3CX Phone System
3CX | 3CX Phone System 20.0.1.731Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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By far the best PBX I have ever used
What do you like best about the product?
Flexibility, inexpensive, feature rich, straight forward. I have used multiple enterprise pbx systems, Avaya, Toshiba, Allworx, ESI, Mitel, and some others. Simple backups and recovery via Google Drive, deployment via popular cloud infrastructures, the soft clients, and mobile apps are very nice. I would choose it again. If you are looking at a solution, this is the one.
What do you dislike about the product?
Occasionally you have to look for things in strange places, or you wished that a link to some other part of the interface was in a spot you were already in, but I really don't have too much negative to say about it.
What problems is the product solving and how is that benefiting you?
Replacing a beige digital Avaya system from antiquity, We will be able to get rid of our PRIs, and utilize SIP, implement 4 digit dialing across the entire organization, voicemail to email, webconferencing, call recording, and the API integrations will open up new features that we will need like call transcription.
Recommendations to others considering the product:
If you do not have IP phones, you have a wide variety to choose from. Test a few and find the ones you like. Your implementation cost will be higher if you have to purchase phones, Their web and mobile clients are free and reliable and can help you mitigate much of the cost of purchasing phones. I do recommend getting supported phones, but you can use non supported phones with some tinkering. I set up a proof of concept using old Mitel phones we had lying around.
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Phone of the future!
What do you like best about the product?
3CX makes it incredibly easy to have a presence at the office even when you’re on the road!
What do you dislike about the product?
Sometimes 3CX is difficult to manage via the mobile iOS app.
What problems is the product solving and how is that benefiting you?
Keeping in communication with the team is critical and C3X makes that possible!
Awesome Phone System
What do you like best about the product?
Easy Desktop Setup and emailed voicemail.
What do you dislike about the product?
I haven't found anything yet that I disliked.
What problems is the product solving and how is that benefiting you?
I am saving money using a desktop phone software system. It is easy to use by clicking the mouse.
Very useful and easy
What do you like best about the product?
3cx allows every piece of information to be available at a glance, making the whole softphone system very user-friendly.
What do you dislike about the product?
Sometimes the UI feels a little cluttered and it takes a second to locate some specific options
What problems is the product solving and how is that benefiting you?
It makes it easier to transfer/hold calls which improves overall call time and structure. Calls are very clear and precise.
Next Level Phones
What do you like best about the product?
The thing i like best is the fact that you can use the system on a computer (so you can search a number in google, and copy and paste it into the desktop app) and it will dial from your computer and you can pick the phone handset up and the call has already dialled.
What do you dislike about the product?
Nothing at the moment that i dislike about this system
What problems is the product solving and how is that benefiting you?
Problems such as knowing when people are in and out in various office is a big benefit, they can just switch their phone to out and we can see on the app that they are unavailable
Recommendations to others considering the product:
Easy to use, brilliant at keeping track of calls. good contact list
Great VoIP system
What do you like best about the product?
It has features that allow it to fit small to mid sized company needs as well as full call center.
What do you dislike about the product?
Only thing I don’t like is I’m unable to dial or accept calls on my pc that I can answer on my cell.
What problems is the product solving and how is that benefiting you?
It has simplified conferences, screen sharing and normal phone calls.
It is The best softphone on the market.
What do you like best about the product?
It is easy to use and for beginner in telephony
What do you dislike about the product?
The only problem is that it does not block a second semutany call
What problems is the product solving and how is that benefiting you?
O alto custo com o telefone físico ip.
Recommendations to others considering the product:
It is The best softphone on the market.
Quality
What do you like best about the product?
Simple operation, light application, quality in service, availability.
What do you dislike about the product?
We have been using it for a while, we have not yet detected something that leaves us unsatisfied.
What problems is the product solving and how is that benefiting you?
Improved operation, availability, reduced telephony costs.
Recommendations to others considering the product:
I recommend it because it is easy to use, simple software that offers quality in the service, added to VoIP reduces costs, easy deployment.
3CX Phone System para chamadas melhores
What do you like best about the product?
A interface é simples e de fácil compreensão, permitindo com um simples clique do mouse, realizar a chamada para a lista que já se encontra disponível.
What do you dislike about the product?
Gosto de trabalhar com teclas de atalho do teclado e acho que poderia ter sido elaborado atalhos mais simples de 1 ou no máximo duas teclas.
What problems is the product solving and how is that benefiting you?
Mais rapidez para contatar alguém, seja internamente ou externamente.
Recommendations to others considering the product:
Criar um indicador para monitorar a velocidade de conexão da internet enquanto o programa é utilizado, dessa maneira se torna mais fácil perceber o risco da ligação falhar.
Amazing for handling high call volumes
What do you like best about the product?
You can hold as many calls as you want and it never lags or drops, unless they hang up before you answer, ya know? The service is versatile too, using it on every imaginable platform. It's sleek looking with it's black/blue theme.
What do you dislike about the product?
The program client side will disconnect often (daily thing). There doesn't appear to be a lot of customization options, for understandable reasons, but it'd be nice to customize the thing i have to look at everyday.
What problems is the product solving and how is that benefiting you?
Sometimes the reports are off because "Abandoned" calls become common from people simply instantly hanging up when they call for whatever reason.
Recommendations to others considering the product:
Is this server based? If it is, increase your minimum requirements for use.
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