It is used to monitor applications, error logs, and Azure Kubernetes. We have used this as a self-hosted service in Kubernetes. We are not using it as an agent-based service. We self-hosted this New Relic on Kubernetes and maintained it as a service.
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Monitor applications, error logs, and Azure Kubernetes
What is our primary use case?
What is most valuable?
It can be integrated with PagerDuty and ServiceNow, which can auto-generate alerts and incidents and assign them to the concerned team. The dashboards can also be customized. We can also check the trends over the past year or so.
What needs improvement?
It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue.
It could be bit better. We are looking at sorting the error loss by date, keyword, or something similar and grouping the logs with some keywords, like error.
For how long have I used the solution?
I have been using New Relic for two years.
What do I think about the stability of the solution?
I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the scalability an eight out of ten.
How are customer service and support?
I haven't got any issues, so I should get support from a New Relic technical team. We hosted this on our own, and even though this is a self-hosted service, we are managing it.
How was the initial setup?
The initial setup is simple. We are using the Relic Chart deployment on Kubernetes, but it can be done in an hour and should not take longer.
What's my experience with pricing, setup cost, and licensing?
We just got a license for self-hosting and have set it up to do this.
What other advice do I have?
Some add-ons have been integrated. You can integrate with New Relic to get deeper insights into the logs.
I have worked on two monitoring tools: New Relic and OpeRant. In addition, I used Azure Monitor. It's completely different, monitoring only the infrastructure, not the applications. We need to know application insights about querying and everything, but it's more user-friendly.
Overall, I rate an eight out of ten.
Extremely powerful, supported with well maintained documentation
What do you like best about the product?
NRQL, New Relic's customer query language, forms a fundamental layer of the platform that sets it above the competitors from our perspective. The competition try to state that NRQL has a steep learning curve that makes usage harder, however there are many ways that New Relic overcome that: strong documentation, samples throughout the platform, and even AI that can generate NRQL queries for you.
The agents are trivial to install and set up, with the documentation being well maintained. New Relic have a strong commitment to Open Telemetry, helping customers avoid vendor lock-in.
The agents are trivial to install and set up, with the documentation being well maintained. New Relic have a strong commitment to Open Telemetry, helping customers avoid vendor lock-in.
What do you dislike about the product?
There are attempts in New Relic to use AI-like tools to understand the root cause of incidents in complex interconnected systems, but frankly we've never found this to be effective, so while it can highlight all the various issues occurring it does not seem able to pin point which issues are the cause and which are the symptoms. We've had to build up custom dashboards and tooling to fill this gap.
New Relic's price model allows free users to access custom dashboards for free, but puts a paywall around showing the same data in New Relic's own views. This pushes cost-sensitive customers to duplicate New Relic views in dashboards, which makes an overhead and reduces usability.
New Relic's price model allows free users to access custom dashboards for free, but puts a paywall around showing the same data in New Relic's own views. This pushes cost-sensitive customers to duplicate New Relic views in dashboards, which makes an overhead and reduces usability.
What problems is the product solving and how is that benefiting you?
New Relic gives us the "single pane of glass" to understand all out platforms, across multiple data centres in the cloud and on-premise. The collation of data into one platform significantly reduces MTTR by helping us broaden everyone's awareness of their neighbour systems and opening up prior black boxes.
I use this to check dashboards of our streaming players performances at Dazn
What do you like best about the product?
I like the creation of different dashboards for the different use cases that Dazn has. I like how easy is to create queries, and how I can integrate the queries property into our codebase. I also like how I can create different dashboards for the different features I want to monitor so everything can be organised by topic and by team.
What do you dislike about the product?
I think the graphs could be better more informative and more up to date with industry standards, they lack details and the design I think is outdated.
What problems is the product solving and how is that benefiting you?
We can see how well our Video Player performs in the different countries, new relic is very useful when filtering by custom properties, but also by country, cdn, asset id, etc.
We combine this along side Conviva reporting, and this double observability gives us the best wider view of our application.
We combine this along side Conviva reporting, and this double observability gives us the best wider view of our application.
Offers good ability to execute queries and analyze data
What is our primary use case?
I use the solution in my company to monitor the applications' performance and do some stress tests on the application. In our company, we use the tool to monitor the core application inside the data center. In some cases, New Relic is used to monitor users' access to the applications.
What is most valuable?
The most valuable feature of the solution is its ability to execute queries and analyze the data. For all the data, the tool has a specific function with which you can spot and mix the data or correlate the data wherever you want. It is easy to simulate and execute queries, and the availability of the data is very nice. The tool gives you a basic way to manage the data.
