3CX Phone System
3CX | 3CX Phone System 20.0.0.1620Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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nice and light PBX. feature-rich, and cheap
What do you like best about the product?
Easy to deploy and use, very flexible and configurable. very affordable with annual (subscription), as well as full (one-time) payment models. another important aspect is that the software license is charged based on the number of Simultaneous calls, so the number of extensions is unlimited.
What do you dislike about the product?
the call center reporting features don't cover all of what we need. but what is available is still good considering the price. it is lacking in some other features. and compatibility with IP phones can be improved.
What problems is the product solving and how is that benefiting you?
the need for a PBX that supports SIP trunks, outgoing calls and a small call center. it supports many IP phones but not the ones we have in our company, we might need to replace them with compatible models after testing for some time.
Recommendations to others considering the product:
if you're looking for simple, affordable, and feature-complete system for a SMB, don't hesitate in trying 3CX. if you have a large organization with hundreds of employees, and you need all the features of a complex PBX, look for something else. you can always try the free version for some time, then make your decision.
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3CX PROFESSIONAL REVIEW
What do you like best about the product?
-Easy to install
- Windows and debian possibility
- Easy to manage from the admin panel
- A lot of phone work with it
- Smartphone app is really simple and full of fonctionality
- Good practice documentation on the website
- DECT phone can be add on the système
- Windows and debian possibility
- Easy to manage from the admin panel
- A lot of phone work with it
- Smartphone app is really simple and full of fonctionality
- Good practice documentation on the website
- DECT phone can be add on the système
What do you dislike about the product?
- No folder on the phone book
- No distinctive waiting message for different group (only for all the systèm)
- No pre-hooked message directly on the inbound rule, only on the digital receptionist
- No simple voicemail on extension (only with the possibility to leave a message)
- No distinctive waiting message for different group (only for all the systèm)
- No pre-hooked message directly on the inbound rule, only on the digital receptionist
- No simple voicemail on extension (only with the possibility to leave a message)
What problems is the product solving and how is that benefiting you?
I'm solving old generation PABX with new IPBX 3CX, coming with new fonctionality, work from everywhere including home, and financially interesting with Trunk SIP. It's a big turn in our compagny and we can sell network materiel. This IPBX is the future of telephony.
Say bye-bye to landlines and hello to 3CX!
What do you like best about the product?
3CX has helped my company during the difficult times of working from home during the COVID-19 pandemic. When our office originally began working from home mid-March 2020 we were sent home using our personal phones to make calls with the promise that we would soon be getting an internet-based phone system. Once we launched 3CX office-wide it helped tremendously. I no longer have to give out my personal phone number to customers and clients to speak with them. We now have the opportunity to use our office phone number and extension directly on our phone or computer. It is very easy!
What do you dislike about the product?
Getting used to the platform at first was a little difficult. I had never used an internet-based phone service provider before so some of the functions were a bit different to get used to. The support team was very helpful, as was our office manager, and now that I know the functions of the platform I can easily use it and stay in touch while working from both in the office or remotely. The only other thing I dislike is you must answer a call very quickly or it will be sent to voicemail.
What problems is the product solving and how is that benefiting you?
When we started working remotely I was having to share my personal phone number with coworkers, clients, and customers. It seems like no big deal, until you start receiving calls at 8 p.m. or 6:30 a.m. regarding business. I was thankful for the switch because I am now able to use my regular office number and give that to people instead of personal information. I am also able to set-up "in-office hours" or "out-of-office hours" directly send calls to voicemail out of my set working time.
Recommendations to others considering the product:
3CX is helpful for any business that needs a phone line! During the time of COVID-19 and working remotely, this service is very crucial to running a smooth operation. Clients and customers can now contact me without using my personal cellphone and I no longer feel guilty if I send them to voicemail.
Nice improvement over our previous PBX
What do you like best about the product?
* Mobility (Apps, Browser-Plugins)
* Rules and possibilities (Incoming, Outgoing rules, number rewriting, ...)
* Import possibilities
* Ease of installation and initial setup
* Rules and possibilities (Incoming, Outgoing rules, number rewriting, ...)
* Import possibilities
* Ease of installation and initial setup
What do you dislike about the product?
* Documentation is incomplete and decentralized - some input fields are not mentioned at all in the online documentation
* AD import settings could be much more complex, i.e. a real LDAP filter option would help
* The optics of the management site should be more flexible, e.g. the maximum number of rows shown while importing extensions from AD should be configurable
* AD import settings could be much more complex, i.e. a real LDAP filter option would help
* The optics of the management site should be more flexible, e.g. the maximum number of rows shown while importing extensions from AD should be configurable
What problems is the product solving and how is that benefiting you?
* Our ISDN trunk is scheduled to be deactivated - 3CX is our transition to a SIP trunk
* Our current PBX doesn't support mobile work - 3CX does, which is very important in times of Covid-19
* Currently, we have a mixture of ISDN and IP phones at our workplaces - 3CX will unify this with a defined set of Yealink IP phones and the softphone apps
* Our current PBX doesn't support mobile work - 3CX does, which is very important in times of Covid-19
* Currently, we have a mixture of ISDN and IP phones at our workplaces - 3CX will unify this with a defined set of Yealink IP phones and the softphone apps
Nice IP Phone solution
What do you like best about the product?
Simplicity about creating users, extensions, and link to our phones
What do you dislike about the product?
Nothing except maybe, management of voicemails
What problems is the product solving and how is that benefiting you?
We get from PABX/IPBX to IP Phone solution
Everything get better !!!
Everything get better !!!
3CX is adoptable
What do you like best about the product?
The easy management is really nice for people with only limited knowledge and the system is updating itself (if wanted)
What do you dislike about the product?
I dislike the missing send Fax function.
What problems is the product solving and how is that benefiting you?
I use it on site for keeping the site running, even if there is no sip reachable, i can simply use the outbreak with an other 3cx side via bridge
3CX is a sheep professional communication solution
What do you like best about the product?
Easy handling for Extensions
Good App for many plattforms
Good App for many plattforms
What do you dislike about the product?
Massiv editing is mostly not implemented yet
What problems is the product solving and how is that benefiting you?
The communication between employees on every location
Easy and works fine!
What do you like best about the product?
UI, easy configuration. The outbound routing is very usefull.
What do you dislike about the product?
Maybe more technical manual. I cant setup in easy way the outbound rout with different country code.
What problems is the product solving and how is that benefiting you?
Join our offices around the world, during COVID!
Good and not cheap
What do you like best about the product?
Quick setup, quick deployment and a attractive price
What do you dislike about the product?
Some bugs on the web administration interface are very boring, i have some troubles with DECT
What problems is the product solving and how is that benefiting you?
Our company have 3 sites and 3CX was the most valuable solution for connectiing them
Recommendations to others considering the product:
3CX is a cheap software, very usefull and easy to setup for all IT people
Amazing Product
What do you like best about the product?
the mobility features, the different options available to you to setup the system.
What do you dislike about the product?
figuring out templates can sometimes prove difficult.
What problems is the product solving and how is that benefiting you?
in the current world just having the ability to easily stay connected when working from home.
Recommendations to others considering the product:
Watch the videos, speak with users who have it.
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