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Reviews from AWS customer

47 AWS reviews

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241 reviews
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4-star reviews ( Show all reviews )

    Nitin Yadav

Centralized security management has improved policy control and simplified daily operations

  • March 30, 2026
  • Review from a verified AWS customer

What is our primary use case?

I use Fortinet FortiGate in security and policy for security profiles, blocking and allowing for certification on a day-to-day basis.

I block Gmail and personal mail along with other applications. We block webmail and allow corporate mail, Microsoft 365, and block unwanted categories such as pornography and weapons while implementing URL filtering.

Global systems use standard Fortinet terminology. We use FortiManager and FortiAnalyzer, where FortiAnalyzer is used for logging and FortiManager is used for centralized management across multiple gateway devices.

By implementing Fortinet FortiGate in our organization, we can control applications and block unauthorized apps.

Control security platform features such as policy enforcement and SD-WAN streaming particularly improve our work by reducing manual configuration across multiple devices, allowing faster change implementation, and reducing troubleshooting time.

This control typically leads to measurable outcomes across operations, security, and performance.

We use Fortinet FortiGate on-premises and in the public cloud.

What is most valuable?

In my experience, the best feature Fortinet FortiGate provides is its impressive logging system, which is very easy to read to understand what the issue is.

The SD-WAN feature is very valuable for us. By integrating SD-WAN, we can manage our ISP links and SD-WAN rules.

Using SD-WAN on Fortinet FortiGate provides lower latency and stability improvements, critical application routing via lower latency links, reduction in jitter and packet loss, with both links actively used instead of one idle backup, leading to better bandwidth utilization.

The biggest strength is the consolidated platform that combines firewall, SD-WAN, VPN, and security stack in one device.

What needs improvement?

We can improve the UI readability when working with large configurations. I chose a rating of nine because of the troubleshooting power and launch issues. We need CLI debug capabilities in addition to the UI.

For how long have I used the solution?

I have been working in my current field for the last three years.

What do I think about the stability of the solution?

Fortinet FortiGate is a stable and scalable firewall.

What do I think about the scalability of the solution?

Fortinet FortiGate is manageable on one platform, but scalability depends on how we scale. Model ranges for small branches and high-end applications are delivered easily by moving to a higher model.

How are customer service and support?

Support is also good.

Which solution did I use previously and why did I switch?

I previously used Sophos firewall before moving to Fortinet FortiGate.

What about the implementation team?

We evaluated other options such as Palo Alto before choosing Fortinet FortiGate. We evaluated both Palo Alto and Sophos firewalls during our selection process.

What was our ROI?

It is a time-saving product.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing for Fortinet FortiGate is generally positive from a value perspective.

What other advice do I have?

I advise others to use Fortinet FortiGate, considering the firewall size, throughput including IPS, SSL-VPN, web filtering throughput, VPN load, and UTM versus Enterprise bundle.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    reviewer2292894

Security platform has strengthened multi-purpose protection and supports AI-driven threat defense

  • March 10, 2026
  • Review from a verified AWS customer

What is our primary use case?

There are many main use cases for Fortinet FortiGate for my clients, including network firewall, VPN, ZTNA, and SD-WAN. The firewall is basically the primary function and one of the best features in Fortinet FortiGate.

How has it helped my organization?

The AI aspect has helped to protect data centers at scale by improving the reduction of false positive errors and handling unknown threats.

What is most valuable?

I have hands-on experience with demos and implementation of Fortinet FortiGate. The AI and ML enhanced FortiGuard services are quite new, and I have some experience but not much since they are a new feature.

What needs improvement?

The stability and performance of Fortinet FortiGate are mixed, as some features are quite good and very stable while others are quite new and very buggy.

There are quite a lot of bugs in Fortinet FortiGate, and they introduce new features every day that come with problems. I think they introduce them too fast.

Fortinet brings in new products every year and acquires new companies while inventing new products, which is good but also bad because they introduce a lot of workload and problems or bugs onto the table.

For how long have I used the solution?

I have been using Fortinet FortiGate for almost three years.

What do I think about the stability of the solution?

