What do you like best about the product?

I love that I can chance and do anything on the phone on the computer!!!

What do you dislike about the product?

So far every thing is very good !! I really think that the system is all I personally need to performance my job at a max of capacities.

What problems is the product solving and how is that benefiting you?

I love that fact that I can keep track on all the call so if I miss any call we can go back and take care all of them!!

Recommendations to others considering the product:

A great system with great tools to help any business to reach the next level.

What do you like best about the product?

I like using 3CX because I don’t have to use an internal office contact list on paper. When I am working from home, and need to reach a colleague, I can use 3CX from my laptop or my iPhone. It makes it SO convenient to reach others for easy communication.

What do you dislike about the product?

Our Company has had no issues with 3CX, it’s modern and fits this technology age.

What problems is the product solving and how is that benefiting you?

Our business has had no issues with 3CX to date. The only time our phones have been done is due to another means in no relation to 3CX, and when our landlines are down, I can simply refer to my 3CX app. Again, convenient.

Recommendations to others considering the product:

If you have employees that are in sales or employees who regularly work from home, you will benefit from the user friendly 3CX. Although, I am aware, we don’t use all of its features, the ones we do utilize has made an incredible impact. We save money from using 3CX.

What do you like best about the product?

I love being able to see if a call is holding in the Que and who is busy if i need to make an inter-company call. I also like the options to delete and play voicemail on my phone from the desktop app. The 3CX app that you can download to your phone is also super useful if inclement weather happens to prevent you from coming into the office or if you want to check voicemail at home.

What do you dislike about the product?

I don't like the the chat function is difficult to use. I seem to have a large delay between the amount of time between sending and receiving.

What problems is the product solving and how is that benefiting you?

We use this for both our customer service team and sales. We also use the handy app for work at home purposes when employees don't have physical phones at their houses. The app is as easy to use as the desktop version of the software and it is easy to switch cues or make calls from your cell phone as if you were in the office.

Recommendations to others considering the product:

This is perfect for a company who wants flexibility for their workforce. It is easy to use in and out of the office. There are also tons of features for fleet management. You can tell who is taking calls and determine who will receive new calls based on how you set them up inside of the cues. This helps to make sure everyone can experience an even work load and no one feels overworked or underappreciated on your team.

What do you like best about the product?

Ability to use from mobile device when out of office

What do you dislike about the product?

Can't think of anything. Very complete for SMB.

What problems is the product solving and how is that benefiting you?

Lower phone bills, elimination of 2nd line Caller ID showing.

What do you like best about the product?

3CX has made our telephony system very smooth and easily manageable. The best part is the mobile and desktop app to be used as and when we want. The features of conference, address book are very great

What do you dislike about the product?

No issues with 3cx faced so far. working very good

What problems is the product solving and how is that benefiting you?

we are using 3cx system for our call routing, call receiving and call making using desktop and mobile apps

Recommendations to others considering the product:

great app to use for making and receiving calls from phone and desktop

What do you like best about the product?

I like that I can cut and paste phone numbers into the app and it works so well! I also can use the app on several computers with the same account and there are no issues!

What do you dislike about the product?

It's a little hard to find the list of recently called numbers and numbers that have called me. I can find it but I have to click a few things until I find it.

What problems is the product solving and how is that benefiting you?

It's easy to use and requires very minimal training. With a minimal computer knowledge the user can pick up and use the app.

Recommendations to others considering the product:

Do it!

What do you like best about the product?

Clear and concise user menu, with the ability to forward/hold/transfer calls quickly. The desktop interface is useful for screening and reviewing calls, as well as tracking team members.

What do you dislike about the product?

The 3CX app for my mobile device is lacking a bit in overall design and layout. Alot of the tabs seem squeezed together and rushed to finish.

What problems is the product solving and how is that benefiting you?

Monetary savings with 3CX over desk phone hardware. Our company no longer has to maintain and support hundreds of desk phones.

Recommendations to others considering the product:

A very financially viable solution for small and medium size enterprises. Specially recommended for multinational environments.

