Advanced Voicemail for Amazon Connect

By: ConnectGen, Inc

Delivering exceptional customer experiences hinges on effective communication. With ConnectGen’s Advanced Voicemail for Amazon Connect, customers can call into a contact center, leave a voicemail, and have the message recording and transcript instantly delivered to the next available or preferred agent.

Overview

Uninterrupted Customer Connectivity

Key Features: • Access voicemail recordings via Amazon Task, custom dashboard, and email. • Create personalized greetings with AWS Polly. • Access both audio and transcribed text files of customer messages. • Easily delete, forward, or initiate callbacks directly from an email message. • Utilize AWS services — including Kinesis Video Streaming, Transcribe, Lambda, DynamoDB, SES, and CloudFront — for recording, transcribing, and delivering messages.

Sold by	ConnectGen, Inc
Categories	Speech to Text Contact Center Implementation
Fulfillment method	Professional Services

Enhance Customer Communication: This additional communication channel provides customers with greater flexibility in their support experience with your brand.
Minimize Disruption: We ensure a smooth transition with rapid implementation for both your customers and employees.
Boost Customer Satisfaction: Eliminate customer wait times, even during peak hours, reducing friction and attrition while increasing brand satisfaction.

Pricing Information

Support

For support, please contact us at support-ccb@connectgenus.com or https://www.connectgenus.com/contact/