The stability and performance of Fortinet FortiGate are mixed, as some features are quite good and very stable while others are quite new and very buggy.

What do I think about the scalability of the solution?

Scalability highly depends on the purchase decision. If the user bought the appliance, then it is not scalable, but for the VM on the software side, it can expand.

How are customer service and support?

I have some experience with Fortinet's customer service and technical support. I would rate the technical support of Fortinet on a scale of 1 to 10 around a 7 or 8, primarily because they have local operations in Thailand, so they have at least some people who can speak Thai.

Which solution did I use previously and why did I switch?

I do have experience in working with technologies other than email security solutions.

How was the initial setup?

If talking about the general product, the initial setup of Fortinet FortiGate is quite straightforward, simple, and easy. However, it depends on the DNA of the product. If the Fortinet product was acquired from another company, that is a different story.

What about the implementation team?

My role is usually on the pre-sales and the POC role in integrating SD-WAN capabilities with Fortinet FortiGate. I am not involved in the implementation side and cannot tell much about it.

What other advice do I have?

In Thailand, the concept of unified SASE is not very popular because the traffic has to go through the cloud, and they are not very afraid of the cloud or highly adopting it at this time.

I know about dynamic segmentation in Fortinet FortiGate from the book and theory side, but on the implementation side, there are not many projects that implement it that way. It is probably never done.

There are several benefits that Fortinet FortiGate brings to the table, and I cannot speak of only one or two as it is too extensive. It highly depends on the use case, and the only word I can tell is that it is very multi-purpose or all-purpose and highly usable in many use cases.

Fortinet FortiGate is quite a mix for organizations considering it, as some products are very easy and straightforward to start, making it easy to sell, and then they can expand to other more complex and advanced products.


    reviewer2803671

Unified security has protected diverse environments and supports consistent policies everywhere

  • March 03, 2026
  • Review from a verified AWS customer

What is our primary use case?

I used to work with Fortinet FortiGate and I am using Fortinet solutions as well. I still use Fortinet FortiGate. Everything regarding Fortinet FortiGate, I was working in a telecom operator who was a partner to Fortinet FortiGate and we were reselling Fortinet solutions to our enterprise customers. Plus, Fortinet has a lot of solutions for telecom network operators as well. So we have deployed a Fortinet solution for protecting our infrastructure as well. In my current role also, we are using Fortinet solutions as security operation center tools.

So we were using SD-WAN of Fortinet FortiGate as well and we used to sell Fortinet FortiGate SD-WAN to our enterprise clients as well, and the feedback is pretty good. The box is quite good, especially on the throughput. So usually for other vendors and the market leader vendors, whenever SD-WAN is activated on the box, the throughput of the box reduces while in Fortinet FortiGate boxes, the throughput remains consistent and you can turn on and off the features as you want, and it is quite intuitive to use Fortinet FortiGate solutions.

So we use Fortinet FortiGate data center firewall and with IDPS functionality. FortiAI is the add-on on top of Fortinet FortiGate firewall. So we use those solutions which help us to protect our setup from cyber attacks and in near real time it gives a lot of visibility using machine learning and helps us remediate the incident in near real time basis.

I work with other solutions such as VMware, Cisco, and a few more SD-WAN vendors.

What is most valuable?

Fortinet FortiGate has started as a firewall solution for branch locations and protecting a smaller branch of say 50 or 100 users to start with. Then Fortinet FortiGate has enhanced their offerings and now they are offering solutions for protecting data centers, branches, head offices, cloud infrastructure and everything. So Fortinet is one of the players who is having the full bucket of solutions for protecting applications across the deployment locations, being a branch or a head office or a data center or in the cloud as well.

Regarding Fortinet FortiGate, one of the key fundamental principles they are following while creating products is affordability. Second one is a uniform software code which they use for creating products and the interoperability with the Fortinet ecosystem. So as I said, Fortinet has started as a firewall vendor and then now Fortinet is offering SD-WAN, software-defined LAN, Wi-Fi, plus a lot of solutions for protecting cloud-based deployments and applications. I understand that I am using a few of the solutions which are required for running a managed security service provider setup and security operations center. So those products are also quite promising. To summarize, one is affordability and the efficacy of solutions. Plus I understand Fortinet keeps on investing high in their R&D budget. So that's where they are able to bring a lot of innovation and they make their product quite contemporary in that sense.

