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Powerful Observability Tool That Boosts Reliability and Speeds Troubleshooting
What do you like best about the product?
What I like most about New Relic is how it brings everything I need into one place. Instead of jumping between separate tools for logs, metrics, traces, and performance data, New Relic gives me a single dashboard that shows the full picture.It’s clean, intuitive, and the visualisations are easy to understand
What do you dislike about the product?
While I really like New Relic, there are a few things that can be frustrating at times. First, it can get expensive, especially as you scale up and start monitoring more hosts, containers, or services. The pricing model isn’t always predictable, and sometimes small changes in usage can lead to higher bills than expected.
What problems is the product solving and how is that benefiting you?
it’s really hard to know where bottlenecks or errors are happening. New Relic solves this by giving a single pane of glass to monitor applications, servers, databases, and even user experience in real-time.Another problem it addresses is proactive monitoring.This has helped us improve reliability, reduce downtime, and ensure a smoother experience for our customers.
Excellent Monitoring and Alerting Tool for Applications
What do you like best about the product?
This tool assists in monitoring the application, allows for sharing alerts, and supports the creation of funnels.
What do you dislike about the product?
I was not able to make full use of the feature after installing the New Relic agent on my .NET-based Windows application.
What problems is the product solving and how is that benefiting you?
This tool assists in monitoring the application, allows for sharing alerts, and supports the creation of funnels.
Comprehensive Observability with Real-Time Insights
What do you like best about the product?
I like New Relic for the level of visibility it provides across the entire stack. It integrates application performance, logs, traces, and infrastructure metrics into one unified view, making it easy to understand how different components interact. The distributed tracing feature is particularly useful because it allows me to follow a request across multiple services, speeding up troubleshooting significantly. I also appreciate the alerting and dashboards, which are flexible and easy to customize, helping teams stay proactive instead of reactive.
What do you dislike about the product?
What could be improved in New Relic is the overall complexity of the platform—there’s a learning curve, especially when setting up custom dashboards, alerts, or distributed tracing for large microservice environments. Some features feel a bit scattered across different sections, which can make navigation less intuitive. In addition, the pricing can become high as data ingestion grows, so more flexible or predictable pricing models would make it easier to scale without constantly worrying about cost.
What problems is the product solving and how is that benefiting you?
I use New Relic to monitor application performance, track errors, and understand system behavior in real time. It helps me identify bottlenecks, resolve issues faster, and catch anomalies early. Dashboards and alerts keep our services stable and reliable.
Streamlined Log Management with Advanced Insights
What do you like best about the product?
I like New Relic's powerful, centralized visibility across logs and system performance in a single dashboard. The real-time search and filter capabilities make troubleshooting fast and efficient. I appreciate the reliable alerting and notification system, which helps catch issues proactively before they escalate. The intuitive UI and customizable dashboards provide detailed insights into application and infrastructure behavior. Overall, it simplifies monitoring, improves response time during incidents, and gives confidence in system stability.
What do you dislike about the product?
One of the main areas for improvement is cost, especially as log volume and data ingestion grow—it can become expensive at scale. Sometimes the query language and advanced configurations have a learning curve, which can slow down new users initially. We’ve also noticed that log ingestion latency can occasionally impact real-time debugging during peak loads. Additionally, while the UI is powerful, it can feel slightly overwhelming due to the number of features and options available.
What problems is the product solving and how is that benefiting you?
I use New Relic for centralizing logs from multiple servers, making real-time log analysis easy. It speeds up troubleshooting, reduces downtime, and improves system observability. It provides proactive alerts, enhances operational efficiency, and eliminates guesswork from debugging.
Improved incident detection has reduced response times and supports better customer agreements
What is our primary use case?
New Relic is primarily used for log monitoring, where queries on the logs provide insights and create log-based metrics for all alerting-related requirements. The focus is mainly on alerting and dashboards.
How has it helped my organization?
New Relic helped with the mean time to detection, the MTDD metric tracked for applications. For the platform, the detection capability enabled a reduction from around 20 to 30 minutes down to three minutes. This has been really helpful in terms of detecting issues as well as helping to triage and troubleshoot issues faster, creating a positive impact on the organization.
What is most valuable?
One of the best features that New Relic offers is the user interface, which is much easier to use compared to other products such as Datadog or Splunk. The team management and alert configuration process is also fairly straightforward. New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
One of the main UI features is the ability to see a particular frequency, such as an error or a high amount of logs at a particular timestamp, and easily filter that via the graph as well as the timestamps that can be configured. This is relatively easy to use compared to other products.
