3CX Phone System
3CX | 3CX Phone System 20.0.2.715Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Great phone provider
What do you like best about the product?
3CX is a great voice over IP phone system that delivers Crisp calls through multiple platforms allowing users the ability to never miss a call
What do you dislike about the product?
The mobile app could be better to allow all calls to be forwarded while you're in between sites and the web portal to go for a GUi update
What problems is the product solving and how is that benefiting you?
The ability to answer customers phone calls in regards to our business from the office the web at home and out anywhere we can now work with customers
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Efficient Phone System
What do you like best about the product?
We went from having ten branches with traditional phone service and monthly bills in the five to ten thousand range depending on usage, multiple different on-site phone systems, and this was all consolidated into one system, one much lower bill. It comes with an easy-to-manage user interface that even a novice can learn to operate.
What do you dislike about the product?
The only issue I have so far is no built-in digital fax option, which is a manageable hinderance. Most of my gripes are with the service providers, the hardware, or the unreasonable requirements of the users. The other issue is that setting this up so that it functions correctly does have a learning curve, I opted to have it set up by a professional and it was costly. Someone more familiar with systems like this may have no issues getting this setup in-house. There are various instructions and how-to videos that helped tremendously when I first started using this system.
What problems is the product solving and how is that benefiting you?
Dealing with ten different phone companies, manual or provider forwarding when disaster strikes, having ten separate bills, and having upkeep on hardware spread across the United States become rather frustrating. Any time a branch would love power, the manual phone forwarding would not work, I would then have to call the provider and sit on hold, and once they finally took my call the process could take anywhere from ten minutes to an hour depending on the carrier. This was all solved by changing to the 3CX system, every problem I listed can be dealt with in under a minute using the user interface. Calls can be transfered between branches with a few clicks of the mouse and as fast and as often as I like.
We went from a phone bill of about five to ten thousand each month down to fifteen hundred to twenty five hundred a month depending on usage, and I plan to change carriers to a flat service fee in the near future which should lower that cost further.
This system also gives us the option to have an auto attendant, which has been a big improvement to call routing.
Another nice feature that you don't have with a hardware system is the realtime call tracking and reports, being a digital system keeping tabs on calls and seeing the usage reports can be very helpful for a medium to large business.
We went from a phone bill of about five to ten thousand each month down to fifteen hundred to twenty five hundred a month depending on usage, and I plan to change carriers to a flat service fee in the near future which should lower that cost further.
This system also gives us the option to have an auto attendant, which has been a big improvement to call routing.
Another nice feature that you don't have with a hardware system is the realtime call tracking and reports, being a digital system keeping tabs on calls and seeing the usage reports can be very helpful for a medium to large business.
Recommendations to others considering the product:
Make sure this is the proper fit for you. Setting this up in-house can be done cheaply if you are willing to learn and do the work. If you are with a larger company, the setup can be a bit more cumbersome, and you might want to have a professional set it up as we did.
Also, choose your hardware wisely. We purchased the base model Fanvil X4, and I have gotten a lot of complaints from the users. I would recommend doing your research and buying a phone with more amenities. If there is any way for you to try the phones out ahead of time, it could save you a lot of headaches later.
Calculate your return on investment. For us, the service fees alone covered the price of the system within a year, and this may not be the case for every company.
Also, choose your hardware wisely. We purchased the base model Fanvil X4, and I have gotten a lot of complaints from the users. I would recommend doing your research and buying a phone with more amenities. If there is any way for you to try the phones out ahead of time, it could save you a lot of headaches later.
Calculate your return on investment. For us, the service fees alone covered the price of the system within a year, and this may not be the case for every company.
3cx review
What do you like best about the product?
It's an easy mode of communication and I can download the app on my phone for when I'm away and also use on desktop
What do you dislike about the product?
There are some permissions you cannot use that are really important unless you are the queue manager
What problems is the product solving and how is that benefiting you?
We're not solving problems per SE however it's a great tool for communication and we also get to listen to recorded calls and improve call quality
Ultimate international calling app with no bug
What do you like best about the product?
You can view your entire contact list in one go.
You can change Or keep your pic
You can use the dialer to make normal or routine calls too
You can change Or keep your pic
You can use the dialer to make normal or routine calls too
What do you dislike about the product?
There is nothing to dislike
But sometimes the voice comes out very low ..
But sometimes the voice comes out very low ..
What problems is the product solving and how is that benefiting you?
With the app, your business can generate good amount of leads if it needs to tap international market
Solid voip with conferencing and IM
What do you like best about the product?
It's pretty much an all-in-one package except email for communications.
What do you dislike about the product?
Supported hard phones can be a problem and relatively limited. But finding people are more and more accepting of a quality headset and desktop/laptop/phone integration.
What problems is the product solving and how is that benefiting you?
Integrated several communications methods and a much better experience as far as dual-use phones.
3CX ROCKS
What do you like best about the product?
What I like the best about this company is the support team especially Chris, he rocks and always find a solution. On the sales team at 3CX Hazen is the guy you want to go to. He goes above and beyond to help you with anything you need.
What do you dislike about the product?
There is nothing I dislike about 3CX at all. Great company with amazing employees.
What problems is the product solving and how is that benefiting you?
The benefits is always knowing that there is someone there to help you.
Love this AMI from 3CX
This AMI from 3CX works perfectly fine if you follow their instructions. My backup restored fine without issues. Please make sure you are restoring from the same version of 3CX.
I use it every day and it is the most helpful phone tool for businesses.
What do you like best about the product?
Everything is visable, and you can pin point
What do you dislike about the product?
at the moment not much, seems to be very useful
What problems is the product solving and how is that benefiting you?
checking phone status
how long the call is
how long the call is
3cx best dialer
What do you like best about the product?
3cx is secure and a great app for managing calls. Not complicated and it's easy to use or disposition calls. Also when it comes to going off queue is just a click of a button. Works for both inbound and outbound calls.
What do you dislike about the product?
At times it fails when integrating with other platforms. They should also improve on their video options which is not quite stable.
What problems is the product solving and how is that benefiting you?
Manning customers' calls and this has made it easier for my company to keep and update records on performance of their agents.
3cx outlines productivity in an awesome way by providing genuine data on the number of calls and talk time.
3cx outlines productivity in an awesome way by providing genuine data on the number of calls and talk time.
Recommendations to others considering the product:
Works best in customer care department. If you try 3xc, you won't regret any bit.
3CX - The best telephone system out there! Excellent VOIP functionalities.
What do you like best about the product?
Ease of use, user friendly, many options to choose from. Unlimited functionalities.
What do you dislike about the product?
Some features take time to be implemented, but overall, excellent support.
What problems is the product solving and how is that benefiting you?
Centralized console management. Excellent VOIP experience. User friendly mobile app and PC app.
Recommendations to others considering the product:
Excellent VOIP solution. User friendly administration console. Affortable prices.
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