Worst customer service and a misleading offering
I´ve signed up for 27 user. After one week of nothing happening I reached out to Crowdstrike. It tooks another week to get a response where they were telling me that I need to sign up at least for 1 year to get this order processed. I said fine lets do one year even not listed as a requirement for this AWS offer.
Another week later they came with another excuse why they can´t process my request - they were not able to verify my business. Ok fine lets do it- I´ve provided my website and tax id but still I´m getting excuses that they can´t verify and process this request. I asked for explanation but I got nothing back.
So overall I will go now with a different solution.
Hopefully AWS will step in and clean this up - otherwise I have wasted some money. Offering like this needs to be reviewed with clear expectations from AWS to Crowdstrike.
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Poor Customer Service
Tried to contact them using their website and then through AWS marketplace. No reply to any message even after calling them no action.
Extremely poor customer service
No registration e-mail sent after purchasing 25 units of the product in the marketplace. No response from vendor marketplace support 3 business days after trying to follow up on activation. No-one available at the call centre to assist with onboarding, and promised call back did not materialise. Basically total radio silence more than a week after purchase. $174 on a 1-month pilot implementation wasted. Lesson learned, and now looking at alternative vendors for use across our fleet.