Our Basic Connect Deployment package encompasses a series of meticulously planned stages, starting with thorough discovery and analysis, followed by meticulous design and development, rigorous testing and user acceptance testing (UAT), seamless deployment, and post-launch production support. This comprehensive approach ensures a seamless and successful implementation of Amazon Connect tailored specifically to meet the unique needs of your business.

This includes: • Amazon Connect Core Configuration

• Instance creation in 1 AWS region

• Phone Number provision and porting assistance

• Set up data storage and streaming.

• Logging using CloudWatch

• Creation of up to 10 queues

• Creation of up to 10 routing profiles

• Quick Connects

• Security Profiles

• Agent Hierarchy

• Up to 5 contact flows with medium complexity

• Call Recording

• Onboarding of up to 200 agents

• SSO integration with SAML 2.0

• Standard Quicksight dashboard

• Creation of roadmap for future state of the contact center.