3CX Phone System
3CX | 3CX Phone System 20.0.1.731Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Great phone system
What do you like best about the product?
The easy of transferring calls using this phone system
What do you dislike about the product?
The complexity of setting up the system.
What problems is the product solving and how is that benefiting you?
n/a
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3CX
What do you like best about the product?
The system is easy to use and very cost effective. The one year free trial made this decision simple
What do you dislike about the product?
The occasional bug but they seem to address those relatively quickly
What problems is the product solving and how is that benefiting you?
We're a SIP telephony company and we've used several systems over the years to service our customers. When we found 3CX we knew we would be sticking with them. Overall their platform is the most stable resulting in happier customers. Also, 3CX will let you run the platform for free for 1 year which has been exponential to our revenue stream in addition to giving us time to adapt to the system.
Recommendations to others considering the product:
2 words: Free trial. Use it and decide for yourself. They offer online training as well so you can familiarize yourself with it. This platform is hard to beat.
Good for small Call Centers, not good for larger ones.
What do you like best about the product?
It has basic phone functionality. Answering, transferring, voicemail. Bare bones phone metrics. It does the job for smaller contact centers that are not as KPI focused and more focused on quality customer support.
What do you dislike about the product?
I don't dislike 3CX per se, because the things it lacks are things that it cannot provide for larger 30+ agent contact centers, During times of high call volume, calls can overload the system and drop many calls unexpectedly. It's not the greatest at a fair call routing system (like for example ShoreTel which will route inbounds to the agent with the longest idle time), the calls are sent to the same agents to the desired queues and can be answered by the same people without it at least being random. Data reporting is pretty basic. Nothing too detailed.
What problems is the product solving and how is that benefiting you?
We used 3CX in the early days of Snapsheet's call center. The call center outgrew the technology pretty fast and 3CX was not scalable in that regard. The call volume was too overwhelming for a call center that grew agent count from 30 to 70 to 100 in less than a year. It's a great phone system for smaller support centers.
Recommendations to others considering the product:
I would not recommend this phone system if you have a larger than normal call volume for inbounds, if you agent count is more than 30, and if you require comprehensive data reporting for performance based KPI's. If you have a smaller operation that focuses on detailed email and casework for your customer support, this might be a better option.
Great option to build your own telephone switchboard
What do you like best about the product?
Is a good option to have a full telephone switchboard managed and hosted by you.
The system run over Debian 9 Linux distribution and this is a very stable and reliable OS.
By other way, there is a free version license for a year which is a long time to test and decide if is a good choice for you.
Related to the management its very easy, the graphic interface web based give you all the option available to configure the system such as Inbound/outbound lines, extensions, ring groups, voicemail, backups local and remote (via FTP), etc.
Additionally the server to host 3CX Telephone System must not have to much resources.
This gives you the possibility to have several instances in order to have a main 3CX Telephone System and another one like a backup. This is a "must" since within a lot businesses, NO telephone NO money.
The system run over Debian 9 Linux distribution and this is a very stable and reliable OS.
By other way, there is a free version license for a year which is a long time to test and decide if is a good choice for you.
Related to the management its very easy, the graphic interface web based give you all the option available to configure the system such as Inbound/outbound lines, extensions, ring groups, voicemail, backups local and remote (via FTP), etc.
Additionally the server to host 3CX Telephone System must not have to much resources.
This gives you the possibility to have several instances in order to have a main 3CX Telephone System and another one like a backup. This is a "must" since within a lot businesses, NO telephone NO money.
What do you dislike about the product?
Maybe the weak point is that we have only a year with the free subscription.
But you can save your config, reinstall with other email and get a new free subscription ;)
But you can save your config, reinstall with other email and get a new free subscription ;)
What problems is the product solving and how is that benefiting you?
To have our own telephone switchboard.
No dependecies from 3rd party companies.
No dependecies from 3rd party companies.
Recommendations to others considering the product:
If you need to have your own telephone switchboard managed by you, 3CX is the right option.
3CX made me feel like the 80s had come to the future!
What do you like best about the product?