Regarding the effectiveness of Fortinet unified SASE, it provides necessary uniform security policies across multiple locations, being in the cloud or in a branch location or in some data center or anywhere in the world actually. So that's where SASE plays a pretty important part and Fortinet has achieved that objective very well.

Regarding the experience with the unified agent in Fortinet unified SASE, it impacts our operations mostly positively. That helps us reduce our overhead for managing the endpoint deployment. With the agent, it is a single agent that does multiple jobs. And this agent signals very well with Fortinet FortiGate SASE deployments and the overall experience is pretty good. It is easy to deploy, easy to manage, and most effective.

Regarding the dynamic segmentation feature, it is a very fantastic feature and one has to have that feature for protecting the lateral movement of cyber threats or maybe when hackers are trying to orchestrate the larger cyber attacks. So this dynamic segmentation really helps us provide a segregation of the application landscape as well as ensuring that the cross talk between the applications does not go uncontrolled. Secondly, if any malware is deployed somewhere, it helps us protect those malware implications within a certain segment only and not span across the data center.

Regarding DDoS protection for managing data center traffic, I understand Fortinet has solutions for DDoS but I do not see those being used in the market. The market is controlled, rather dominated by two or three vendors, and I guess Fortinet is not a preferred vendor for having DDoS solutions.

What needs improvement?

I would say 8 out of 10 regarding the stability of Fortinet FortiGate. It requires a lot of bug fixing and what I understand, Fortinet is fast enough to provide bug fixes and patches, but usually I suggest Fortinet should do thorough testing of their releases and software releases and once probably they can reduce the frequency of new releases but make it stable. That's what my recommendation is.

As far as the core objective of Fortinet FortiGate is concerned, I think they are meeting the targets but I guess for rolling out new features and new updates, they are doing a bit of hurry just to cope with the market dynamics. But possibly, I understand that they are compromising on the quality of the software and stability. So over there they have to improve. Rest of the aspects, I guess they are doing pretty good. We are happy.

Regarding my experience with Fortinet FortiGate in comparison to maybe some other vendors such as CyberArk, Fortinet is in the top three and they give a lot of competition to their nearest peers in the market. But I guess Fortinet is really struggling in software-defined LAN, Wi-Fi, and FortiSwitches space. So they have to make their products more affordable in Forti-switching and Forti-WiFi space. They are not able to compete effectively with the nearest competitor HP Enterprise and HP Aruba.

For how long have I used the solution?

Around now it's almost 18 years that I've been working specifically with Fortinet FortiGate.

What do I think about the stability of the solution?

Regarding technical support from Fortinet, whenever the bug has been reported or stability issues are reported, we see the support provided by Fortinet is good. But again, rather than controlling damage, I guess they should be working more towards preventing the damage rather than controlling the damage.

What do I think about the scalability of the solution?

Regarding scalability for Fortinet FortiGate, my experience says for branch networking, the product is excellent and it supports the scalability of 2X or 3X at times. But for data centers, one has to size the components and size the solution very carefully because these components are deployed one time and remain in life for at least five to seven years. So one has to keep in mind, it is not so easy to replace the boxes. For Fortinet cloud solution, I guess they have achieved the required elastic scales. One has to only upgrade the licenses and go for a higher tier of subscription and then the scalability is achieved in a very seamless way. But for hardware products, especially in data center and head office environments, one has to carefully size the products because they are not so elastic actually. One has to size it well.

How are customer service and support?

I would rate them seven.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I work with HP to some extent.

How was the initial setup?

Regarding deployment process, Fortinet has a component called FortiManager and FortiAnalyzer. So these two platforms are providing many templates to automate workflows and achieve zero-touch provisioning. So that way deployment is pretty straightforward and easy.

What about the implementation team?

I have deployed a lot of Fortinet solutions on AWS cloud using FortiManager's FortiAnalyzer, Manager, and FortiGate virtual appliances on the AWS Marketplace.

