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3CX Phone System

3CX | 3CX Phone System 20.0.1.731

Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)

Reviews from AWS Marketplace

5 AWS reviews

External reviews

453 reviews
from G2

External reviews are not included in the AWS star rating for the product.

1-star reviews ( Show all reviews )

    Ty78523

Horrible support doesn't work

  • April 27, 2024
  • Review verified by AWS Marketplace

So I tried to implement this so I can use it for business. I'm stuck with the actual hosting solution and spending double the cost because the security certificate doesn't work the security certificate that I just purchased last night was a waste of money and time 3CX needs to have a better support system for people so they could be able to get the support they need. I'm not spending $75 just to talk directly to a support rep. Who's not even on the phone with me let alone I can't even seem to understand even in the documentation what type of security certificate you need it's not like there's only one security certificate type. It's literally specific and you have to have the certification work from both ends, but the instructions don't show you how to do that, even the online support tool that they have to talk to partners and everyone is a joke. I can't even set one up with this thing holding me up for security certificate. There's no way for me even reach out on self hosted. It says I gotta have a system to , stay away I wasted 12 hours of my life not figuring out how this whole thing works because they don't have no support and they want to charge for it and they don't even have a good peer to peer support system in itself just because I don't have one up and running and hosting yet which I can't seem to do because there is no understanding how to get the security certificate to I got the private key and the public key already established and ready to go to implement but not working.

    Randy B.

I have been installing 3cx for clients for over 5 years now. Support is terrible

  • August 08, 2023
  • Review verified by G2

What do you like best about the product?
The Admin panel and provisioning support devices is excellent, phone app is pretty good overall
What do you dislike about the product?
Support, or non-existent. I have the 'paid support' but have never had 3cx support services solve a single problem in 5 years of using the system
What problems is the product solving and how is that benefiting you?
replacing legacy phones systems and indroducing a web based call solution along with SMS

    Computer Software

Honestly, pretty terrible system.

  • September 02, 2021
  • Review verified by G2

What do you like best about the product?
Their Click-To-Call system picks up almost any type of number (doesn't have to be a correct phone number) from anywhere on your screen and allows you to call it, saving you time.
What do you dislike about the product?
1) Terrible call quality. The amount of times the call has dropped or the other party can't hear me is waaaay too high for this to be considered a reliable calling system.
2) Customer Support? I can't report quality issues for a particular call for them to see what's wrong.
3) No note-taking option. You can not take notes during the call or after the call through 3CX. You have to go into your CRM and manually find the call and input notes.
4) No ability to select from a drop-down menu the outcome of a call.
5) If you want to listen to a recording you have to request access from your admin. The admin will go through the database, find the recording, download it, and then send it to you. Other systems have the recording below the call, available at your fingertips.

Do I really need to go on? The call quality is bad, the note-taking aspect is non-existent and the list goes on. This is NOT a software for sales teams.
What problems is the product solving and how is that benefiting you?
None. 3CX creates more problems and takes up our time with manual data entry, dropped calls requiring extra phone calls etc. It's not a coincidence that every company I've worked for that had 3CX either replaced it or is in the process of replacing it.

    3CX Admin

This 3CX image does not work

  • April 07, 2021
  • Review verified by AWS Marketplace

3CX is a great system. However we have never been able to get this pre-loaded AWS image to work. It never restores our backup config properly. We've tried it many times with different clients. Tried this again because it says it was updated in Feb of this year. Well we are back to loading up a Debian image and installing 3CX at the command line.

    Deb M.

3CX keeps putting out patches that break my configs

  • December 20, 2017
  • Review provided by G2

What do you like best about the product?
It works once it is set up properly until they push a patch which breaks everything.
What do you dislike about the product?
The fact their patches break everything.
What problems is the product solving and how is that benefiting you?
On site PBX/
Recommendations to others considering the product:
Unless you have a resident tech or engineer, this box is pretty difficult to use and keep stable.

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