What needs improvement?
The product's initial setup phase is not straightforward to manage if you have no experience with installations, making it an area that can be improved.
For how long have I used the solution?
I have been using New Relic for a year. My company is in partnership with New Relic.
How are customer service and support?
I think the support of the tool is a good option. I think the support of the tool. I rate the tool's support an eight and a half out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have experience with Catchpoint. With New Relic, you monitor the application from within. You monitor all the communication calls between the application and all the systems that the application needs to use, such as databases or servers. With Catchpoint, you can monitor user experience and how it interacts with the application, so we are monitoring from the outside, which is from the user to the application.
How was the initial setup?
For the product's initial setup phase, you need to have a background of doing installations. It is not a straightforward process, as you need to have more skills to do the tool's setup. The tool's setup phase is a little bit more complex but with the correct knowledge, it can still be very easy. You have to have some prior knowledge in installation to start with the tool's setup phase.
For the product's deployment phase, you need around 20 people because you need the people who do the installation and connections, along with the owner of the platform or the database, for which there is a need to create some access using New Relic. You have to do some configurations or partitions to install the agent. You need to have an expert on New Relic, as well as the user or the administrator of the infrastructure where the tool will be installed, so customizations can be done if needed.
The time required to deploy the solution depends on the amount of installations required and the architecture where the solution will be used. One agent can be deployed in maybe 30 minutes. Depending on whether you have everything in place and people know what they are doing, it may take 30 minutes to deploy the tool.
What was our ROI?
The tool can not be related to productivity. The product helps the development team that develops and makes changes in the applications. The tool helps a lot and provides a lot of information to the development teams so they do not have to do simulations. With all the information that New Relic provides, the development teams can just make decisions about the changes within the applications during the development. The tool offers information about the business process. With the tool, you can have all the information related to all the purchases from the marketplace and understand why the purchases were okay or why not, why the people that are logging in are not making any purchases, along with all the information related to the business process that are very helpful for the business.
What's my experience with pricing, setup cost, and licensing?
The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool.
What other advice do I have?
I don't know how the alerting mechanism in New Relic has improved our company's response time. I am more into the demo part, so I am not a user of the tool.
I rate the tool a nine out of ten.
Newrelic Boosts Speed and Reliability for TruckX
What do you like best about the product?
At www.TruckX.com, I’m an Engineering Lead, and we use Newrelic for real-time analytics and custom dashboards that help us see how our fleet management systems work.
What do you dislike about the product?
Their plans can be quite expensive depending on the project scope.
What problems is the product solving and how is that benefiting you?
Newrelic enables TruckX to tune up the speed and reliability of our software. It helps us make our ELD Compliance and Fleet Management services more reliable and pleasing to the customer, helping manifest the brand as the Best ELD provider on the market.
K2 Security Assessment
What do you like best about the product?
Loaded with features and supports customization.
What do you dislike about the product?
A slightly more user-friendly interface would be handy.
What problems is the product solving and how is that benefiting you?
Web Application Firewall and security
Easy to track issues
What do you like best about the product?
The ability to track issues and relate them to all pieces of my estate plus deployments
What do you dislike about the product?
It takes a while to get used to the navigation of the site.
What problems is the product solving and how is that benefiting you?
Tracking behind the scenes error to front end/user errors.
Easy to integrate with AWS
What do you like best about the product?
Easy to integrate with AWS, as well as javascript and PHP apps. Provides lots of detailed information about the operation of apps and cloud services.
What do you dislike about the product?
By default ships a lot of data. Initially difficult to separate the signal from the noise. They have a good online university and support program to help reduce the scope of telemetery.
What problems is the product solving and how is that benefiting you?
Surfacing anomaly alerts in application operations, and providing distributed tracing across microservices architectures.
Great tool for diving into DevOps metrics and logs
What do you like best about the product?
Easy access to your huge amount of operational data.
What do you dislike about the product?
Expensive tool that takes some time configuring. License overview a bit difficult to understand.
What problems is the product solving and how is that benefiting you?
We need to observe all components we run in the cloud and always be able to dig into very specific issues. New alRelic is a great tool in that regard.
K2 Security Plateform Assessment
What do you like best about the product?
I like K2 Security plateform because of its easy to use feature and customization support it lends.
What do you dislike about the product?
Overall its amazing so nothing much to dislike here.
What problems is the product solving and how is that benefiting you?
K2 offers signature-less runtime web application, minimum false alerts and application workload protection.
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