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3CX Phone System

3CX | 3CX Phone System

Linux/Unix, Debian 10 - 64-bit Amazon Machine Image (AMI)

Reviews from AWS Marketplace

3 AWS reviews

External reviews

394 reviews
from G2

External reviews are not included in the AWS star rating for the product.

1-star reviews ( Show all reviews )

    Computer Software

Honestly, pretty terrible system.

  • September 03, 2021
  • Review verified by G2

What do you like best?
Their Click-To-Call system picks up almost any type of number (doesn't have to be a correct phone number) from anywhere on your screen and allows you to call it, saving you time.
What do you dislike?
1) Terrible call quality. The amount of times the call has dropped or the other party can't hear me is waaaay too high for this to be considered a reliable calling system.
2) Customer Support? I can't report quality issues for a particular call for them to see what's wrong.
3) No note-taking option. You can not take notes during the call or after the call through 3CX. You have to go into your CRM and manually find the call and input notes.
4) No ability to select from a drop-down menu the outcome of a call.
5) If you want to listen to a recording you have to request access from your admin. The admin will go through the database, find the recording, download it, and then send it to you. Other systems have the recording below the call, available at your fingertips.

Do I really need to go on? The call quality is bad, the note-taking aspect is non-existent and the list goes on. This is NOT a software for sales teams.
What problems is the product solving and how is that benefiting you?
None. 3CX creates more problems and takes up our time with manual data entry, dropped calls requiring extra phone calls etc. It's not a coincidence that every company I've worked for that had 3CX either replaced it or is in the process of replacing it.

    3CX Admin

This 3CX image does not work

  • April 07, 2021
  • Review verified by AWS Marketplace

3CX is a great system. However we have never been able to get this pre-loaded AWS image to work. It never restores our backup config properly. We've tried it many times with different clients. Tried this again because it says it was updated in Feb of this year. Well we are back to loading up a Debian image and installing 3CX at the command line.

    Deb M.

3CX keeps putting out patches that break my configs

  • December 24, 2017
  • Review provided by G2

What do you like best?
It works once it is set up properly until they push a patch which breaks everything.
What do you dislike?
The fact their patches break everything.
What problems is the product solving and how is that benefiting you?
On site PBX/
Recommendations to others considering the product:
Unless you have a resident tech or engineer, this box is pretty difficult to use and keep stable.

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