What needs improvement?
New Relic is priced on the higher side. Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic, which resulted in moving to open-source solutions such as Grafana and Loki. This pricing structure has been the main pain point experienced with New Relic.
For how long have I used the solution?
New Relic has been used for the past two years.
What was our ROI?
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
What other advice do I have?
Pricing is primarily an area of concern. The overall rating for New Relic is eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Comprehensive Observability and Real-Time Insights Made Easy
What do you like best about the product?
New Relic stands out for its comprehensive observability capabilities and intuitive user interface. The platform provides deep insights into application performance, infrastructure health, and user experience, all in one place. I particularly appreciate its real-time monitoring and alerting, which helps teams detect and resolve issues before they impact end users.
What do you dislike about the product?
While New Relic offers powerful observability features, there are a few areas that could be improved. The pricing model can become expensive for organizations with high data volumes or multiple users, as costs scale quickly with ingestion and retention. Additionally, data retention beyond the default period often incurs extra charges, which can be limiting for teams that need long-term historical analysis.
What problems is the product solving and how is that benefiting you?
New Relic helps solve the challenge of end-to-end visibility across complex application environments. In modern distributed systems, it’s easy for performance issues to go unnoticed until they impact users. New Relic addresses this by providing real-time monitoring, distributed tracing, and detailed error analytics, which allow us to quickly identify bottlenecks and resolve issues before they escalate.
Comprehensive Dashboards and APM Telemetry Elevate Performance Monitoring
What do you like best about the product?
Dashboards, APM telemetry and in depth analysis of services and performance. Alerts are set up and triggering is also another good thing.
What do you dislike about the product?
Sometimes false alerts are triggered causing chaos.
What problems is the product solving and how is that benefiting you?
New Relic helps me spot performance issues quickly and understand what’s slowing things down. The benefit is smoother apps, less downtime, and more confidence that users get a reliable experience. New Relic takes the guesswork out of tracking performance by showing exactly where issues start. It helps reduce downtime, speeds up troubleshooting, and keeps customers happy with smoother experiences.
Intuitive UI and Effortless Navigation
What do you like best about the product?
Easy to understand UI. Navigation in portal is easy
What do you dislike about the product?
Difficulty in integrating for Windows IIS Services
What problems is the product solving and how is that benefiting you?
New RElic is helping check Critical application Server Utilization and take action basis suggestions. It helps to setup alerts basis threshold decide. Helping us take necessary action. We have integrated this in PWA as well to check page load time and other performance metrics
Reliable Monitoring and Insights for Modern Applications
What do you like best about the product?
New Relic stands out for its ease of use and intuitive dashboards, which make monitoring and troubleshooting straightforward even for complex applications. The ease of implementation is impressive—integrating it into our tech stack was smooth, with clear documentation and quick setup. I also appreciate the wide range of features, from real-time performance monitoring to log management and distributed tracing, all in one platform.
The ease of integration with popular frameworks and cloud services saves a lot of time, and the customer support is responsive and knowledgeable whenever we need assistance. We use New Relic daily for application health checks, performance optimization, and alerting, and it has become an essential part of our workflow.
The ease of integration with popular frameworks and cloud services saves a lot of time, and the customer support is responsive and knowledgeable whenever we need assistance. We use New Relic daily for application health checks, performance optimization, and alerting, and it has become an essential part of our workflow.
What do you dislike about the product?
The pricing model can be a bit complex, especially when scaling across multiple environments. Also, the UI, while feature-rich, can feel overwhelming for new users because of the sheer number of options and data points available. Some advanced features require additional configuration, which can take time.
What problems is the product solving and how is that benefiting you?
New Relic helps us monitor application health, track performance metrics, and analyze logs in one place. This has significantly reduced our mean time to detect (MTTD) and resolve (MTTR) issues. By having visibility into errors and slow transactions, we can optimize code and infrastructure, leading to better user experience and reduced downtime. It also supports proactive monitoring, which means fewer surprises in production.
Full-Stack Visibility That Supercharges Debugging
What do you like best about the product?
Full-stack visibility is top-notch. It makes debugging complex issues much faster.
What do you dislike about the product?
The pricing structure is complex and gets expensive very quickly as you scale
What problems is the product solving and how is that benefiting you?
Solves blind spots in production. Helps us identify root causes faster, saving dev time.
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