What was our ROI?

This is clear good ROI wherever Fortinet is used as a security product, but not in the Forti-WiFi and Forti-Switching products for sure.

What's my experience with pricing, setup cost, and licensing?

It's quite affordable for Fortinet FortiGate. It's quite affordable for branch networking for sure. For core security components such as firewall, IDPS, and all those things, they are pretty affordable. That's why they won the market and are now market leaders. But some solutions, such as running SOC tools, Fortinet SIM, or Forti-WiFi and Forti-switches, they are coming on a higher side. They're more expensive than their better competitors.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Shane Maxson

Centralized security has simplified remote site protection and reduced staffing needs

  • December 02, 2025
  • Review from a verified AWS customer

What is our primary use case?

My main use case for Fortinet FortiGate is for VPN and its appliances and for securing all of our remote locations.

A specific example of how I use Fortinet FortiGate to secure my remote locations is that we set rules on each of our locations about what traffic can and cannot go in, so we can allow certain connections for our partners such as Frontiers.

What is most valuable?

The best features Fortinet FortiGate offers are the built-in security functions, which I think are very nice.

We find the built-in security functions most valuable in Fortinet FortiGate, particularly web filtering, as it is all hands-on. Web filtering is our standout feature, and I don't want to add anything else about the features.

Fortinet FortiGate has positively impacted my organization by centralizing the way to access all of our network firewalls.

What needs improvement?

I wish Fortinet FortiGate's UI updates would be done in a more simplified way to improve it.

I choose nine for my rating because I think there's always room for improvement, and I think some of the things in the UI need to be adjusted so they're a little bit more simplified and not overcomplicated.

For how long have I used the solution?

I have been using Fortinet FortiGate for at least three and a half, maybe four years now.

What do I think about the stability of the solution?

In my experience, Fortinet FortiGate is very stable, and it has been quite consistent during times of downtime.

What do I think about the scalability of the solution?

Fortinet FortiGate's scalability has been keeping up well with my organization's growth or changes, as each location gets larger and we feel the need to put a Fortinet FortiGate in each one.

How are customer service and support?

We have had to reach out multiple times to Fortinet engineers for customer support, and it has been great every time; they always seem to get to the bottom of it within one to two calls.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

We did use a different solution before Fortinet FortiGate, but it has been so long that I cannot remember who it was; it may have been Palo Alto.

What was our ROI?

I believe we have seen a return on investment in terms of fewer employees needed, but otherwise, it is outside of my scope.

What's my experience with pricing, setup cost, and licensing?

I was not directly involved in the pricing, setup cost, and licensing for Fortinet FortiGate.

Which other solutions did I evaluate?

We did consider other options before choosing Fortinet FortiGate, but it was a straightforward decision, and I am not quite sure what the other options were.

What other advice do I have?

I do not have anything that is unique to us about how we use Fortinet FortiGate in our setup.

We do not utilize Fortinet FortiGate's data center solution, and we do not feel the need to consider AI and ML enhanced FortiGuard services within Fortinet FortiGate.

I would advise others looking into using Fortinet FortiGate to make sure that they get their configurations right from the start, as that means they have less of a need to get support involved. I would rate this product a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Oscar Jimenez

Next-gen firewall strengthens security focus and offers valuable features while opportunities for application identification improvements remain

  • August 15, 2025
  • Review from a verified AWS customer

What is our primary use case?

We deploy the FortiGate Next Generation Firewall (NGFW) mainly in education, with retail, big retails, and other industries such as manufacturing, agriculture, and some banking.

What is most valuable?

Some of the best features with the FortiGate Next Generation Firewall (NGFW) particularly are its security focus, the easy to configure IPS, the Layer 7 capabilities, and the easy way to configure different VDOMs in each equipment so we can separate the different features or the different sites that the client may use in one data center.

The application control feature has helped manage the network traffic with filtering and antivirus capabilities. When we use it in SD-WAN solutions, we can apply in a unified and easy way the different profiles for each branch, and we can also have one profile for the hub if they have a data center with some servers connecting to the FortiGate. We can have different profiles, and it helps us to detect easily any threat that we may have in the network and control the outbound traffic to the internet, restricting those applications or those web services that the final users don't need to have access to.

