3CX Phone System
3CX | 3CX Phone System 20.0.1.731Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Best Communication Platform ever
What do you like best about the product?
User-friendly and very professional to use
What do you dislike about the product?
The license is a bit expensive, but after having a look at the features, you would forget about what you paid
What problems is the product solving and how is that benefiting you?
3CX helps me connect with any other office in my company in seconds
Recommendations to others considering the product:
If you are still looking around and trying to compare software, go for 3CX, it is the best
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Good PBX
What do you like best about the product?
Works good and saved us lots of money and is easy to use
What do you dislike about the product?
More responsive support would be nice to have.
What problems is the product solving and how is that benefiting you?
We have better phone system and can control it easier now
Best phone system I have used.
What do you like best about the product?
My favorite part is we have the ability to take calls on the go seamlessly. The quality of the calls do not change either when using our 3CX apps. Our clients wouldn't know if we are at our desk or on the move.
What do you dislike about the product?
I wish we could search on the web 3CX by phone number. There might be a way that I am unaware of, but when we search the number and hit enter, it dials the number.
What problems is the product solving and how is that benefiting you?
We are able to communicate with colleagues, clients and carriers remotely while working from home or on the go. It also allows us to have more control over the phone system, extensions, switchboard, voicemails etc.
Ease with 3CX
What do you like best about the product?
I can listen to call recordings accurately and with ease
What do you dislike about the product?
Sometimes numbers take a bit of time to show on the desktop extension if I have used the app to make a call.
What problems is the product solving and how is that benefiting you?
I am using 3CX to improve the quality of calls made by my colleagues and me. I have realized that 3CX helps us listen to our calls and use those records to improve the service offered to our customers.
Recommendations to others considering the product:
It would be nice if the calls done via the app would reflect on the web extension a bit faster than usual and vice versa
3CX Review
What do you like best about the product?
I like that is easy to use. The Ux & UI is minimalist, functional & effective. It is easy to navigate, and I find the application to be very responsive.
What do you dislike about the product?
I can not find a downside. It does what it is supposed to do.
What problems is the product solving and how is that benefiting you?
We eliminate land lines and expensive cell phone calls with this VoIP solution.
Great phone provider
What do you like best about the product?
3CX is a great voice over IP phone system that delivers Crisp calls through multiple platforms allowing users the ability to never miss a call
What do you dislike about the product?
The mobile app could be better to allow all calls to be forwarded while you're in between sites and the web portal to go for a GUi update
What problems is the product solving and how is that benefiting you?
The ability to answer customers phone calls in regards to our business from the office the web at home and out anywhere we can now work with customers
Efficient Phone System
What do you like best about the product?
We went from having ten branches with traditional phone service and monthly bills in the five to ten thousand range depending on usage, multiple different on-site phone systems, and this was all consolidated into one system, one much lower bill. It comes with an easy-to-manage user interface that even a novice can learn to operate.
What do you dislike about the product?
The only issue I have so far is no built-in digital fax option, which is a manageable hinderance. Most of my gripes are with the service providers, the hardware, or the unreasonable requirements of the users. The other issue is that setting this up so that it functions correctly does have a learning curve, I opted to have it set up by a professional and it was costly. Someone more familiar with systems like this may have no issues getting this setup in-house. There are various instructions and how-to videos that helped tremendously when I first started using this system.
What problems is the product solving and how is that benefiting you?
Dealing with ten different phone companies, manual or provider forwarding when disaster strikes, having ten separate bills, and having upkeep on hardware spread across the United States become rather frustrating. Any time a branch would love power, the manual phone forwarding would not work, I would then have to call the provider and sit on hold, and once they finally took my call the process could take anywhere from ten minutes to an hour depending on the carrier. This was all solved by changing to the 3CX system, every problem I listed can be dealt with in under a minute using the user interface. Calls can be transfered between branches with a few clicks of the mouse and as fast and as often as I like.
We went from a phone bill of about five to ten thousand each month down to fifteen hundred to twenty five hundred a month depending on usage, and I plan to change carriers to a flat service fee in the near future which should lower that cost further.
This system also gives us the option to have an auto attendant, which has been a big improvement to call routing.
Another nice feature that you don't have with a hardware system is the realtime call tracking and reports, being a digital system keeping tabs on calls and seeing the usage reports can be very helpful for a medium to large business.
We went from a phone bill of about five to ten thousand each month down to fifteen hundred to twenty five hundred a month depending on usage, and I plan to change carriers to a flat service fee in the near future which should lower that cost further.
This system also gives us the option to have an auto attendant, which has been a big improvement to call routing.
Another nice feature that you don't have with a hardware system is the realtime call tracking and reports, being a digital system keeping tabs on calls and seeing the usage reports can be very helpful for a medium to large business.
Recommendations to others considering the product:
Make sure this is the proper fit for you. Setting this up in-house can be done cheaply if you are willing to learn and do the work. If you are with a larger company, the setup can be a bit more cumbersome, and you might want to have a professional set it up as we did.
Also, choose your hardware wisely. We purchased the base model Fanvil X4, and I have gotten a lot of complaints from the users. I would recommend doing your research and buying a phone with more amenities. If there is any way for you to try the phones out ahead of time, it could save you a lot of headaches later.
Calculate your return on investment. For us, the service fees alone covered the price of the system within a year, and this may not be the case for every company.
Also, choose your hardware wisely. We purchased the base model Fanvil X4, and I have gotten a lot of complaints from the users. I would recommend doing your research and buying a phone with more amenities. If there is any way for you to try the phones out ahead of time, it could save you a lot of headaches later.
Calculate your return on investment. For us, the service fees alone covered the price of the system within a year, and this may not be the case for every company.
3cx review
What do you like best about the product?
It's an easy mode of communication and I can download the app on my phone for when I'm away and also use on desktop
What do you dislike about the product?
There are some permissions you cannot use that are really important unless you are the queue manager
What problems is the product solving and how is that benefiting you?
We're not solving problems per SE however it's a great tool for communication and we also get to listen to recorded calls and improve call quality
Ultimate international calling app with no bug
What do you like best about the product?
You can view your entire contact list in one go.
You can change Or keep your pic
You can use the dialer to make normal or routine calls too
You can change Or keep your pic
You can use the dialer to make normal or routine calls too
What do you dislike about the product?
There is nothing to dislike
But sometimes the voice comes out very low ..
But sometimes the voice comes out very low ..
What problems is the product solving and how is that benefiting you?
With the app, your business can generate good amount of leads if it needs to tap international market
Solid voip with conferencing and IM
What do you like best about the product?
It's pretty much an all-in-one package except email for communications.
What do you dislike about the product?
Supported hard phones can be a problem and relatively limited. But finding people are more and more accepting of a quality headset and desktop/laptop/phone integration.
What problems is the product solving and how is that benefiting you?
Integrated several communications methods and a much better experience as far as dual-use phones.
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