What do you like best about the product?

There are many attributes which i like most about 3cx however few of them are as follows:
1. Ease of configuring SIP Trunks
2. Freedom of creating extensions as many as you like.
3. Excellent reporting
4. Ease of integration with CRMs
5. Excellent reporting on calls received dialled, dropped, in que
6. Excellent dash board showing all the required information
7. Calls recording is exceptional

What do you dislike about the product?

There are not notable issues in 3cx, however there is a suggestion, 3cx call recording should provide option to record calls in multiple formats so that it can be used by respective organisations according to their storage capacity and further for QA assurance purposes.

What problems is the product solving and how is that benefiting you?

We are a multinational company having presence in more than 28 countries, we need a tool that can provide us single interface to manage our communication channels and 3cx is serving the required purposes by allowing us to configure multiple SIP trunks. Further allowing integration with CRM allows us to improve our customer services.

Thumbs up guys, highly recommended for multinational organizations.

Recommendations to others considering the product:

It is highly recommended due to many features sets as mentioned earlier: excellent reporting, easy configurations, excellent reporting, ease of web conferencing, large pool of extensions available, easy grouping. in short everything is here for enterprises using multiple communication lines. Plus added feature of easy API to integrate with CRM.

What do you like best about the product?

It's cost, we are installing a state-of-the-art phone system at a fraction of the cost of a proprietary system

Licensing model, you only pay for the core -= client licences are frree

We can tailor it, the system can be reconfigured as we change our business processes.

It will enable us to provide individual phone numbers to all staff (although the majority staff will have virtual extensions primarily to receive voicemails)

The breadth of functionality and the ease of programming the system

The instant phone directory

What do you dislike about the product?

Not being able to manage the intercom feature at user level. We have turned it off rather than risk inappropriate open mikes.

What problems is the product solving and how is that benefiting you?

Improve the switchboard service eliminate (reduce?) messages being taken and emailed.
Getting callers to the their destination more effectively
Effective use of voicemail across the business
Eliminate missed calls (all calls are logged users can see missed calls)
Proof of calls, evidence of call back attempts by our staff (all call attempts are logged including calls to switched off and out of range mobile)
Staff mobility, the ability to take your extension with you both virtually or physically without any reprogramming

Recommendations to others considering the product:

It's very easy to run a trial
Choose a good voip provider and 3cx reseller
Don't just re-implement of your old conventional phone system, step back and see what 3cx can do for your business

What do you like best about the product?