The FortiGate Next Generation Firewall (NGFW)'s anti-malware protection is very effective, as we have demonstrated through our work with this feature.

The FortiGate's analytic tools have provided insights into network security events by implementing the IOC license, Indicator of Compromise, in some customers, which has been very helpful because it demonstrates that we can identify the threats more easily or the difference in the way that the customers use the network. We can identify the possible behavior of the customers on the network and can identify the possible threats and isolate that customer if we receive any threat for the network or the company.

The web filtering has also helped for maintaining network security because we have been implementing some filters in customers so they don't have access to potential sites that can make a threat to our network, for example, to access peer-to-peer networks or any other sites that are not allowed in the company.

What needs improvement?

The FortiGate Next Generation Firewall (NGFW) could be improved in application control if they can have a bigger baseline of applications that they can identify, because this is something that is always growing. I know that Fortinet with the team is updating this database, but it's something that grows at a pace that is very difficult sometimes to keep up. This applies to all vendors, not only Fortinet.

How are customer service and support?

I would rate their support for the FortiGate Next Generation Firewall (NGFW) on a scale of one to ten as 7.5.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

The pricing for the FortiGate Next Generation Firewall (NGFW) is fair.

What other advice do I have?

My company has a business relationship with Fortinet as we are both resellers and we also use the technology. If they had any questions regarding my feedback on the FortiGate solution, not the NGFW, but the FortiGate, it would be okay for them to contact me in that regard. I rate the FortiGate Next Generation Firewall (NGFW) 8.5 out of 10.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Oscar Jimenez

A security-centric solution with excellent customer service

  • August 15, 2025
  • Review from a verified AWS customer

What is our primary use case?

I am working as a presales engineer or system engineer, designing solutions for other clients.

The clients use this solution for their data centers and perimeter security.

What is most valuable?

The main reason customers prefer Fortinet FortiGate is that it's security-centric, allowing them to implement security features such as a next-generation firewall and translate this to the WAN or SD-WAN architectures, or as a base if they want to grow in more security features or other verticals such as ZTNA and SASE. It's a little baseline for the rest of the verticals or features that can be exploited.

Fortinet FortiGate compares favorably to others in terms of the technology. Second, it's about the relationship they build with their customers. I'm in Colombia, and I can say they have an excellent sales and engineering team that provides a great experience for their clients. They are very attentive and engaged. This company has a rich history; they grow alongside their clients. They take the time to show clients all the benefits and features of the technology they offer. It’s a much more personal experience for everyone involved.

Fortinet Unified SASE is strong for providing consistent security policies across multiple locations. Working with Fortinet in the SASE aspect has been easy. Customers appreciate the features we can offer with Fortinet SASE and ZTNA solutions. They particularly appreciate how they can integrate everything with the baseline of Fortinet FortiGate, and how they can easily apply all the features they need to secure access to different applications from a single console. Some clients use the Fortinet FortiGate data center solution for their data centers as a hub and the perimeter security service.

What needs improvement?

My experience integrating SD-WAN capabilities with Fortinet FortiGate is in the middle ground. Fortinet FortiGate, as a security-centric fabric, can implement an SD-WAN solution. It can be somewhat manual in some cases, but using other tools that Fortinet has, such as FortiManager, makes implementing an SD-WAN network easier with less effort.

The implementation depends more on the engineer's skill when integrating SD-WAN with Fortinet FortiGate. If you don't have extensive skills in implementing Fortinet FortiGate, it can be difficult, but with more experience, it becomes easier.

For how long have I used the solution?

In the presales team, I have been working with Fortinet FortiGate for about five years, and as a customer, I worked with it for about two years between 2016 and 2018.

What do I think about the stability of the solution?

Fortinet FortiGate is very stable and secure for customers.

What do I think about the scalability of the solution?

It's easy with Fortinet FortiGate as they have a very good solution for scalability. If we need to grow in branches or licenses, we can easily do it. The most important aspect of growing this solution is their strong enterprise-level account managers, who always help customers find the best solution and an easy path to grow their architecture with Fortinet.

