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    Amazon Connect - Conversational AI and Chatbots

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    Sold by: Consilium 
    Are you looking to transcend the antiquated world of traditional DTMF-based (push 1, push 2, etc.) IVR experiences. We can help provide your customers with rich, personal and authentic experiences using NLP (natural language processing).
    Listing Thumbnail

    Amazon Connect - Conversational AI and Chatbots

     Info
    Sold by: Consilium 

    Overview

    In many cases, customer data contained in a variety of backend systems is able to identify customers and determine their contact reason, before ever reaching an agent.

    • Credit card expired?
    • Missed payment?
    • Order/shipment late?
    • Device error?

    We're able to leverage this contextual data to build personal, authentic and automated customer experiences using Amazon Connect and Amazon Lex.

    By combining data from both Amazon Connect and Lex, we're also able to provide rich analytics to help drive continuous innovation, optimization and automation.

    Highlights

    • Provide personal, authentic and genuine customer experiences.
    • Automate interactions.
    • Continuous innovation and optimization.

    Details

    Delivery method

    Pricing

    Custom pricing options

    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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    Support

    Vendor support

    Email - info@consilium.co  | Website -