Regarding use cases, we use it for app support. So basically, we use the APM module, and we also use it for monitoring.
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A stable and scalable APM tool that needs to improve its documentation and logging capabilities
What is our primary use case?
How has it helped my organization?
It has helped my organization to dive deeper into the application using the APM module is very helpful. So when we're looking for problems of why an app is behaving incorrectly, we can dive deep into it using the APM module.
What is most valuable?
I would have to say the APM module is its most valuable feature.
What needs improvement?
Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes.
Logging right now is something I want to improve. So, every log that you have has to have an issue. So logging needs to be probably set right.
I would like to see more logging capabilities in the solution. If they can accept logs, they just can't report. So, I guess reporting on logging is something I want to see in the future.
For how long have I used the solution?
I have been using New Relic for ten years. Also, I am using the solution's latest version.
What do I think about the stability of the solution?
The stability of the product is high.
What do I think about the scalability of the solution?
It is a very scalable product.
How are customer service and support?
I rate the support a four out of ten. One of my biggest frustrations was related to its support.
How would you rate customer service and support?
Neutral
How was the initial setup?
New Relic is deployed on the cloud. The ease or complexity of deploying the solution depends on the piece that you're deploying. The app pieces are pretty standard when the infrastructure is more complex.
What was our ROI?
I have not experienced any return on investment using the solution.
What's my experience with pricing, setup cost, and licensing?
I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year.
What other advice do I have?
To those planning to use the solution, I would say to do as much setup as you can upfront with the technical support reps that helped set things up because trying to set it up later is more difficult.
I rate the support a six out of ten.
The Serverless AWS has helped us with our monitoring. However, we would like a more sophisticated filtering for the Serverless AWS pieces.
We are monitoring our server database to see if there are any anomalies or problems with the servers and databases.
How has it helped my organization?
Since we migrated from on-premise solution to the cloud (AWS), we have migrated somethings into Lambda API Gateway and DynamoDB. We have also done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part.
What is most valuable?
* The alerting system
* The integration of API Gateway with Lamda and Serverless AWS.
What needs improvement?
We are sharing different AWS accounts, and if a Lambda has with the same name but a different AWS account, it is a little hard to understand whether AWS or Lamda belongs to that account. Also, we have multiple accounts on the drop down to filter by Lambda, but we see two Lambda with the same name, then we don't know which one to choose. So, it needs to improve its filtering.
We would like a more sophisticated filtering for the Serverless AWS pieces.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
We have not had an issue with stability, so we are happy with it.
For all the features that they have and for the amount of data that we feed them, it handles the stress well.
What do I think about the scalability of the solution?
We run 20 web servers, 500 Lambdas, and 50 DynamoDB tables. We also have an enterprise SQL Server with different instances along with MySQL databases and mobile applications.
How is customer service and technical support?
I would rate the technical support an eight out of ten.
Which solutions did we use previously?
We were previously using Datadog. At the time of the switch, both companies were closely related product-wise, and some of our company was already using New Relic. We also chose it because the monitoring tool and alerting system fit our needs.
How was the initial setup?
The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts. There is also some room for improvement on the integration with Serverless AWS.
What's my experience with pricing, setup cost, and licensing?
Because of budget, we are not using the mobile app part of this tool.
What other advice do I have?
New Relic has been in the business for a while. It offers a wide selection to attach a monitoring mobile app, server, and cloud. If you want to go with just one product, it fits all your needs.
It has helped us maintain a much higher uptime than we had previously
We use it for server monitoring and strictly for our EC2 instances.
How has it helped my organization?
It has helped us maintain a much higher uptime than we had previously.
It fulfills the need that we had for the product.
What is most valuable?
Server uptime is its most valuable feature.
What needs improvement?
We have had issues with our agents going offline.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The stability has been fine.
What do I think about the scalability of the solution?
Our environment has 25 servers.
How is customer service and technical support?
The help from the technical support has always been good.
How was the initial setup?
We have to install an agent on each of our instances.
Which other solutions did I evaluate?
New Relic was the main product that we looked at.
What other advice do I have?
If you are looking for this specific type of application to keep a record of your inventory, then it does exactly what it is supposed to do.
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