3CX Phone System
3CX | 3CX Phone System 20.0.1.731Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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3CX ROCKS
What do you like best about the product?
What I like the best about this company is the support team especially Chris, he rocks and always find a solution. On the sales team at 3CX Hazen is the guy you want to go to. He goes above and beyond to help you with anything you need.
What do you dislike about the product?
There is nothing I dislike about 3CX at all. Great company with amazing employees.
What problems is the product solving and how is that benefiting you?
The benefits is always knowing that there is someone there to help you.
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Love this AMI from 3CX
This AMI from 3CX works perfectly fine if you follow their instructions. My backup restored fine without issues. Please make sure you are restoring from the same version of 3CX.
I use it every day and it is the most helpful phone tool for businesses.
What do you like best about the product?
Everything is visable, and you can pin point
What do you dislike about the product?
at the moment not much, seems to be very useful
What problems is the product solving and how is that benefiting you?
checking phone status
how long the call is
how long the call is
3cx best dialer
What do you like best about the product?
3cx is secure and a great app for managing calls. Not complicated and it's easy to use or disposition calls. Also when it comes to going off queue is just a click of a button. Works for both inbound and outbound calls.
What do you dislike about the product?
At times it fails when integrating with other platforms. They should also improve on their video options which is not quite stable.
What problems is the product solving and how is that benefiting you?
Manning customers' calls and this has made it easier for my company to keep and update records on performance of their agents.
3cx outlines productivity in an awesome way by providing genuine data on the number of calls and talk time.
3cx outlines productivity in an awesome way by providing genuine data on the number of calls and talk time.
Recommendations to others considering the product:
Works best in customer care department. If you try 3xc, you won't regret any bit.
3CX - The best telephone system out there! Excellent VOIP functionalities.
What do you like best about the product?
Ease of use, user friendly, many options to choose from. Unlimited functionalities.
What do you dislike about the product?
Some features take time to be implemented, but overall, excellent support.
What problems is the product solving and how is that benefiting you?
Centralized console management. Excellent VOIP experience. User friendly mobile app and PC app.
Recommendations to others considering the product:
Excellent VOIP solution. User friendly administration console. Affortable prices.
Best tool on the market
What do you like best about the product?
The system is very intuitive, easy to configure and manage. The implementation is very smooth. We have a partner that supports us in all demands, with very efficient support. I consider it great cost benefit. A very important point is the amount of existing resources. 3CX takes security seriously, its system is very efficient in this regard. I followed the block list and closely and performed several tests, all of which were successful. The audio quality is amazing.
What do you dislike about the product?
It does not have general system data monitoring panels. The existing panels do not meet my demands. It would be better if you were a native, without the need for Grafana.
What problems is the product solving and how is that benefiting you?
My ambette had been in transition for a long time, from the analogue to the SIP, but I was facing difficulties. With 3CX I was able to speed up the process, due to its integrations. Another important point was cost reduction due to better monitoring through reports.
Recommendations to others considering the product:
Without a doubt the 3CX is the best tool on the market. It exceeds all the requirements in all requirements. Not to mention that it had an affordable cost.
3cx Changed our Telephony Experience
What do you like best about the product?
Management and Visibility across all extensions.
What do you dislike about the product?
When having two trunks and assign the same extension to both trunks editing an extension removes one extension from a trunk.
What problems is the product solving and how is that benefiting you?
We are users coming from Asterisks/Freepbx the move is one of the best yet.
The 3CX Value proposition
What do you like best about the product?
It’s Simplicity and dynamic growth over time
What do you dislike about the product?
It’s a closed system as compared to open source systems
What problems is the product solving and how is that benefiting you?
Contact Centre Solutions
Recommendations to others considering the product:
Simplicity is at the core
the best telephone switchboard on the market
What do you like best about the product?
la facilità d'uso e i servizi sono la parte più importante
What do you dislike about the product?
si potrebbe fare qualcosa per i costi annuali di licenza
What problems is the product solving and how is that benefiting you?
smartworking
3cx the ideal partner for softphone and teleworking
What do you like best about the product?
The capability to work anywhere and the ease of use software
What do you dislike about the product?
call log feature lags some fuctions: show missed que calls, show caller number afther transfer
What problems is the product solving and how is that benefiting you?
remote working solution and integration with 3th party software
Recommendations to others considering the product:
Very good solution technical and price wise. essay to use and to implement. very user friendly. It also has a nice design and works with both android and ios mobile devices. The web meeting is also included in the pro licence with 250 seats for the meeting. We also made an integration with or crm/ticketing system OTRS and now when we get an incoming call 3cx looks up the contact name from the OTRS database and when we click the crm icon a ticket is automatically created or show us the open tickets so we can add new information to them. This is a huge workflow optimization. In the past years we saw 3cx grow and adapting to the marked needs. And being Very pro reactive. So now with the Covid situation there teleworking solution is really grown out to the perfect solution.
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