Amazon Connect - Conversational AI and Chatbots
By:
Consilium
Are you looking to transcend the antiquated world of traditional DTMF-based (push 1, push 2, etc.) IVR experiences. We can help provide your customers with rich, personal and authentic experiences using NLP (natural language processing).
Overview
In many cases, customer data contained in a variety of backend systems is able to identify customers and determine their contact reason, before ever reaching an agent.
- Credit card expired?
- Missed payment?
- Order/shipment late?
- Device error?
We're able to leverage this contextual data to build personal, authentic and automated customer experiences using Amazon Connect and Amazon Lex.
By combining data from both Amazon Connect and Lex, we're also able to provide rich analytics to help drive continuous innovation, optimization and automation.
| Sold by | Consilium |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
Email - info@consilium.co | Website - https://consilium.co/aws-contact-center