Are you looking to transcend the antiquated world of traditional DTMF-based (push 1, push 2, etc.) IVR experiences. We can help provide your customers with rich, personal and authentic experiences using NLP (natural language processing).
Overview
In many cases, customer data contained in a variety of backend systems is able to identify customers and determine their contact reason, before ever reaching an agent.
- Credit card expired?
- Missed payment?
- Order/shipment late?
- Device error?
We're able to leverage this contextual data to build personal, authentic and automated customer experiences using Amazon Connect and Amazon Lex.
By combining data from both Amazon Connect and Lex, we're also able to provide rich analytics to help drive continuous innovation, optimization and automation.
Highlights
- Provide personal, authentic and genuine customer experiences.
- Automate interactions.
- Continuous innovation and optimization.
Details
Sold by
Delivery method
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
How can we make this page better?
We'd like to hear your feedback and ideas on how to improve this page.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
Email - info@consilium.co | Website -