cloud, Service Cloud Voice, Field Service, CPQ, Communities, Tableau CRM, and Slack. This gives an added level of confidence for customers that have invested in Salesforce at the agent desktop and are looking for seamless integration and analytics across both AWS and Salesforce platforms.

Deliverables: NeuraFlash will provide professional services to support IVR and contact center configuration, setup, and implementation per the customer's requirements outlined in an agreed upon Statement of Work (SOW).