3CX Phone System
3CX | 3CX Phone System 20.0.0.1620Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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3cx as a unified communication solution for small buisinesses
What do you like best about the product?
The webmeeting feature is easy and robust. You can do ad-hoc presentations or schedule meetings. You can share content, support staff can use the remote control features to assist others. It's a powerful and useful tool. Also the reporting feature looks very professional.
What do you dislike about the product?
The softphone is not the best software-wise. There are 2 versions of the softphone that I have used and they seem to be solid with a few clunky aspects to them. I feel like this will improve over time. The apps for iphone and android are excellent however. I would also like to see more support for desk phones, we were able to get older phones to work with the system by changing the firmware. Another feature we would like to see is support for H.323 conferencing systems. It's disappointing to not be able to add video conferencing room systems to video calls.
What problems is the product solving and how is that benefiting you?
Our company uses an ancient phone system, which has end of life hardware, and software mostly. While the 3cx does not cleanly integrate with our current system it can be used as a workaround for a lot of things. For example, the softphones that work with our old system require licenses, and with the software being end of life there is no way to support the system when it fails. The softphone with 3cx has a robust set of features and it does many more things without needing additional licensing. It's been a great replacement so far.
Recommendations to others considering the product:
I recommend this product if you have mobile staff and need to be in contact. The suite of software that comes with this product for the price point is outstanding. The product is very easy to implement and the support community is helpful and responsive to questions. The administration of this product is also very simple compared to older phone systems.
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Excellent VOIP phone system
What do you like best about the product?
3CX is simple to maintain. It took a bit to setup, but their support helped a lot. The system has a wide selection of compatible VOIP phones to choose from. We settled with Yealink, and the setup process is very simple.
What do you dislike about the product?
There are countless options to configure and setup and it was a little tough to find the right documentation. 3cx did not natively support out old Cisco phones, but was able to provide custom firmware that required several steps and forum post reading.
What problems is the product solving and how is that benefiting you?
We replaced out previous Cisco VOIP system to provide local extensions for our campus. We also tie in our emergency alert system. We were also looking into an emergency alter system for fire/weather/etc. We were able to find a system that implemented alongside 3cx to meet this need.
Recommendations to others considering the product:
If you are looking for a solid VOIP system, 3CX is for you. Once setup, implementation has been smooth, and their sales/support team has provided us with everything that we need.
Was just what we was looking for when bringing our VOIP service in-house
What do you like best about the product?
The software is quite intuitive to use. Straight from installing the server product you are up and running in little over 30 minutes. The integration between devices is great. i can have my deskphone and mobile device linked to my extension meaning i can pick up calls from anywhere in the world!
What do you dislike about the product?
The CSV import process is quite cumbersome. If this could be shortened it would be better for the person setting it up. If you could provide minimal data (Name, ext number, external numner and email) then set against a generic template that this process would then create password and pin itself rather than have to generate these yourself. When setting up over 150 extensions, I had to use a 3rd party tool to generate these for me.
What problems is the product solving and how is that benefiting you?
Our previous VOIP service was hosted by another company and if we wanted anything chanced we had to log the change with them to get this done. Now we manage this ourselves and can make a change in minutes when required. We were crying out for an IP attendant service and queue position announcements for years, which our previous service didn't deliver on. We now have these and our reception staff are much happier!
Recommendations to others considering the product:
I liked the product straight from install. Was easy to setup and get going. The product has 95% of the features we are looking for.
Good System - Great for what we need
What do you like best about the product?
It's easy to set up and configure.
Simple to modify and there are lots of ways that you can manage queues etc by using the Call flow designer app.
A lot of our colleagues have been working remotely lately and it's been great to be able to give them access to the soft client on their mobiles to be able to work remotely
Simple to modify and there are lots of ways that you can manage queues etc by using the Call flow designer app.
A lot of our colleagues have been working remotely lately and it's been great to be able to give them access to the soft client on their mobiles to be able to work remotely
What do you dislike about the product?
There have been some issues with updates in the past but we haven't had any more issues with updates for a while.
There are a couple of things that we know are changeable but it's not always straight forward how to change them, luckily with the forums and blogs there's lots of resource out there to help.
There are a couple of things that we know are changeable but it's not always straight forward how to change them, luckily with the forums and blogs there's lots of resource out there to help.
What problems is the product solving and how is that benefiting you?
We needed a good way to be able to manage our phone queues - this has been the biggest achievement from using 3CX - it's also much easier to manage than other software we have tried to use.
