Our use cases were varied. We had front-facing applications, message brokers, API gateways, legacy applications running on RPC, and platforms. We used New Relic for instrumentation, and we discovered different metrics using it.
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Almost great
What do you like best about the product?
It's an easy tool to get used when there are problems in prod. I love the shared links
What do you dislike about the product?
Sometimes the UI is confusing, reloading pages won't get you in the place you are.
What problems is the product solving and how is that benefiting you?
Monitoring
New Relic API Tool
What do you like best about the product?
pplication performance monitoring (APM): New Relic offers robust APM capabilities, allowing users to monitor the performance and health of their applications in real time. It provides insights into response times, errors, database queries, and other critical metrics, helping to identify bottlenecks and optimize application performance.
What do you dislike about the product?
Pricing and cost: Some users have raised concerns about the pricing structure of New Relic, particularly for larger organizations or projects
What problems is the product solving and how is that benefiting you?
Issue detection and resolution: New Relic proactively detects and alerts users about potential issues or anomalies in their applications. It helps identify errors, crashes, slow response times, and other issues that may impact the application's performance or user experience
New Relic - best infra monitoring tool out there
What do you like best about the product?
New relic has so many features from api metrics visualization to infra time series data, rpm visualizations , alerts for critical conditions , nrql to visualise data as we need and many more features. One more great feature is the current trend vs historical trend which is provided in apm transaction dashboard
What do you dislike about the product?
Since it handles a lot of data loading time is quite low and data beyond 1 month is not available as far as I know. Recently pricing was increased, and smaller companies share accounts to manage the costs. And its integration with spring boot doesn't provide an option to start our own transaction in AOP(aspect oriented programming - typically we wanted to write an annotation to track any method and log its time to new relic)
What problems is the product solving and how is that benefiting you?
Infra and application metrics visualisation are extremely important, and new-relic is providing good insights. In comparison to its open source alternatives like promethues coupled with grafana it provies more granular time series data, and nrql(New relic query language) very effective compared to any other query languages.
Set up monitoring in minutes
What do you like best about the product?
Easy to get started and tons of useful custom metrics to monitor the application/servers effectively
What do you dislike about the product?
the volume of data it ingests is sometimes on the higher side what I felt, that might increase the costs. I believe there should be ways to reduce the same
What problems is the product solving and how is that benefiting you?
Lots of custom metrics provided for server level monitoring helps to identify/troubleshoot the issues quickly. On the app monitoring side, it becomes easy to find the culprit with.
Good Experience
What do you like best about the product?
The dashboards that you can build are useful.
The integration with k8 is good.
Custom metrics and integration with Prometheus are useful.
The integration with k8 is good.
Custom metrics and integration with Prometheus are useful.
What do you dislike about the product?
The UI is a little complex. Sometimes is not clear there are a lot of things to see on the screen to interact.
The alert conditions are not clear on how it works.
The alert conditions are not clear on how it works.
What problems is the product solving and how is that benefiting you?
Sometimes how the alert works are not clear. I have to do a lot of manual test to understand how alerts works with custom metrics.
Standard application performance and user behaviour tracking tool for Developers
What do you like best about the product?
It's very easy to integrate New Relic into any application, simply put the method calls on various actions in the application, and boom you start receiving the data in the console.
What do you dislike about the product?
I've integrated this in React Native Hybrid mobile application and sometimes I faced upgrade issues with the library, and don't know if it impacts the application performance but so far I've not seen any issue in production while using it for Tracking the application analytics.
What problems is the product solving and how is that benefiting you?
This application helps us (Developers) to track the application error logs and helps us in improving the application performance and UI by tracking the various metrics related to API calls, User browsing behavior, etc.
Great monitoring tool
What do you like best about the product?
New things that I like about New Relic are fewer bugs and smoother UI
What do you dislike about the product?
New Relic's pricing is still a little high for small and medium-sized companies
What problems is the product solving and how is that benefiting you?
- helps in identifying problems in real time
- helps in monitoring all infrastructure
- saves time and resources
- helps in monitoring all infrastructure
- saves time and resources
Good observability tool
What do you like best about the product?
I love the flexibility that New Relic offers in infrastructure monitoring. Easy to use and intuitive UI as well.
What do you dislike about the product?
The documentation surely can be improved. I often times bump into some outdated documentation.
What problems is the product solving and how is that benefiting you?
Help us better manage and get insights into our infrastructures
Easy-to-use, simple look and feel
What is our primary use case?
How has it helped my organization?
New Relic is an APM tool, similar to Dynatrace or Datadog. It uses an agent to discover metrics based on browser, mobile, and custom matrices. We can also develop synthetic monitoring. It has helped us in exploring the metrics.
What is most valuable?
The best feature of New Relic is its simple look and feel, making it easier to use than other tools.
What needs improvement?
One thing New Relic needs to improve is the user data schema. It wanted us to move from version one to version two, but that was difficult because we wanted to do single sign-on, and it couldn't support our Ping Identity platform. That's something New Relic needs to work on.
Another issue I have with New Relic is its suite licenses. It has a two-tier system: the full-stack observability, which requires a suite license, and the free version, which doesn't offer any peer review capabilities. It needs to change because having a suite license for a user who can only view the post-stack, not even the curated view, is a big no-no. Dynatrace or SAP don't have this issue.
I should point out one more thing about New Relic. We use it with OpenShift, and one of the issues we faced was that New Relic required root access, which was a concern because no admin in the world would give any third-party vendor root access. However, they seem to have corrected this in the next version.
For how long have I used the solution?
I have been using New Relic for three years. We're using version 8.0.
What do I think about the stability of the solution?
It has its limitations, but it is a stable solution.
What do I think about the scalability of the solution?
It is a cloud-based solution, so the platforms automatically scale.
How are customer service and support?
We struggled with the support.
Which solution did I use previously and why did I switch?
We are currently using Dynatrace. We have moved away from New Relic because of its shortcomings – the user data schema. They had two versions, and we couldn't group different entities under version one. For example, our enterprise applications are numerous, including activation, OSS, BSS applications, and so forth.
What's my experience with pricing, setup cost, and licensing?
It is an expensive solution. The licensing scheme is based on users having to have full stack observability, and there is no free version for non-seat license users to access what they want to see. I believe it's an expensive tool. They were not like that a couple of years back. Their new licensing scheme is based on full-stack capabilities; many clients would not like it. I would rate the licensing model a four out of ten. It is a very poor licensing scheme.
What other advice do I have?
It works well, and it has a very good look and feel to it. However, it also has its limitations. So some clients may like it. That's why they will be willing to pay more for New Relic compared to any other API. It's fine.
Overall, I would rate the solution an eight out of ten.
Highly customizable and useful monitoring tool
What do you like best about the product?
It has robust integrations with other tools and platforms and can be combined with Azure and AWS to monitor all critical information end-to-end.
What do you dislike about the product?
Due to the many functions, knowledge is required for customization, and it is challenging to set important indicators and monitoring targets with the skills of engineers alone, so a wide range of expertise is needed if there is only one person in charge.
What problems is the product solving and how is that benefiting you?
By using it to monitor error performance in Our web application, you can quickly identify the cause of slow queries and check the error content on New Relic, which can be used for investigating the cause of errors and long-term performance tuning. I use it as a handy tool.
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