3CX Phone System
3CX | 3CX Phone System 20.0.2.715Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Its a no brainer
What do you like best about the product?
The licensing model is a simple no brainer. Its cost-effective and customers love the fact that all the features are bundled in as standard without having to put add-ons all the time.
The call queues are very powerful along with the digital receptionist functionality.
In recent years, 3CX have developed the WebClient and smartphone applications further which have boosted the UC element to the product as they are solid, reliable and very intuitive.
The call queues are very powerful along with the digital receptionist functionality.
In recent years, 3CX have developed the WebClient and smartphone applications further which have boosted the UC element to the product as they are solid, reliable and very intuitive.
What do you dislike about the product?
The wallboard could do with some improvement along with the call billing. Mainly surround the customisation of the content along with the ability to easy report against call costs if customers wish to bill their end-users.
What problems is the product solving and how is that benefiting you?
Homeworking, multi-site deployments are made easy.
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3CX review
What do you like best about the product?
How easy it is to configure the system, whether that is on premise or cloud
What do you dislike about the product?
Audio issues. Our system is cloud based, but I regularly get dropped audio when talking to colleagues on my laptop/mobile connected to home wifi, however i don't get the same problems using teams which is using the same connection.
What problems is the product solving and how is that benefiting you?
Teleworker solutions for people now wanting to work from home, solution is much cheaper than other vendors.
Recommendations to others considering the product:
Choose handsets carefully. Although supported, we have found some vendors of phones work better than others.
Optimize your day-to-day Communications
What do you like best about the product?
Easy to install and manage, Low expense to purchase and maintain. 3CX offers companies a total communications package out of the container. It runs just and easily in the cloud with exceptionally low assets. The standard web interface addresses your 99% of your issues however in the event that you need more the astounding Call Flow Designer is there to step in as well do not be tricked by the low value point. This framework can hold its ground with the greater players at not exactly half the cost. 3CX gives a free permit to attempt their item and they do not restrict the quantity of augmentations in the trial permit or any of their permit models. The features of 3cx are amazing. Internet browser-based access, Android and IOS apps, Web conferencing, fairly straightforward management interface, basic telephone provisioning, advanced call management, adaptable digital secretary choices, wide VoIP telephone compatibility make for a great telephone framework. The authorized form is free for a year giving you a lot of time to have a real creation arrangement to evaluate and tweak to your requirements. We love the 3CX app for smartphones. The web-meeting feature is easy and strong. You can do ad-hoc presentations or timetable gatherings. You can share content, uphold staff can utilize the controller features to assist others. It is an amazing and valuable tool. In addition, the revealing feature looks professional.
What do you dislike about the product?
At the point when backing was required, it appeared too hard to actually talk to somebody. Nonetheless, the help network on the 3CX site was useful.
What problems is the product solving and how is that benefiting you?
Overall, a great tool to help you better your communications field.
Hard to fault anything about 3CX
What do you like best about the product?
It's rare that I ever have to answer the question "can 3CX do this?" with no. The software is incredibly flexible and can be tailored to fit any need small or large. It runs simply and easily in the cloud with very low resources. The standard web interface meets you 99% of your needs but if you need more the excellent Call Flow Designer is there to step in as well. Throw in a mobile app that actually works, very capable web conferencing and a constant approach to development and it's all you could ask for. I love that the hardware isn't proprietary and you can pick and choose from a very wide range of supported handsets or headsets at all price points. Oh, and a Standard 8 call licence for free!
What do you dislike about the product?
Sometimes the flexibility and multiple tailoring options make it not obvious which is the *best* way to get it to do what you need. Some interface choices can be a bit confusing but it rewards learning the ins and outs. Sometimes they change what's included in each licence tier but that seems to have settled down now.
What problems is the product solving and how is that benefiting you?
Solving phone system problems for companies of all sizes and shapes. Especially in the current remote working situation. Web chat to the phones system is also very handy. The cost benefits can't be underestimated. Compare it to the competition and you'll see gigantic software savings.
Recommendations to others considering the product:
Try the trial!
Offers a lot of feature at a competitive price
What do you like best about the product?
3CX is very easy to install, manage, and maintain. There is an academy section on the website that contains many tutorials and educational articles. They also have a forum that anyone can ask questions about 3CX issues and members and staff help users with their experiences.
The pros can be listed as follow:
1-Easy to Install
2-Easy to manage
3-Extensive feature list
4-Low licensing fee
5-can run in a small VM
6-The phone system works great
7-It delivers whatever it promises to deliver with no bug!
The pros can be listed as follow:
1-Easy to Install
2-Easy to manage
3-Extensive feature list
4-Low licensing fee
5-can run in a small VM
6-The phone system works great
7-It delivers whatever it promises to deliver with no bug!
What do you dislike about the product?
Although 3CX offers many great features, it has some downsides as well.
