3CX Phone System
3CXExternal reviews
516 reviews
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3cx helps solves business issues for our corporate clients
What do you like best about the product?
The abilty to seamlessly go from their desktops, to their mobile devices, to their home computers and maintain their business presence is key for our Law Firm clients. The ease in which we can deploy a remote phone using 3CX STUN provisioning allows us to have our distribution partners ship a phone for self easy install at the end user's home or office. The management capability using the 3CX Web Admin makes punching down wires and using cumbersome PBX management interfaces a thing of the past.
What do you dislike about the product?
Some users feel that there are too many nice features with the product and cannot utilize them all. A good problem to have!
What problems is the product solving and how is that benefiting you?
with the ability to redundantly bridge 3CX systems across wide areas over the internet and utilize low cost SIP trunks has kept costs for our clients down to fractions of what they used to pay.
Recommendations to others considering the product:
take advantage of the free licenses, then roll it out.
A great tool to manage your Corporate phone system
What do you like best about the product?
Innovations are happening all the time with 3CX.
The interface is fluid and easy to use.
A lot of features are available, including 3CX Web Meeting and more.
A lot of phone manufacturers are supported and this makes the software highly flexible.
The interface is fluid and easy to use.
A lot of features are available, including 3CX Web Meeting and more.
A lot of phone manufacturers are supported and this makes the software highly flexible.
What do you dislike about the product?
Mainly the lack of support that isn't coming by default with the perpetual license.
We find that having to customize our phones template everytime we update the system is not optimal for us.
Nothing to dislike since the software perfectly answers our need.
We find that having to customize our phones template everytime we update the system is not optimal for us.
Nothing to dislike since the software perfectly answers our need.
What problems is the product solving and how is that benefiting you?
Addressing the need of managing our own PBX over IP and the flexibility to interact with different manufacturers and remote users.
We had to address a change of old PBX system and 3CX perfectly answered the need.
We had to address a change of old PBX system and 3CX perfectly answered the need.
Recommendations to others considering the product:
Take your time to go through the entire documentation and best practices to get your environment configured the best possible way.
Use the community to browse through already reported issue and get help on the knowledge base.
Use the community to browse through already reported issue and get help on the knowledge base.
Robust and Easy to Use
What do you like best about the product?
3CX is feature rich and well rounded as a phone system.
What do you dislike about the product?
I do not like the fact that admin rights are either all or none. There needs to be a way you can select what admin rights an extension has. Admins should also be able to see other admins, although I understand the reasons why you cannot. As robust as 3CX is, it falls short where admin rights are assigned.
What problems is the product solving and how is that benefiting you?
Regardless of customer size, 3CX has a solution for any business model. 3CX integrates well with Salesforce and others like it, which makes it an easy sell to customers wanting these features.
Recommendations to others considering the product:
3CX is a well rounded phone system that offers web meetings, video conferencing, queueing and much more. If you're looking for a system that will exceed your expectations, 3CX is the platform you want to use. Combine 3CX with an experienced VoIP partner and you will not regret your decision to do so.
Really good and easy to set up. Lots of functionality.
What do you like best about the product?
Application and the web client are the easiest way to set up a system rapidly.
What do you dislike about the product?
I would like a more detailed method to program each right.
What problems is the product solving and how is that benefiting you?
Teleworker loves the system.
Recommendations to others considering the product:
Feel free to try the free version, and after you are convinced, upgrade to Pro for the recordings and other cool features.
Highly recommend 3CX
What do you like best about the product?
I love how 3CX is not only an easy to use product for the user, it's also simple to setup and constantly moving forward.
What do you dislike about the product?
Probably the least helpful aspect of 3CX currently, is the lack of SMS messaging. However this is on the roadmap and in the works.
What problems is the product solving and how is that benefiting you?
We migrated to 3CX last year, and so glad we did. A lot of the features that sounded exciting but not sure if we would use, we now use daily. Examples are video meetings, conference call in number, instant messaging, and the biggest plus has been remote workers able to use softphones.
Recommendations to others considering the product:
Do it. I researched for an entire year, knowing that I had 18 months before I needed to decommission our previous system. I ended up deciding between Asterisk and 3CX. The difference was then described to me as the difference between a project and a product. I chose the product, 3CX, and have been so happy I did.
The best phone system i have used to date
What do you like best about the product?
Mobility, web client, ease of setup, variety of desk phones
What do you dislike about the product?
setting up conferences does not show you who has accepted
What problems is the product solving and how is that benefiting you?
more clients are working from home, 3CX makes that easy
Recommendations to others considering the product:
Great product. Trial it and see for yourself
Totally saved my backside during the covid crisis
What do you like best about the product?
Extremely easy to use and set up like a breath of fresh air in comparison to all the ISDN systems
What do you dislike about the product?
Not being able to strip down all the complexities to make it something simple for the simple people
What problems is the product solving and how is that benefiting you?
During the virus crisis we had to quickly get the whole school on the system from working from home the three CX system allowed us to do that and be able to make calls to vulnerable children using the school system it really did help us out in a time of need to come thank our telephone guy is enough for installing this for us
Recommendations to others considering the product:
Simple easy to use system
very usefull
What do you like best about the product?
ease of use and update with single interface for management
What do you dislike about the product?
not being able to set permanent conférence room
What problems is the product solving and how is that benefiting you?
very easy to help my staff to get to work anywhere in the world with their business phone number
Recommendations to others considering the product:
nothing that comes to my mind as of now it has been a pretty solid solution for us
just take it step by step
just take it step by step
Use it at office and on mobile, works great!
What do you like best about the product?
Portability, works on mobile, allows me to bring my office calls with me on the go
What do you dislike about the product?
Sometimes when switching networks while on a call, it will drop.
What problems is the product solving and how is that benefiting you?
No longer need to keep a manual phone list, have full directory on phone and PC. Also have ability to set up conference calls with dial in numbers, we did not have this functionality previously.
Recommendations to others considering the product:
Test it on all mobile platforms, there are slight differences that need to be trained.
Highly Recommended
What do you like best about the product?
Ease of management. Overall views of system status, extensions and users is extremely easy to map
What do you dislike about the product?
Lack of LDAP integration to tie extensions to users. Office hours feature needs to be present in Digital Receptionist settings rather than just trunk. A 'related items' field would be nice. We'd also like to remove the 3CX logo in more places since we're a re-seller. We're not hiding the fact it's 3CX, but we would like a little more brand customization
What problems is the product solving and how is that benefiting you?
Almost everything when it comes to phone systems has been easier with installation of this system. We're an MSP and have deployed this in multiple places transitioning from older non IP phone systems and even from Cisco Call Manager. The cost savings are insane compared to almost any other solution. Support is quick to respond and overall this has been a great solution. The onboard diagnostics have also effectively replaced the need for wireshark.
Recommendations to others considering the product:
Just because this is tapped as a 'small' application, doesn't mean that it's not capable. If you're looking for dialplan matching like you get in Cisco, you're out of luck, things have to be expressly designed, but almost all features we've encountered with any other product are matched in some way or another by 3CX, and there are great 3rd party integrations if you need a particular featureset
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