Turbo launch for Amazon Connect

Our mission is to simplify the adoption of AWS tools and contact center solutions, allowing you to fully unlock the potential of these cutting-edge innovations and kickstart your Customer Experience Transformation with ease. With our Turbo Launch program, we begin by evaluating your business requirements and preparedness, devising a strategy for deploying the optimal mix of AWS services, and charting a course for a seamless transition of your contact center to the cloud with our award winning G-CONTACT offering.

We have over 20 years of experience in contact center transformation project of all sizes and have carefully built a process that caters to your need and is customizable.

ASSESS

1. Contact Center Readiness Assessment
2. Migration Readiness Assessment
3. Rapid Discovery
4. TCO Estimate
5. Self-service and call deflection strategy with the use of bots, and digital channels

DESIGN & BUILD

1. Contact Center Detailed Discovery
2. Environment Setup
3. One (1) Amazon Connect Instance in your region of choice
4. One (1) Language
5. Three (3) touch-tone contact flows (based on customer's documented contact flow) including 3 basic queues
6. Up to Fifty (50) Agents.
7. Call recording setup
8. Encryption
9. S3 Configuration (initial and retention)
10. Real-time contact center metrics (native connect) configuration.
11. Real-time metrics for agent metrics configuration.
12. Historical metrics for contact center and agent performance.

TEST & TRAIN

1. Solution Configuration and Unit Testing
2. User Acceptance Testing (UAT) support
3. Train-the-trainer
4. User and System Training / Knowledge Transfer
5. Go-live support

MIGRATE & OPTIMIZE

1. Accelerate transform at scale
2. Help Migrate other workloads
3. Optional enhanced care
4. Periodic optimization activities