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Our mission is to simplify the adoption of AWS tools and contact center solutions, allowing you to fully unlock the potential of these cutting-edge innovations and kickstart your Customer Experience Transformation with ease. With our Turbo Launch program, we begin by evaluating your business requirements and preparedness, devising a strategy for deploying the optimal mix of AWS services, and charting a course for a seamless transition of your contact center to the cloud with our award winning G-CONTACT offering.

We have over 20 years of experience in contact center transformation project of all sizes and have carefully built a process that caters to your need and is customizable.


  1. Contact Center Readiness Assessment
  2. Migration Readiness Assessment
  3. Rapid Discovery
  4. TCO Estimate
  5. Self-service and call deflection strategy with the use of bots, and digital channels


  1. Contact Center Detailed Discovery
  2. Environment Setup
  3. One (1) Amazon Connect Instance in your region of choice
  4. One (1) Language
  5. Three (3) touch-tone contact flows (based on customer's documented contact flow) including 3 basic queues
  6. Up to Fifty (50) Agents.
  7. Call recording setup
  8. Encryption
  9. S3 Configuration (initial and retention)
  10. Real-time contact center metrics (native connect) configuration.
  11. Real-time metrics for agent metrics configuration.
  12. Historical metrics for contact center and agent performance.


  1. Solution Configuration and Unit Testing
  2. User Acceptance Testing (UAT) support
  3. Train-the-trainer
  4. User and System Training / Knowledge Transfer
  5. Go-live support


  1. Accelerate transform at scale
  2. Help Migrate other workloads
  3. Optional enhanced care
  4. Periodic optimization activities
Sold by Global Technology Solutions Inc.
Fulfillment method Professional Services

Pricing Information

This service is priced based on the scope of your request. Please contact seller for pricing details.



We do not believe in one-size-fits-all and hence customize GTS Care based on your specific needs. Every GTS Care package includes HelpDesk access via phone, email, sms and other channels.

Business Hour Help

Open cases related to an incident, questions, problem etc. via email, phone and chat and get feedback within your SLA and business hour.

Best Practice Recommendations

Get best practices recommendations proactively on your contact center application.

Quaterly Reviews

Business reviews to measure success and apply tweaks in the engagement or process if needed.

Moves, Adds and Changes (MAC)

Moves, adds, and changes (MAC). Keep your contact center solution up-to-date and align with user requirements.

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