3CX Phone System
3CXExternal reviews
519 reviews
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External reviews are not included in the AWS star rating for the product.
Stable and Feature-Rich, but Lacking a Public API and Strong Reporting
What do you like best about the product?
3CX is a stable pbx, and has got many useful features.
What do you dislike about the product?
Unfortunately, 3CX seems to be miles behind other pbx systems, with the lack of a public api and subpar reporting.
What problems is the product solving and how is that benefiting you?
We use 3CX daily for our office telephony, handling around 500-1000 calls a day from multiple DIDs with ease.
Flexible and Reliable, but Admin Usability and Reporting Need Work
What do you like best about the product?
3CX is a solid phone system for organizations that want flexibility and control without the cost of traditional telecom solutions.
It offers strong call handling features, softphone options, and integrations that work well for distributed teams. Setup is generally straightforward for users with basic technical knowledge, and once configured, the system is reliable for day-to-day operations. The web client and mobile apps make it easy for staff to take calls from anywhere.
It offers strong call handling features, softphone options, and integrations that work well for distributed teams. Setup is generally straightforward for users with basic technical knowledge, and once configured, the system is reliable for day-to-day operations. The web client and mobile apps make it easy for staff to take calls from anywhere.
What do you dislike about the product?
Where 3CX can fall short is usability for non-technical administrators. Some configuration and troubleshooting tasks are not intuitive and may require outside support or documentation. Reporting is functional but limited, often requiring exports to get the insights needed for management review.
Overall, 3CX is a good fit for organizations that value customization and cost control and are comfortable managing a more hands-on system.
Overall, 3CX is a good fit for organizations that value customization and cost control and are comfortable managing a more hands-on system.
What problems is the product solving and how is that benefiting you?
3CX solves the challenge of managing a modern, flexible phone system without the cost and complexity of traditional telecom providers.
It supports remote and hybrid work by allowing staff to take calls from desktop and mobile devices.
It centralizes call handling, routing, and voicemail in one system, improving consistency and reliability.
It reduces phone system costs while still providing enterprise-level features.
It gives us control over call flows, extensions, and users without relying on a carrier for routine changes.
The benefit is a more flexible, cost-effective communication system that supports how our team actually works day to day.
It supports remote and hybrid work by allowing staff to take calls from desktop and mobile devices.
It centralizes call handling, routing, and voicemail in one system, improving consistency and reliability.
It reduces phone system costs while still providing enterprise-level features.
It gives us control over call flows, extensions, and users without relying on a carrier for routine changes.
The benefit is a more flexible, cost-effective communication system that supports how our team actually works day to day.
Super simple to use
What do you like best about the product?
What I like most about 3CX is its ease of use and versatility. The tool brings together all the functions needed for effective communication: calls, video conferences, internal chat, voicemail... everything is centralized in a single clear and smooth interface.
What do you dislike about the product?
What I like a little less is the interface design, which seems a bit dated compared to other tools of the same type. The ergonomics remain good, but a more modern visual and a more dynamic layout would make the user experience even more pleasant and intuitive.
What problems is the product solving and how is that benefiting you?
3CX clearly simplifies communication management within the company. Before, it was necessary to juggle multiple tools for calls, messages, or video conferences, whereas with 3CX, everything is centralized in one place. This saves time, prevents information loss, and allows for better tracking of exchanges with clients or colleagues.
It is also very practical for remote work: I can answer professional calls from my phone or computer without being in the office. In the end, 3CX improves responsiveness, collaboration, and service continuity, which is a real advantage on a daily basis.
It is also very practical for remote work: I can answer professional calls from my phone or computer without being in the office. In the end, 3CX improves responsiveness, collaboration, and service continuity, which is a real advantage on a daily basis.
An upgrade for us
What do you like best about the product?
Has flexible features that can be managed from the desktop app and/or website login. Can receive/make calls from the app on my mobile device allowing for users to have one phone while maintaining privacy.
What do you dislike about the product?
The mobile app has less functionality than the desktop/online.
What problems is the product solving and how is that benefiting you?
it allows us to work remotely easily.
3CX
What do you like best about the product?
Easy to dial, to chat or to meet persons, can see all the history about one contact
What do you dislike about the product?
Difficult to find my missed calls, can't rename my contacts, can see different stats of my team
What problems is the product solving and how is that benefiting you?
All my team can easily use 3CX and interact or transfer the call
Does not work as expected
I was excited to start playing around with AWS and my first project was to build a call center. 3CX took away its support for Amazon Chime. I was able to inbound calling to work, but not outbound calling.
used to use 3cx
What do you like best about the product?
easy to use. a user friendly tool. just one click away
What do you dislike about the product?
got problems in calling, sometime call won't go through
What problems is the product solving and how is that benefiting you?
when we used to use 3xc it was smooth until time that calls won't go through
Same Performance, Better Price
What do you like best about the product?
We have previously used other VOIP providers at nearly triple the cost. 3CX offers the same services, with no drop in performance, for much cheaper. The User management is easy and intuitive, and the desktop companion app is great.
What do you dislike about the product?
The only major downside of 3CX is that each caller on a conference call counts against your cal limit. While 3CX offers a web-based conference option, it duplicates the services we already utilize.
What problems is the product solving and how is that benefiting you?
We have multiple employees who are working in remote offices. Switching to 3CX has allowed us to set them up in their new locations with a dedicated work phone that is integrated into our phone network. While we have used VOIP services previously, 3CX is much cheaper than the other options and very easy to integrate and use.
RingDna 's Review
What do you like best about the product?
It is easy to use, number from Salesforce directly get transferred to 3CX just on one click . The number do not need multiple extension now immediately numbers can be dialed.
What do you dislike about the product?
There is no ring or tone when the number gets disconnected or goes to voicemail. If the number is not reachable it says tariff plan not updated or number needs recharge.
What problems is the product solving and how is that benefiting you?
Calling is easy and licences come cheap. We do not need multiple extension to call now or country code to put and dial a particular number. Our sales outut has shown a rise.
Cost friendly calling application
What do you like best about the product?
It is a cost-effective calling application with different prefixes
What do you dislike about the product?
Low connectivity to the customers, Most of the calls reach spam
What problems is the product solving and how is that benefiting you?
3cx provides multiple extension to call USA and Canada clients, Connecting with 100+ clients in a day
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