3CX Phone System
3CXExternal reviews
516 reviews
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Simple and Cost-Effective VoIP Solution
What do you like best about the product?
I like 3CX for its simplicity, reliability, and ease of use, along with flexible management and strong call-handling features.
What do you dislike about the product?
> I dislike that some advanced features and customizations can be limited, and troubleshooting can sometimes be less intuitive compared to more mature or fully cloud-native phone systems.
What problems is the product solving and how is that benefiting you?
3CX solves the problem of managing complex and expensive phone systems by providing a simple, cost-effective, and centralized VoIP solution. It benefits me by making call handling, user management, and remote access easy while reducing telecom costs and administrative overhead.
Feature-Rich, Robust, and Hard to Beat
What do you like best about the product?
No product is more feature rich and robust as 3cx.
What do you dislike about the product?
Cost. Aside from that—which honestly isn’t too bad—I don’t see any real downsides, other than the occasional security flaw or incident.
What problems is the product solving and how is that benefiting you?
It helps us keep all our communications—whether by phone, text, or chat—in one platform, making communication more efficient and streamlining our business processes.
Always Connected, Effortless Setup, Powerful Communication
What do you like best about the product?
I can have my phone extension ready anytime, anywhere. It is easy to use, to setup, and I am reachable for customers and suppliers thanks to this powerful tool.
What do you dislike about the product?
Up to this point, 3CX has fulfilled the needs we have as a company.
What problems is the product solving and how is that benefiting you?
Our company is based in Florida, while our team works remotely from overseas. As remote employees, we didn't need to invest in physical phones or costly hardware. 3CX has proven to be an excellent PBX platform that works seamlessly for our needs.
Effortless Digital Calling, Always Connected
What do you like best about the product?
What I like most about 3CX is that it truly functions as a digital phone. It's very easy to use—once I open the app, I don't have to keep logging into web pages repeatedly. If I need to go somewhere, I can simply take my laptop with me and stay connected through 3CX, as long as I have a stable internet connection.
What do you dislike about the product?
What I find particularly frustrating is how difficult it is to edit existing contacts. In fact, it's often simpler to just delete them and create new ones instead.
What problems is the product solving and how is that benefiting you?
3CX provides me with the flexibility to work and communicate from anywhere, as long as I have an internet connection. I no longer have to worry about service signal, which is a significant benefit for me.
Practical and Intuitive, but Needs Aesthetic Improvements
What do you like best about the product?
I value the practicality of 3CX, which makes operations much more efficient and easy to manage. The platform's optimization is remarkable, with a lightweight app that doesn't consume many resources yet still offers comprehensive functionalities. Additionally, it is intuitive, which facilitates communication between departments within the company, integrating the different areas in a cohesive and efficient manner. I also appreciate how simple and quick the initial setup of 3CX was, allowing for a smooth transition without disrupting daily activities. The confidence in the product is so high that I would give it a score of 10 on a recommendation scale.
What do you dislike about the product?
I think that 3CX could improve in aesthetics. Currently, I miss more native aesthetic options to customize the app to my liking.
What problems is the product solving and how is that benefiting you?
I use 3CX to facilitate communication between departments in the company, providing convenience and a lightweight, intuitive application.
Boost Productivity and Customer Service Effortlessly with this PBX System: 3CX
What do you like best about the product?
I use 3CX across all the three current organizations that I work for. With 3CX, it is easy to manage customer inquiries to boost customer service which ensure customer retention in long-run. The mobile applications enables us (teams) to stay connected remotely in one workspace to boost productivity.
What do you dislike about the product?
Ever since Feb 2023 when I implemented 3CX, there has never been any daunting feature to customize nor a bug on any platform mainly iOS app which I often use.
What problems is the product solving and how is that benefiting you?
Centralizing business communications in one place is the leading benefit that I experience with 3CX.
Enhancing remote work is another great aspect of using 3CX that help improve performance across all business units.
Enhancing remote work is another great aspect of using 3CX that help improve performance across all business units.
Simple to Use, But Partner Ecosystem needs review
What do you like best about the product?
Simplicity. Very Robust but so flexible.
What do you dislike about the product?
Partnership. The Partnership Ecosystem is kind of so Rigid
What problems is the product solving and how is that benefiting you?
Solving problems of Customer Care Experience
3CX is easy to setup and very user friendly
What do you like best about the product?
As the administrator of our 3CX system, I find the implementation and configuration process to be very straightforward and easy to follow. Setting it up does not take much time, allowing you to get started quickly. I appreciate the availability of a cloud option, which eliminates the need for on-premise hardware. Physical handsets are also unnecessary, thanks to the mobile client and desktop software. Their customer support is excellent, with knowledgeable staff who resolve issues promptly. We rely on 3CX for all our communication needs. Integrating it into our existing network is simple and can be completed in under an hour. Users often take advantage of 3CX for more than just calls, using it for chats and meetings as well.
What do you dislike about the product?
I am frustrated by how often support is withdrawn for third-party requirements such as handsets and SIP Trunk providers. If you happen to use a third-party option that is not officially supported, you won't get any assistance with configuration or troubleshooting issues.
What problems is the product solving and how is that benefiting you?
3CX has certainly helped our business reduce call costs. By taking advantage of its unique features, we are able to use the internet for our daily calls. When it comes to making international calls, there are numerous supported third-party providers that offer affordable overseas calling plans, which can be easily integrated into 3CX.
“Great tool for managing client calls and CRM integration”
What do you like best about the product?
Its easy to use just one click you can dial and connect with the customer and you can find history of call logs.
What do you dislike about the product?
Sometimes some voice issues wil be there.
What problems is the product solving and how is that benefiting you?
3CX helps me manage client calls and follow-ups in one place. The CRM integration automatically tracks all interactions, saving time and helping me close deals faster. It’s been a great tool for improving my sales efficiency.
Flexible and Powerful Communication with 3CX
What do you like best about the product?
3Cx is easy to set up and works well on any device. It's reliable and good for remote work, and call quality is good. Featured like call recording and salesforce integration make my job easier.
What do you dislike about the product?
Setting up 3CX can be tricky for beginners, There are also occasional issues with network setup but once it's all working, it's reliable.
What problems is the product solving and how is that benefiting you?
3CX makes our tea's sales and support calls easy and smooth. It helps us handle lots of calls, route them quickly, record key conversations, and it's work better together. We can track leads easily through salesforce integration.
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