3CX is a Windows-based IP-PBX, but actually much more - the key attributes are flexibility, scalability, easy management and low cost. It's affordable for a single person office but can be deployed to thousands of users on a single system. You can use it with a very simple IP desk phone as a very basic phone system, or you can make use of any of a very large range of features. Most important are:
- inter-operation with a variety of top brand hardware: snom, Yealink, Fanvil, Htek (fully supported - plug and play provisioning); Aastra, Cisco, Gigaset, Panasonic, and Polycom are supported with more limited feature sets; door phones, PA gateway, Polycom and snom conference phones; several different brands of analog-to-IP and T1/E1-to-IP gateways are also supported, with easy-to-use wizard configuration tools
- inter-operation with a long list of SIP trunk providers, with provisioning templates that are guaranteed to work with these providers' systems out of the box
- administration Dashboard (web-based) is comprehensive, easy to use, and provides a number of very helpful status graphics; phones can be re-provisioned, rebooted, and firmware upgraded from the Dashboard
- the free 3CXPhone soft phone for Windows, OS X, Android, iOS is packed with features like BLF soft keys which show status of other extensions on the system, access to end-user customizable call routing options, conference call scheduling, call recording option, call records, company and private directory, visual voicemail, and private Chat. You can give it to users who don't need a desk phone and/or are mobile (make and receive calls on your smartphone as if you're in the office); deployment is by simple email invitation with download links and pre-provisioned extension parameters in an attachment.
- WebRTC-based WebMeeting allow participants to join a web meeting with or without video, without having to download special software (Chrome and Mozilla currently supported); also includes document sharing, screen sharing, Chat, etc
- the required Windows platform can be as small as an inexpensive hardware appliance running Windows 7/8/10 Pro (newest Atom or i3 CPU permits up to 16 simultaneous calls), or almost any flavor of Windows Server running on appropriate hardware, or installed as a virtual machine (both Hyper-V and VMware are supported); multi-tenant version is available for hosting providers
- although a very small office would do very well with the Free version, 3CX is scalable to multiple sites and thousands of users, easily partitioned by departments/groups with fine-grained security restrictions to provide access only to desired users and features
- pricing is based on number of simultaneous calls, not extensions (i.e. unlimited users with no additional licensing). Most common is a perpetual license (software upgrades to newest major release requires ongoing software maintenance, which is about 25% of the [very reasonable] initial license cost), but monthly and annual licensing that includes maintenance is also available.
- 3 versions are available at different licensing price points: the Free version includes up to 8 simultaneous calls, up to 5 web conferencing participants, one SIP trunk provider, unlimited extensions, unlimited AutoAttendants (IVRs) and many, many other features including voicemail-to-email, Music on Hold, a plug-in for Microsoft Outlook, and scheduled backups. It can even be deployed on a Windows virtual machine.
- Standard licenses are for 4, 8, 16, 32, etc (up to 1,024) simultaneous calls. Standard Edition adds Call Queuing, Call Recording, Call Reporting, G.729 codec support, bridge to other 3CX remote systems, incoming Fax-to-PDF service, conference calls, intercom/paging support, and Office 365 Address Book and TAPI integration to the Free system features, as well as 5 more WebMeeting licenses (up to 10 total)
- Pro version adds very comprehensive Call Center features including real time monitors, reporting, recording, external Agents, callback, SLA alerting, and CRM integration support for MS Dynamics, Google Contacts, full Office 365 support, Exact Online, Salesforce, SugarCRM, and Act! (an API is available for integration with other CRM software)
- in addition, the Pro version includes scheduled system restore, automatic failover to another 3CX standby system, and total of 25 WebMeeting licenses.
- WebMeeting licenses are for internal users, permitting them to originate WebMeetings. Outside participants or unlicensed internal users may participate in meetings without restriction on numbers of participants
- Backup/restore is an amazing feature: in one case, we had installed a small appliance-based (Intel NUC) 3CX system for 25 users, where the hardware failed in the first week of setup/testing/configuration. Because we had placed all installation files, license and security certificate information, and an automated backup onto a USB memory stick attached to the system, we simply moved the USB drive to a laptop, installed the phone system, and loaded the saved 3CX configuration backup (which can include voicemail, IVR recordings, recorded phone calls, etc - basically everything). The laptop could have been pretty much any Windows Professional or Server PC to be used temporarily; we were back up and running within a half hour and could have directed our customer how to do this over the phone...

What do you dislike about the product?

- some of the installation requirements for the newest version (15) of 3CX (the use of SSL certificates, need for a Fully Qualified Domain Name, fixed IP address for the site where the PBX is installed) make it somewhat time consuming to set up the PBX the first time around
- on the other hand, FQDN and SSL needs can be provided and managed by 3CX (the company) for you, and these requirements add significantly to the overall security of the system. IP communications these days are being hacked just like everything else that's IP-based, and we very much appreciate 3CX's emphasis on security

What problems is the product solving and how is that benefiting you?

- telecom and web-based meeting needs for both stationary and mobile users
- lower cost, ease of use

Recommendations to others considering the product:

3CX is still not very well known as a brand in the US, although they have made major inroads in Europe with large deployments by well known organizations. They're based in Cyprus. The company was founded by Nick Galea, who used to run an IT services software company based in England and saw an opportunity for a designed-from-scratch communications system based on software rather than hardware. This system addresses many of the shortcomings of both traditional and IP-based PBX systems that have evolved from legacy products, and provides features that are appropriate for today's "connected everywhere" business environment - while at the same time being usable by folks who don't have an appetite for techie bells and whistles. Give it a try!