I love the easy client app, web interface, and the fact that it was all DIY, with such a super support system, and documentation for almost every situation and setup. I did not have to ask anyone for help. It just worked.
What do you dislike about the product?
I only wish I could customize the client softphone app without having to buy anything. I could do it myself, but I haven't looked for the app assets yet to modify it.
What problems is the product solving and how is that benefiting you?
I started a company, and had a PBX up in an hour. Firewall setup, SIP Gateway, FQDN, all easy. I used to do this with WIRES and CIRCUITS. This was a breeze. We had a phone queue up in minutes. It's extremely fun for me.
Recommendations to others considering the product:
If you've used Asterisk, or ever had 8-inch floppies and a giant PBX in your house, you know the feeling. This makes it all a few clicks, and a minimum setup to work.
Not a bad phone system, hate the iPhone ringtone but all else is great
What do you like best about the product?
The ease to deploy on a new computer when a machine is replaced. You have the option of using a soft or hard phone (on on computer and a physical phone) plus there is an app that can be downloaded and used while on the go.
What do you dislike about the product?
There can sometimes be a lag in the call/connection but I would blame that on my network itself not the app.
What problems is the product solving and how is that benefiting you?
We are able to get reports for agents who think they have more calls than they actually do. We can record and find all of our recordings in one place. We are able to run general reports using this software that helps better determine an agents average talk time vs calls taken.
Recommendations to others considering the product:
Change the iPhone ringtone lol this is an android world!
3CX, Simple, easy to use!
What do you like best about the product?
The ability to share your screen with a couple clicks.
What do you dislike about the product?
Sometimes it doesn't connect the call. I've had a couple instances where the call will drop out of nowhere.
What problems is the product solving and how is that benefiting you?
Eliminating the need to travel, since i have have a live webinar with anyone, anywhere in the country
Recommendations to others considering the product:
It'll definitely make life easier when presenting online.
Great System
What do you like best about the product?
I love that I can chance and do anything on the phone on the computer!!!
What do you dislike about the product?
So far every thing is very good !! I really think that the system is all I personally need to performance my job at a max of capacities.
What problems is the product solving and how is that benefiting you?
I love that fact that I can keep track on all the call so if I miss any call we can go back and take care all of them!!
Recommendations to others considering the product:
A great system with great tools to help any business to reach the next level.
Convenient and Modern
What do you like best about the product?
I like using 3CX because I don’t have to use an internal office contact list on paper. When I am working from home, and need to reach a colleague, I can use 3CX from my laptop or my iPhone. It makes it SO convenient to reach others for easy communication.
What do you dislike about the product?
Our Company has had no issues with 3CX, it’s modern and fits this technology age.
What problems is the product solving and how is that benefiting you?
Our business has had no issues with 3CX to date. The only time our phones have been done is due to another means in no relation to 3CX, and when our landlines are down, I can simply refer to my 3CX app. Again, convenient.
Recommendations to others considering the product:
If you have employees that are in sales or employees who regularly work from home, you will benefit from the user friendly 3CX. Although, I am aware, we don’t use all of its features, the ones we do utilize has made an incredible impact. We save money from using 3CX.
Useful for Every Job
What do you like best about the product?
I love being able to see if a call is holding in the Que and who is busy if i need to make an inter-company call. I also like the options to delete and play voicemail on my phone from the desktop app. The 3CX app that you can download to your phone is also super useful if inclement weather happens to prevent you from coming into the office or if you want to check voicemail at home.
What do you dislike about the product?
I don't like the the chat function is difficult to use. I seem to have a large delay between the amount of time between sending and receiving.
What problems is the product solving and how is that benefiting you?
We use this for both our customer service team and sales. We also use the handy app for work at home purposes when employees don't have physical phones at their houses. The app is as easy to use as the desktop version of the software and it is easy to switch cues or make calls from your cell phone as if you were in the office.
Recommendations to others considering the product:
This is perfect for a company who wants flexibility for their workforce. It is easy to use in and out of the office. There are also tons of features for fleet management. You can tell who is taking calls and determine who will receive new calls based on how you set them up inside of the cues. This helps to make sure everyone can experience an even work load and no one feels overworked or underappreciated on your team.
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