How are customer service and support?

I would rate their customer service around eight because not everything is perfect, but they have very good customer experience and relationship management.

Which solution did I use previously and why did I switch?

It depends on the size of the company or the solution they want to implement with Fortinet FortiGate. Most companies could have another vendor or baseline products, so we need to depend on the scenario.

How was the initial setup?

It is very straightforward to set up initially. The duration depends on the size of the company and the solution they want to implement. They might already have another vendor or a different baseline of products, which makes things more complex.

As for deployment models, we typically offer both on-premises and cloud options. We have been working with AWS, and it has been a very positive experience. They provide readily available machines, and everything is easy to find in the marketplace.

What's my experience with pricing, setup cost, and licensing?

I believe it's a fair price for the kind of technology they offer their customers. Sometimes, I think they could apply more discounts to engage customers further. This approach would be beneficial, as it helps us expand the solutions available to clients. As for discounts, they do engage clients with them, particularly in strategic business situations, such as with large accounts in sectors like banking and big retail.

When comparing Fortinet to other vendors, Fortinet generally tends to offer better discounts. However, this does not imply that their solutions are of lower quality; rather, they demonstrate expertise in meeting customer needs.

What other advice do I have?

Some users utilize AI and machine learning enhanced features, such as the FortiGuard services, though not all do as the AI features are relatively new. However, we have successfully positioned some features, particularly in areas such as AI. For example, the threat detection capabilities and the AI assistant available in the FortiAnalyzer service are noteworthy. Fortinet offers a license that can be utilized for AI features, especially in FortiManager. Users appreciate this feature because it helps them achieve better network configuration. If they encounter any issues within the network, they can easily leverage AI to find solutions to those problems.

Overall, I would rate Fortinet FortiGate a nine out of ten because while not everything is perfect, they're really doing their best and demonstrating it through their technology.


    Rajeew Perera

Cost-effective and simple to configure and manage

  • August 06, 2025
  • Review from a verified AWS customer

What is our primary use case?

Fortinet FortiGate is mainly used for next-generation firewall features.

How has it helped my organization?

Most of our customers primarily use FortiGate as a general-purpose firewall and for remote work. During COVID, they needed to enable the SSL VPN licenses, which was a straightforward process, and they benefited greatly from that. However, apart from this, I don’t see a significant differentiator between FortiGate and other firewalls.

Most of our implementations are standalone. We have a few integrations as well with Active Directory and other things. It is pretty straightforward, and we have not had any issues.

What is most valuable?

The main value comes from the simplicity of the product in terms of configuring and managing.

What needs improvement?

Their user interface could be improved from a configuration perspective.

For how long have I used the solution?

I have personally used it for about five years, but the organization has been using Fortinet FortiGate for the organization and customers for about 10 years.

What do I think about the stability of the solution?

Stability is excellent. We have not had issues from the product itself.

What do I think about the scalability of the solution?

We have deployed Fortinet FortiGate from 50 user locations to 100-200 user locations. We have not had any issues with any of those models.

How are customer service and support?

I would rate their support an eight out of ten. There's always room for improvement.

Which solution did I use previously and why did I switch?

We are a small system integrator and an authorized partner for Fortinet FortiGate, Cisco, Cisco Meraki, Palo Alto, Sophos, and Check Point. We cater to the SMB and upper SMB market and some enterprise customers. Most customers do not require fully fledged integrated solutions.

In Sri Lanka, there is about 40% market penetration for Fortinet. They have partnerships with two telcos, so most corporates with MPLS links who wanted to move out with the operator are offered managed SD-WAN solutions using Fortinet FortiGate.

We have Cisco customers as well, including local customers and global customers whom we support using Cisco firewalls. Comparing Cisco and Fortinet firewalls is challenging. You cannot compare a Ferrari with a normal Nissan sedan from a product and feature perspective. The SMB market segment and the upper SMB market segment are very price-conscious. Cisco does not offer firewalls that are competitively priced for this market segment, especially compared to Fortinet's offerings. They only recently released the 200 series, which can compete with the FortiGate 50 models that we sell.