The cons are as follow:
1-Too many updates
2-Some updates remove features which were available in last releases
3-List of supported hardware is very limited
4-However, you have to pay for the maintenance annually, it provides very little to zero support from 3CX
5-3CX support is not helpful based on my 5-year+ experience of dealing with them
6-Lack of enterprise features such as Barge-in on ip-phones
7-Even though 3CX has been around for 15+ years, it seems like a startup with an immature product that needs constant update and development
8-3CX changes user interface in new updates which is very annoying for end users. It requires re-training the users
The cons are as follow:
1-Too many updates
2-Some updates remove features which were available in last releases
3-List of supported hardware is very limited
4-However, you have to pay for the maintenance annually, it provides very little to zero support from 3CX
5-3CX support is not helpful based on my 5-year+ experience of dealing with them
6-Lack of enterprise features such as Barge-in on ip-phones
7-Even though 3CX has been around for 15+ years, it seems like a startup with an immature product that needs constant update and development
8-3CX changes user interface in new updates which is very annoying for end users. It requires re-training the users
What problems is the product solving and how is that benefiting you?
This phone system is ideal for small size businesses that don't want to break the bank over their phone system. When there is a client who doesn't need advanced features and has a tight budget, I would suggest them to use 3CX.
Recommendations to others considering the product:
This is a very cost-effective, easy to manage, and robust phone system for small businesses with no special or complicated requirements.
It delivers what it promises and it never has a bug (maybe missing features but never a bug).
It delivers what it promises and it never has a bug (maybe missing features but never a bug).
Great product, especially in current times, it has made working from home a much easier experience.
What do you like best about the product?
Easy to install the mobile application and it is very straight forward to use. Given the current COVID situation and lockdown, this product has helped making working from home much easier.
What do you dislike about the product?
The web meeting can be a bit tricky to setup. Also the mobile app can be a bit buggy.
What problems is the product solving and how is that benefiting you?
I work in education and we have used the webmeeting feature to deliver content to students.
We have also used the product to continue meetings and maintain communication remotely.
We have also used the product to continue meetings and maintain communication remotely.
Recommendations to others considering the product:
Excellent, flexible platform with a good feature set.
Best of the Best
What do you like best about the product?
Flexability of the system and total end to end control
What do you dislike about the product?
Limited or no support on Polycom phone hardware
What problems is the product solving and how is that benefiting you?
Unified Communications are a huge plus. Ability to have apps on desktop and mobile and IOS/Windows/Android
If I don't get my $50 gift card I will be pissed. Great software btw.
What do you like best about the product?
Lightweight, super user friendly webclient
What do you dislike about the product?
Needs a multi-tenant version. Would be great for scale-able managed PBX resale.
What problems is the product solving and how is that benefiting you?
Cost savings, valued feature additions.
Recommendations to others considering the product:
It is great. And if I don't get my gift card I will never use 3CX again.
Fantastic phone system
What do you like best about the product?
There are a lot of options for using 3cx, including mobile apps, desktop apps and a web portal.
What do you dislike about the product?
Sometimes the call quality can be a little iffy.
What problems is the product solving and how is that benefiting you?
Without 3cx, I wouldn't have been able to work from home during this odd time.
Recommendations to others considering the product:
Give it a shot and see how you feel about it. Once you get used to it, it is very easy to use compared to other phone systems I have used.
3CX Flexible, affordable, robust
What do you like best about the product?
We reviewed several systems and 3cx was most cost-effective and best "bang for the buck". Many other systems you had to pay extra for the really nice features that are all built into the Enterprise edition of 3cx. We implemented over 200 phones and around 30 PA speakers and intercoms at a cost that was less than 1/3 of some of the competitors. The features of 3cx are pretty impressive. Web browser-based access, Android and IOS apps, Web conferencing, fairly simple management interface, simple phone provisioning, advanced call management, flexible digital receptionist options, wide VoIP phone compatibility make for a really good phone system. We tested for over a year before implementing, and are happy we did.
What do you dislike about the product?
Management interface in some areas does not easily allow some advanced configuration. One example is the BLF setup on extensions. It is not visual, but rather a numbered list. This can be a pain to manage when you have extensions with phones that have sidecars. You have to calculate the number of locations on the phone and sidecar to know where exactly the entry will be placed (for example, you have to know what entry number the phone spills over to the sidecar at). These have not been major for us, areas we would like to see improved.
What problems is the product solving and how is that benefiting you?
3cx has been great for our users working from home. With the smartphone apps and web-based access portal, our telecommuters can pick up ad make calls on their 3cx extension from anywhere, just as if they were sitting at their desk. This includes conferencing (both audio and video), voicemail notifications and even paging. We can manage all of these features and active calls easily from an admin console. Our sales organization can easily manage and get reports on call center activity, giving us the ability to tweak the number or mix of customer service/sales representatives to meet customer needs.
Recommendations to others considering the product:
Give it a try. It will run on a reasonably sized desktop (I used an i5 desktop with 16Gb of RAM) for a pilot, and there are free fully functional trials out there to download. It is relatively easy to install on a smaller scale. I installed a test instance to evaluate myself. If you are in IT or have a technical background, you should be able to get 3cx up and running on a small scale to test. The online help and community is very good and will get you through most all issues. We used a reseller to do our main implementation because of size, but after the pilot project, I was able to do quite a bit myself on our production implementation. You can also find relatively cheap VoIP phones out there for testing (we use Yealink phones).
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