3CX Phone System
3CX | 3CX Phone System 20.0.3.806Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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It is The best softphone on the market.
What do you like best about the product?
It is easy to use and for beginner in telephony
What do you dislike about the product?
The only problem is that it does not block a second semutany call
What problems is the product solving and how is that benefiting you?
O alto custo com o telefone físico ip.
Recommendations to others considering the product:
It is The best softphone on the market.
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Quality
What do you like best about the product?
Simple operation, light application, quality in service, availability.
What do you dislike about the product?
We have been using it for a while, we have not yet detected something that leaves us unsatisfied.
What problems is the product solving and how is that benefiting you?
Improved operation, availability, reduced telephony costs.
Recommendations to others considering the product:
I recommend it because it is easy to use, simple software that offers quality in the service, added to VoIP reduces costs, easy deployment.
3CX Phone System para chamadas melhores
What do you like best about the product?
A interface é simples e de fácil compreensão, permitindo com um simples clique do mouse, realizar a chamada para a lista que já se encontra disponível.
What do you dislike about the product?
Gosto de trabalhar com teclas de atalho do teclado e acho que poderia ter sido elaborado atalhos mais simples de 1 ou no máximo duas teclas.
What problems is the product solving and how is that benefiting you?
Mais rapidez para contatar alguém, seja internamente ou externamente.
Recommendations to others considering the product:
Criar um indicador para monitorar a velocidade de conexão da internet enquanto o programa é utilizado, dessa maneira se torna mais fácil perceber o risco da ligação falhar.
Amazing for handling high call volumes
What do you like best about the product?
You can hold as many calls as you want and it never lags or drops, unless they hang up before you answer, ya know? The service is versatile too, using it on every imaginable platform. It's sleek looking with it's black/blue theme.
What do you dislike about the product?
The program client side will disconnect often (daily thing). There doesn't appear to be a lot of customization options, for understandable reasons, but it'd be nice to customize the thing i have to look at everyday.
What problems is the product solving and how is that benefiting you?
Sometimes the reports are off because "Abandoned" calls become common from people simply instantly hanging up when they call for whatever reason.
Recommendations to others considering the product:
Is this server based? If it is, increase your minimum requirements for use.
Great phone system
What do you like best about the product?
The easy of transferring calls using this phone system
What do you dislike about the product?
The complexity of setting up the system.
What problems is the product solving and how is that benefiting you?
n/a
3CX
What do you like best about the product?
The system is easy to use and very cost effective. The one year free trial made this decision simple
What do you dislike about the product?
The occasional bug but they seem to address those relatively quickly
What problems is the product solving and how is that benefiting you?
We're a SIP telephony company and we've used several systems over the years to service our customers. When we found 3CX we knew we would be sticking with them. Overall their platform is the most stable resulting in happier customers. Also, 3CX will let you run the platform for free for 1 year which has been exponential to our revenue stream in addition to giving us time to adapt to the system.
Recommendations to others considering the product:
2 words: Free trial. Use it and decide for yourself. They offer online training as well so you can familiarize yourself with it. This platform is hard to beat.
Good for small Call Centers, not good for larger ones.
What do you like best about the product?
It has basic phone functionality. Answering, transferring, voicemail. Bare bones phone metrics. It does the job for smaller contact centers that are not as KPI focused and more focused on quality customer support.
What do you dislike about the product?
I don't dislike 3CX per se, because the things it lacks are things that it cannot provide for larger 30+ agent contact centers, During times of high call volume, calls can overload the system and drop many calls unexpectedly. It's not the greatest at a fair call routing system (like for example ShoreTel which will route inbounds to the agent with the longest idle time), the calls are sent to the same agents to the desired queues and can be answered by the same people without it at least being random. Data reporting is pretty basic. Nothing too detailed.
What problems is the product solving and how is that benefiting you?
We used 3CX in the early days of Snapsheet's call center. The call center outgrew the technology pretty fast and 3CX was not scalable in that regard. The call volume was too overwhelming for a call center that grew agent count from 30 to 70 to 100 in less than a year. It's a great phone system for smaller support centers.
Recommendations to others considering the product:
I would not recommend this phone system if you have a larger than normal call volume for inbounds, if you agent count is more than 30, and if you require comprehensive data reporting for performance based KPI's. If you have a smaller operation that focuses on detailed email and casework for your customer support, this might be a better option.
Great option to build your own telephone switchboard
What do you like best about the product?
Is a good option to have a full telephone switchboard managed and hosted by you.
The system run over Debian 9 Linux distribution and this is a very stable and reliable OS.
By other way, there is a free version license for a year which is a long time to test and decide if is a good choice for you.
Related to the management its very easy, the graphic interface web based give you all the option available to configure the system such as Inbound/outbound lines, extensions, ring groups, voicemail, backups local and remote (via FTP), etc.
Additionally the server to host 3CX Telephone System must not have to much resources.
This gives you the possibility to have several instances in order to have a main 3CX Telephone System and another one like a backup. This is a "must" since within a lot businesses, NO telephone NO money.
The system run over Debian 9 Linux distribution and this is a very stable and reliable OS.
By other way, there is a free version license for a year which is a long time to test and decide if is a good choice for you.
Related to the management its very easy, the graphic interface web based give you all the option available to configure the system such as Inbound/outbound lines, extensions, ring groups, voicemail, backups local and remote (via FTP), etc.
Additionally the server to host 3CX Telephone System must not have to much resources.
This gives you the possibility to have several instances in order to have a main 3CX Telephone System and another one like a backup. This is a "must" since within a lot businesses, NO telephone NO money.
What do you dislike about the product?
Maybe the weak point is that we have only a year with the free subscription.
But you can save your config, reinstall with other email and get a new free subscription ;)
But you can save your config, reinstall with other email and get a new free subscription ;)
What problems is the product solving and how is that benefiting you?
To have our own telephone switchboard.
No dependecies from 3rd party companies.
No dependecies from 3rd party companies.
Recommendations to others considering the product:
If you need to have your own telephone switchboard managed by you, 3CX is the right option.
3CX made me feel like the 80s had come to the future!
What do you like best about the product?
I love the easy client app, web interface, and the fact that it was all DIY, with such a super support system, and documentation for almost every situation and setup. I did not have to ask anyone for help. It just worked.
What do you dislike about the product?
I only wish I could customize the client softphone app without having to buy anything. I could do it myself, but I haven't looked for the app assets yet to modify it.
What problems is the product solving and how is that benefiting you?
I started a company, and had a PBX up in an hour. Firewall setup, SIP Gateway, FQDN, all easy. I used to do this with WIRES and CIRCUITS. This was a breeze. We had a phone queue up in minutes. It's extremely fun for me.
Recommendations to others considering the product:
If you've used Asterisk, or ever had 8-inch floppies and a giant PBX in your house, you know the feeling. This makes it all a few clicks, and a minimum setup to work.
Not a bad phone system, hate the iPhone ringtone but all else is great
What do you like best about the product?
The ease to deploy on a new computer when a machine is replaced. You have the option of using a soft or hard phone (on on computer and a physical phone) plus there is an app that can be downloaded and used while on the go.
What do you dislike about the product?
There can sometimes be a lag in the call/connection but I would blame that on my network itself not the app.
What problems is the product solving and how is that benefiting you?
We are able to get reports for agents who think they have more calls than they actually do. We can record and find all of our recordings in one place. We are able to run general reports using this software that helps better determine an agents average talk time vs calls taken.
Recommendations to others considering the product:
Change the iPhone ringtone lol this is an android world!
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