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AWS FreePBX v17 with included Technical Support

TheWebMachine Networks

Reviews from AWS customer

35 AWS reviews

External reviews

17 reviews
from and

External reviews are not included in the AWS star rating for the product.

    Rick C.

Excellent, Full featured Phone System!

  • February 19, 2019
  • Review provided by G2

What do you like best about the product?
Easy to use, administer and configuration settings push automatically to all phones. Wonderful! Updated frequently.
What do you dislike about the product?
Initial setup is a bit of work (as with most systems), once setup the way you like; works very well.
What problems is the product solving and how is that benefiting you?
Multi-user phone system, simple administration

    Gambling & Casinos

Free open-source PBX system

  • January 31, 2019
  • Review provided by G2

What do you like best about the product?
Customization! Lots of thirdparty modules to adapt to different needs. And of course the fact that its free!
What do you dislike about the product?
Complicated at first. You need to find and install the right modules in order to have more complicated setups, such as line routing. I hope they make this easier in the future.
What problems is the product solving and how is that benefiting you?
Stable replacement for landline phone system and fraction of the cost.

    Jared W.

Good if You Know What to look for

  • December 13, 2018
  • Review provided by G2

What do you like best about the product?
An incredible amount of options to choose from, at minimal costs. If you want your phones to do something, they probably have it.
What do you dislike about the product?
On the other hand, the vast amount of customization can feel very overwhelming at times. It becomes harder to find common options.
What problems is the product solving and how is that benefiting you?
Managing extensions becomes much easier.

    hate

horriable service

  • July 05, 2018
  • Review from a verified AWS customer

I install it twice, first time, it do not work, second time server just down after 10 minutes. Can't believe amazon provide those kind of service to customer.

    Shanmukha

Downtime is more them Uptime

  • November 07, 2017
  • Review from a verified AWS customer

I had taken Medium server and worked on it just for 2-3 extension for every 10-15 server is down

I don't waste time on installing it

    Sessions

Awesome Product

  • August 15, 2017
  • Review from a verified AWS customer

This product is well worth the extra money for yearly support. Install was super simple one-click install and had its own security group already built which is a huge time saver as all the ports needed for SIP out of box. Asterisk was ready to go as soon as the image was done spinning up.

Tech support was always super helpful and very thorough in response to questions.

    PSH

Great support

  • March 15, 2017
  • Review from a verified AWS customer

Just moved the FreePBX instance into my production environment. So far everything seems good had one config issue but i chatted on-line with their support dept today and they quickly pointed me in the right direction. I was Impressed with how easy it was to reach support and how knowledgeable they were.

Thank you.

    John D.

Amazing service, THE BEST SUPPORT!

  • February 04, 2017
  • Review from a verified AWS customer

We have been using the AWS FreePBX for a little over a month now.
What can I say, is it easy to use? Yes, one of the easiest platforms I've ever had the privledge of using.
Was set-up fast? I had the whole system up and running in less that 20 minutes!
Can I live without it? Probably, but I wouldn't want to!!
I normally do not write reviews, but the AWS FreePBX is indeed something else. If it can help someone make a choice on between trying it or not I would definitely recommend giving it a shot. I assure you, you will NOT be disappointed!
Something very important,
TheWebMachine Networks Customer Service is very fast at responding and friendly too.
I wish i could leave 1000 stars instead of 5 on the feedback...

    rickl

Great service

  • March 09, 2016
  • Review from a verified AWS customer

We had an on-premise freepbx server which worked great for 2 years until it got hacked. The restore process upset some config files and we figured for the same cost we could just move to the cloud and be able to have multiple sites working off one system. Worked great. You need a bit of networking knowledge to be able to set it up yourself but by no means do you need to be an expert.

The only complaint I'd have is that the minimum server available is actually quite powerful and this increases cost a little. The monthly software fee is also relatively high given that the software is open source. If you have 7-10 users minimum then it is very good value. Any less than that you might be better using a shared service.

    Azoomee

Instance Crashes

  • February 05, 2016
  • Review from a verified AWS customer

The software installed seems very complete. It was easy to get going but I get about 20 minutes out of it before the instance crashes and I'm unable to connect via SSH, HTTP etc... Not really very reliable..

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