I use the solution in my company for predominantly API response time. It is used to measure API response time.
External reviews
551 reviews
from
and
External reviews are not included in the AWS star rating for the product.
i have used the tool on our own infra. i find it is good
What do you like best about the product?
Its flexible to use and integrate . No question about this. its easy to use
What do you dislike about the product?
faced some small issues when creating workflows
What problems is the product solving and how is that benefiting you?
I have used this platform as risk and vulneribilty assesment , multiple ways it helped me for our official web application.
Offers a good interface that helps users quickly find bottlenecks in the area of performance
What is our primary use case?
What needs improvement?
New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy. The irony stems from the fact that a tool used for performance measurement itself has so many performance issues. I think it has also become too crowded with too many features. I have been using New Relic for ten years, and over a period of time, it has added a lot of new tools and new profiles, which are great, but now the tool has become too crowded. Around 80 percent of the time, I use the tool only for basic use cases, which were all there even ten years ago. The tool has definitely improved the interface, which is good, but apart from the basic features that I need, there are all these features in the tool that crowd the tool's entire user interface, which becomes complex. I like Sentry because its main interface for error reporting and handling has always been very clean and focused while not being crowded with too many things, but I don't know about the solution's future. With New Relic, the tool seems crowded when it comes to its interface, which has too many features.
For how long have I used the solution?
I have been using New Relic for ten years. I use the solution as an end customer.
What do I think about the scalability of the solution?
It is a scalable solution. The product operates as a third-party or SaaS tool, so I believe that it has intra-scalability options.
How are customer service and support?
The technical support for the solution is very good. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
My company has been using Sentry for error reporting, alerting, and monitoring.
How was the initial setup?
The product's initial setup phase was very easy.
One person can manage the product's deployment phase. Once the product is installed, it doesn't require much maintenance.
The solution is deployed on a cloud-based infrastructure.
The solution can be deployed in less than a day.
What's my experience with pricing, setup cost, and licensing?
I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive. I don't remember the product's exact price, but I know my company pays around 500 USD a month for two or three products.
What other advice do I have?
For monitoring purposes, I would say that the product has a good interface for quickly finding performance bottlenecks.
The tool gives a detailed audit of every piece of code, like how much percentage of time it takes, making it very easy for me to first locate the APIs that offer the poorest performance and then go deep dive into those APIs to see which part of the code base of that API is causing performance bottlenecks. Instrumentation becomes quite straightforward and easy with the tool's features.
I don't use the alerting system in New Relic.
My company uses New Relic only when we want to instrument APIs and for performance improvements, but we don't use it for error handling and error reporting since we prefer Sentry for such areas.
I rate the tool an eight out of ten.
Decoding Digital EndUser Experience
What do you like best about the product?
Integration Capabilities
Cloud Native Support
End-User Experience
Business Metrics
Cloud Native Support
End-User Experience
Business Metrics
What do you dislike about the product?
Legacy OperatingSystem Support for Agent Installation
What problems is the product solving and how is that benefiting you?
Integrated Monitoring
One Shop Platform
Measurable Action Insights
One Shop Platform
Measurable Action Insights
Great to consolidate observability and monitoring
What do you like best about the product?
New Relic helped me consolidate and correlate my monitoring data. Thanks to its vast feature offering I could put all of my data in logs in a single place and leverage different features to draw a full picture.
What do you dislike about the product?
Lack of hard spending cap - currently there's only alerting on spending which is quite risky especially for early stage products.
What problems is the product solving and how is that benefiting you?
I no longer have to maintain 5 different solutions to provide observability capabilities to my applications
New Relic Great Tool for Observability
What do you like best about the product?
All of its features can be made use of with just ingesting the data with easy integration
What do you dislike about the product?
Need improvement in proactive monitoring (Synthetics) and Bot detection algorithms
What problems is the product solving and how is that benefiting you?
Alerting, Production Issue Triage support, Traffic and Order Trends, Device and OS wise traffic split
Perfect product for your code insights and monitoring.
What do you like best about the product?
Distributed tracing feature has helped us solve a lot of issues.
What do you dislike about the product?
The product may be a little costly for small companies.
What problems is the product solving and how is that benefiting you?
Our customer support team uses new relic to solve tickets quickly. It is also used by our product team to check the SLAs.
Amazing Product, Complicated to Manage, and Expensive
What do you like best about the product?
Amazing view of all your infrastrucutre through distributed tracing and custom ids.
What do you dislike about the product?
Cost: The tool itself is very expensive per user, it will happily ingest all the data but restrict access to that amazing data if you don't pay up.
Setup: Each connection is unique, the guided installs work mostly, but do not explain how to hook this into 12 factor apps.
Setup: Each connection is unique, the guided installs work mostly, but do not explain how to hook this into 12 factor apps.
What problems is the product solving and how is that benefiting you?
How do we make sure prod keeps working.
New Relic
What do you like best about the product?
I really like services provided by New Relic like APM,Alerts and AI,Dahboards.
What do you dislike about the product?
documentation is not up to date and it is costly.
What problems is the product solving and how is that benefiting you?
With thw help of New Relic I am able to monitor my app and infrastructure with the help of it I am able to know where my going wrong .
Best antivirus software for system
What do you like best about the product?
K2 is the best antivirus software for the security as well as threat detection product.
What do you dislike about the product?
Nothing to ignore in this platform all features are good and perfect.
What problems is the product solving and how is that benefiting you?
I'm using this platform for firewall and some security purpose like web application firewall.
Treat Protction - K2 Security Platform
What do you like best about the product?
I really like the new AI-powered features in New Relic, especially the Grok AI assistant for asking natural language questions and the smarter alerting system that reduces false positives. The unified telemetry view is also a big plus — it brings logs, metrics, and traces together in one place for faster issue resolution.
What do you dislike about the product?
While New Relic is powerful, it can improve in a few areas — dashboard customization can feel limited at times, especially compared to tools like Grafana. Also, the UI can be overwhelming for new users, and the pricing model may become expensive as data volume grows. More flexible pricing and a smoother onboarding experience would be great improvements.
What problems is the product solving and how is that benefiting you?
It protects from Cyber Security it helps very much in my routine
showing 51 - 60