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    Listing Thumbnail

    Dynamics365 InteractionSync for Amazon Connect

     Info
    Sold by: TTEC Digital (formerly VoiceFoundry) 
    Increase efficiency and reduce cost per call with InteractionSync for Amazon Connect
    Request private offer
    Listing Thumbnail

    Dynamics365 InteractionSync for Amazon Connect

     Info
    Sold by: TTEC Digital (formerly VoiceFoundry) 
    Request private offer

    Overview

    Delight your customers with pertinent, contextual information.

    • Automate customer information delivery through intelligent screen pops with information that already exists on the interaction.

    • Improve efficiency by reducing interaction handling time by up to 15% per call.

    • Enhance your contact center agents’ experience with a unified view of Dynamics 365 Customer Service Workspace and Amazon Connect.

    Enable your business teams to increase their operation performance.

    • Minimal effort needed to implement.

    • Easy to support with Agent Guide, Admin Guide, and support from TTEC Digital included.

    The 360-degree view of interactions gives your agents the opportunity to focus on providing the best customer experience.

    • Fuels exceptional customer experiences with better data and automatic Dynamics 365 Activity creation.

    • Enable quality and speed while keeping the focus on the customer.

    • Contact center agent desktop application designed as a cloud-based software product with an efficient user interface.

    Highlights

    • Enhance your contact center agents’ experience with a unified view of Dynamics 365 Customer Service Workspace and Amazon Connect.

    Details

    Sold by
    TTEC Digital (formerly VoiceFoundry) 
    Categories
    Contact Center 
    CRM 
    Implementation 
    Delivery method

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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    Support

    Vendor support

    For more information contact: Tim Welch tim.welch@ttecdigital.com