How was the initial setup?

Fortinet FortiGate is pretty straightforward compared to Cisco.

It is mostly on-prem. One or two clients are using it on the cloud.

What was our ROI?

Our customers get their ROIs on the price points that we sell in this market.

What's my experience with pricing, setup cost, and licensing?

For the market and the segment that we cater to, the FortiGate pricing structure is sufficient.

What other advice do I have?

I would rate Fortinet FortiGate a nine out of ten.


    reviewer2745927

Optimal firewall management enhances ease of operation and integration

  • July 28, 2025
  • Review from a verified AWS customer

What is our primary use case?

My use cases for Fortinet FortiGate mostly involve perimeter-based security and fire-walling.

What is most valuable?

I find that Fortinet FortiGate is pretty easy to use and integrated, offering many features in one box at a decent price compared to other enterprise vendors. When I first used it as a one-for-one replacement, the functionality was basically the same, but the ease of use compared to the old solution increased, so I definitely saw benefits immediately.

What needs improvement?

Fortinet FortiGate could improve by enhancing FortiManager, which is the centralized management system. It has many inconsistencies and errors with respect to pushing policies, especially when we have a large network team that needs to push different rules. Improving the consistency and allowing proper stability with many users managing hundreds of firewalls would be beneficial. Regarding cloud deployment in public cloud, it is less flexible and scalable, and customers need to provide and take care of resiliency, scalability, and redundancy. This could be a future improvement for Fortinet FortiGate to better adhere to cloud philosophies.

For how long have I used the solution?

I have been using Fortinet FortiGate for approximately 10 years.

What do I think about the stability of the solution?

The stability and performance of Fortinet FortiGate have been good, as it has been running at the company for quite a few years since we first implemented it.

What do I think about the scalability of the solution?

Regarding scalability, we have hundreds of physical appliances deployed, which are running adequately. However, in cloud deployment such as public cloud, it is less flexible and scalable. Customers need to provide and take care of resiliency, scalability, and redundancy, which could be a future improvement for Fortinet FortiGate to better adhere to cloud philosophies.

How are customer service and support?

I have contacted technical support regarding FortiSwitch integration issues with Fortinet FortiGate. They are good at responding, though I don't need to call support often. For myself, the experience has been good. On a scale from 1 to 10, I would give Fortinet FortiGate's support an eight. I did have some minor issues with the person I talked to, but overall, they were able to resolve the issue.

Which solution did I use previously and why did I switch?

I have used alternatives to Fortinet FortiGate.

How was the initial setup?

For someone with a network background deploying Fortinet FortiGate for the first time, the switch is very easy and the UI is easy to navigate. However, their CLI is very difficult to learn, though changes and configurations in the UI are very understandable.

What about the implementation team?

For the deployment of Fortinet FortiGate, it depends on the project, but for smaller or even bigger deployments, one person can easily handle it, excluding data center rack installation.

What was our ROI?

Fortinet FortiGate requires maintenance, including updates and firmware updates to fix bugs and security vulnerabilities. Overall, it runs fine, but it has security vulnerabilities with respect to some features that may have affected its reputation. Keeping up to date is a normal part of having any product vendor, and their upgrade process has been smooth.

What's my experience with pricing, setup cost, and licensing?

I don't necessarily know directly about their pricing, but Fortinet tends to be lower than Cisco based on the separate projects I've been involved with. In general, Fortinet FortiGate has very competitive pricing.

Which other solutions did I evaluate?

Cisco Firepower is one alternative to Fortinet FortiGate. Comparing both, ease of use is a major difference. Cisco Firepower's ease of use is very poor, with many bugs and issues that made it non-functional - some things break and pushing policies is very slow.

What other advice do I have?

Previously, I was a customer of Fortinet, but now I am also a reseller partner. I rate Fortinet FortiGate 8 out of 10.


    reviewer2235570

We have managed functionalities quickly and easily and see potential for improvement with AI integration

  • July 23, 2025
  • Review from a verified AWS customer

What is our primary use case?