The API integrations on the call flow designer has allowed us to build our own API to tell whether or not a customer is classed as a priority customer to route the call properly.
The API integrations on the call flow designer has allowed us to build our own API to tell whether or not a customer is classed as a priority customer to route the call properly.
Recommendations to others considering the product:
First and foremost you need to find the right partner, I would strongly recommend to any looking to administer the product to look into the certifications they offer - the study material in here gives you a solid grounding to be able to set up and run easily.
Great, but every now in then I'll run into minor problems
What do you like best about the product?
The simple interface and how accessible it is across devices (computers, smartphones and so on).
What do you dislike about the product?
The app is buggy on iOS devices and calls sometimes cut out.
What problems is the product solving and how is that benefiting you?
Calls sometimes drop when using the iOs app, but the platform is easy to use and very accessible.
Recommendations to others considering the product:
Great way to stay connected across different devices and easy to use!
3CX
What do you like best about the product?
Being able to schedule Webmeetings through 3CX. The phone console is also very user-friendly and I am able to analyze call data.
What do you dislike about the product?
Cannot create a standing web meeting. We have to create a new meeting each week.
What problems is the product solving and how is that benefiting you?
Streamlined communication with off-sites teams. Holding weekly web meetings with different departments.
Use 3CX for cost-saving in telecommunications
What do you like best about the product?
I like how 3CX can call both landlines and mobiles. With just a laptop and headset, we have now removed the need for mobile phones and legacy phones.
What do you dislike about the product?
What I dislike is that 3CX can be spotty when calling. It's a function of both the need for a powerful laptop and a good internet connection.
What problems is the product solving and how is that benefiting you?
We're trying to transition to a telecommunications system that will account for our calls to both mobile and landlines. We're hoping this will cut our costs.
Recommendations to others considering the product:
Please do a trial run first to test the internet system if their computer system can handle it.
Integration
What do you like best about the product?
The integration with Microsoft products like dynamics and office 365. Click to call and everything runs perfect. Easy installation on cloud.
What do you dislike about the product?
I don't find the call center module like before distros (elastix)
What problems is the product solving and how is that benefiting you?
Works with dynamics crm and click to call 3cx works like charm.
3CX replaces your handsets and landlines
What do you like best about the product?
With 3CX our company has been able to achieve the following:
- Reduce clutter by getting rid of landlines and mobile phones. We make most of our calls now thru the laptop
- Cost savings are made by switching to this application. We are able to cut our landline and postpaid plans.
- Call transfers. Customers that call our company can now be redirected easily to other departments. We can also choose to put them on call waiting if needed. Previously, we were unable to do this.
- Reduce clutter by getting rid of landlines and mobile phones. We make most of our calls now thru the laptop
- Cost savings are made by switching to this application. We are able to cut our landline and postpaid plans.
- Call transfers. Customers that call our company can now be redirected easily to other departments. We can also choose to put them on call waiting if needed. Previously, we were unable to do this.
What do you dislike about the product?
What I dislike:
- Around 30% of the calls we make are blurry for some reason. The support team tells us it could be our internet plan or it could be our laptops as older versions of laptops do not run that well with the application.
- 3CX does not allow texts. This is important as we sometimes have to text customers a heads-up before giving them a call.
- Around 30% of the calls we make are blurry for some reason. The support team tells us it could be our internet plan or it could be our laptops as older versions of laptops do not run that well with the application.
- 3CX does not allow texts. This is important as we sometimes have to text customers a heads-up before giving them a call.
What problems is the product solving and how is that benefiting you?
3CX is a VOIP that has allowed us to consolidate our telecommunication tools.
Recommendations to others considering the product:
You should do a trial run before purchasing the software. This may have been our biggest mistake here because if we did do the trial run and observed the poor call quality, we have not continued with the service. 3CX is quite expensive.
3CX is a good option versus traditional telecommunications
What do you like best about the product?
Our company recently switched to 3CX from using legacy mobile phone and landlines. I like 3CX because 1) it is able to reduce the hardware in the office as everything is done through the laptop, 2) 3CX can do call recording which is essential in my line of work as we are prone to customer complaints and contests, and 3) 3CX can also be used on the mobile phone for people on the go.
What do you dislike about the product?
3CX can be heavy on computer resources. The older laptops in the office have a difficulty running the software.
What problems is the product solving and how is that benefiting you?
VOIP, call recording, call routing.
Recommendations to others considering the product:
Have your agent do a cost comparison versus traditional models.
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