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Upgrade of services of sendgrid
I am not able to upgrade the plan to sendgrid pro from AWS.
Send grid support says contact AWS. However sendgrid site says it has been upgraded.
I am stuck in a loop.
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Platform which depends on your sending habits
What do you like best about the product?
Dedicated IPs
Easy of Use
Whitelableing domain and IP
Good Support
Inbox Placement
Easy of Use
Whitelableing domain and IP
Good Support
Inbox Placement
What do you dislike about the product?
Slow website
Confusing Panel
Medium pricing
Non flexible invoices
I think customer success team must answer emails faster
Confusing Panel
Medium pricing
Non flexible invoices
I think customer success team must answer emails faster
What problems is the product solving and how is that benefiting you?
We could run email marketing campaigns with dedicated IPs. We have a full control over our reputation as an email marketer.
I comparison to other email services, I will recommend SendGrid. It is something that you can rely on them.
I comparison to other email services, I will recommend SendGrid. It is something that you can rely on them.
Recommendations to others considering the product:
High volume senders must use dedicated IPs. So control of reputation is with themselves.
All in all, users with more than 100K emails per month, use must buy dedicated IPs.
All in all, users with more than 100K emails per month, use must buy dedicated IPs.
Limited UI and automation functionality
What do you like best about the product?
Good for simple straight forward email marketing campaigns and very easy to upload a pre-designed template.
What do you dislike about the product?
Visual editor is very difficult to use. Limited ability to automate marketing campaigns. Probably one of the largest challenges is how slow it is. It seems to take a long time to navigate between pages of the site.
What problems is the product solving and how is that benefiting you?
Sending large scale, one off or transactional emails is what this software is best suited for.
Gets the job done
What do you like best about the product?
The interface is easy to use and navigate. Setup with websites, ecommerce, and marketing automation programs has been easy as well thanks to so many solutions having plugins already. Support has been good, not always immediate but fast enough (tip: use their chat option). Billing has been helpful as well.
What do you dislike about the product?
Reputation management and deliverability are an issue from time to time due to shared IPs getting flagged or blacklisted. If you're on a shared IP plan and suspect there's an issue, you have to hassle support to find out what the IP numbers for your block are so you can investigate. Seems like something they should easily be able to display dynamically on your account profile. I would advise shelling out the extra dough for a dedicated IP to avoid being penalized for other senders' misdeeds. Blacklist issues do seem to resolve fairly quickly.
There are a few features they could add to better control over the emails going out. For example, we recently had a glitch where a solution accidentally duplicated its 'send email' actions, Everything turned out okay, but a duplication prevention check on the SendGrid side could have saved us a good bit of headache. It also would have saved us from burning through our monthly send limit at double the pace for that day.
Pricing model recently changed and it is going to increase our monthly cost. Not too thrilled with that, but that's business.
There are a few features they could add to better control over the emails going out. For example, we recently had a glitch where a solution accidentally duplicated its 'send email' actions, Everything turned out okay, but a duplication prevention check on the SendGrid side could have saved us a good bit of headache. It also would have saved us from burning through our monthly send limit at double the pace for that day.
Pricing model recently changed and it is going to increase our monthly cost. Not too thrilled with that, but that's business.
What problems is the product solving and how is that benefiting you?
We're a web and digital marketing agency and we use SendGrid for ourselves and some of our clients. Probably the biggest benefit we've seen is being able to connect multiple solutions to a single SMTP which saves us a lot of time in data management and passing information back and forth.
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