We use Fortinet FortiGate as edge protection for the customer site. Right now, we are trying FortiNAC before deploying it for our customer. We link Fortinet FortiGate Firewall to our SIEM solution. We have a cybersecurity department, and we aggregate all the logs of the firewall, the proxy, the PC, virtual machine, and other systems.

What is most valuable?

The interest of the Fortinet FortiGate appliance is the ability to manage quickly and easily the different functionalities. It's easier to use rather than Palo Alto, for example. AI should be a good improvement. The only difficulty that I have today with the Fortinet FortiGate is that on the Forti appliance, there are many functionalities.

What needs improvement?

As we are trying FortiNAC right now, there is some improvement needed on the product. For the rest, perhaps having more packages would be beneficial. We do not use FortiManager for our own usage. We have developed some scripts using Ansible and we automate everything.

For how long have I used the solution?

We have been using the solution for more than 10 years.

What do I think about the stability of the solution?

The question concerns failures on the appliance or security breaches.

What do I think about the scalability of the solution?

Not all functionalities are scalable.

How are customer service and support?

The access to the support is good. When specific information or professional services support is needed, the professional services are very expensive.

How would you rate customer service and support?

How was the initial setup?

Most of the time we are implementing the UTP service.

What about the implementation team?

The implementation is handled by my team. They are involved in the deployment for the customer and use it day by day. We have three people dedicated to the security part on the Fortinet FortiGate and roughly eight people working on it in the security team.

What's my experience with pricing, setup cost, and licensing?

The cost reduction potential exists but is difficult to quantify.

Which other solutions did I evaluate?

Fortinet is increasing its value in this area. It's easier to use compared to Palo Alto.

What other advice do I have?

The functionality is acceptable but nothing really impressive. For some customers, we are using Fortinet FortiGate, FortiNAC, FortiAnalyzer. FortiMonitor is used for one customer. For FortiMonitor it's FortiAnalyzer. We don't use FortiAnalyzer on AWS. For both, we need the approval of the head office.

On a scale of 1-10, I would rate this solution between seven and eight.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Vladimir Natalenko

Effective centralized management and tech support increase operational efficiency

  • July 16, 2025
  • Review from a verified AWS customer

What is our primary use case?

I currently work in the automotive industry, providing software for automotive dealers, and we only use Fortinet FortiGate for corporate purposes.

What is most valuable?

One of the best features of Fortinet FortiGate is how effectively the software is written; the virtual network interfaces significantly outperform Cisco in my project. I didn't need separate switches or load balancers because I was able to resolve internal FQDNs of the load balancers, which was impressive. The centralized management allowed us to manage 50 devices effectively, which I found better than Cisco.

What needs improvement?

During a recent upgrade from old devices to the latest ones, corporate IT faced challenges as there was no straightforward migration process, requiring many manual steps. I've completed upgrades with Cisco before where the process was simple, but this time it wasn't the case for corporate IT. I also heard that SSL-based VPN will be discontinued, which could be concerning.

For how long have I used the solution?

I have used Fortinet FortiGate for several years; initially, I brought FortiGate to my previous company during a project.

What do I think about the scalability of the solution?

Integrating SD-WAN capabilities with Fortinet FortiGate is straightforward, with minimal complexity involved.

How are customer service and support?

My experience with Fortinet FortiGate support has been excellent, as I was fortunate to have an office in Vancouver where Fortinet had staff. We worked closely with tech personnel through the project. While I usually don't give perfect scores, the support was great. However, one area for improvement is that many functions can only be accessed via CLI, which has discrepancies between the web interface and direct connection.

Which solution did I use previously and why did I switch?

I pushed corporate IT to replace SonicWall with Fortinet FortiGate, and now in my current company, we have FortiGate that we recently upgraded to the latest models.

What other advice do I have?

Managing Fortinet FortiGate involves three corporate IT personnel, and although it initially took them quite a while to handle some tasks, I provided scripts that allowed them to work much quicker. What took them a day or two is now a job of just 10 to 15 minutes. Scripting and utilizing Git repositories would make things smoother, and I intended to publish modules for Terraform but haven't had the time yet.

Overall, I would rate Fortinet FortiGate around an eight, as there is always room for improvement.