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We have been able to proactively identify failures before they happen
It monitors all of our services that are running. It also monitors our infrastructure. Therefore, we use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations.
How has it helped my organization?
We have been able to proactively identify failures before they happen. As an example of something in the last week, we had an instance where a volume was filling up on one of our VMs, so we set up a basic alert that if it got to a certain point, it would send me an email. This way, my support team or I could take some action on it and execute a run look. This has prevented failures from occurring in our production environment.
What is most valuable?
The alerts that it provides is one of the most common things that we use. As an example, when a service isn't performing how we anticipated it, either I receive an email or my support team receives an email, then we can take action on it.
What needs improvement?
It is complicated, especially in how you interpret the data that it provides. For someone who works in it every day, I can figure out what I want. For the general, every day developer who uses it once a month, there is large learning curve to figure out exactly the information that they want from it. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful.
Sometimes, it is difficult to work through and figure out. Some things are difficult to work through which is why I haven't done them yet, because it will take me six hours to figure out how to set them up, e.g., the dashboard. How I want it to look and how the developers might want to interpret that data, but I don't have six hours to go figure this out, and it takes a long time to do this stuff.
They have this alerting capability where I can set up an alert policy, then within that alert policy, I can set up as many alerts as I want. I can set up one or I can set up a 1000. I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy. Right now, I have to go through them manually and deactivate each one that I don't want to use.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
I have never seen it be down or unavailable. So, the stability is good.
What do I think about the scalability of the solution?
I've never had an issue with scalability. They have been able to scale and handle everything that we've sent them.
How is customer service and technical support?
I have used their online support. I don't think I've ever had a phone call from anyone, but I've definitely exchanged some emails with their online support forums, which has worked out well.
Which solutions did we use previously?
We used to use AppDynamics, which is one of their big competitors. I don't exactly know why the switch. We were told to go to New Relic. I think a lot of it had to do with the cost. Possibly, they found New Relic to be a cheaper alternative to AppDynamics.
How was the initial setup?
The configuration and installation were good. New Relic has some very good documentation. Everything in their API is some of the best that I have seen. It wasn't without issues because it's a piece of technology, and we had to figure out how to use it, but everything has worked well.
The issues were working through the documentation and figuring out exactly how to implement on some of the technology.
What about the implementation team?
I did all the configuration, so there is a portion where we install an agent on our infrastructure and on our web services that run. I did all of that configuration. They gave me the account ID and the license to go with it, and I configured that in some of their config files, then I knew exactly where to send the logs to, etc.
What's my experience with pricing, setup cost, and licensing?
Corporate handled the licensing and the purchasing of it, then they gave me a license key. However they configured it is how we use it.
What other advice do I have?
If you are looking to evaluate New Relic, compared it to other products, it is very powerful in terms of what it can do. However, it is a complicated to interpret some of the data which is provided with it. There is a trade off if you want to implement this product versus implementing something that is simpler and out-of-the-box, but not obtaining as much depth in what you can learn.
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It has been helpful for our developers when they are tracking down issues
We use it for application performance monitoring. It helps us to track down the bottlenecks in the application, whether it is in the database or the front-end. It is helpful for our developers when they are tracking down issues.
How has it helped my organization?
We are concerned about our application's print and load times. It should be faster for the end user's experience. New Relic has helped us in terms of the optimizing our print and loading times.
It has solved many of our performance issues.
What is most valuable?
The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
The stability is good. We haven't had any issues with New Relic. We load test for about 10,000 users accessing the application for every five minutes. This is our use case, and New Relic was used to monitor how the application is performing.
We use SaaS, so we don't really manage New Relic in any of the boxes.
What do I think about the scalability of the solution?
The scalability is good, because it is already running on AWS.
How is customer service and technical support?
We have not used technical support.
How was the initial setup?
The integration and configuration of this product in our AWS environment was very easy.
We have plans to integrate with other products going forward.
What was our ROI?
It has saved on our developers' time when digging into performance issues.
What's my experience with pricing, setup cost, and licensing?
The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good.
Purchasing from the AWS Marketplace is very straightforward. When you buy it from AWS Marketplace, you can go with both options: URL SSL license and On Demand. So, when you are building, it is part of AWS, and this is convenient for end users.
We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us.
The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers.
Which other solutions did I evaluate?
We evaluated a couple of other vendors: AppDynamics and Datadog. They were quite a few other players as well, but we are happy with New Relic because it is simple to use and the developers can use it in their development.
What other advice do I have?
Evaluate it, because it supports almost all the popular run times. Most of the popular languages support this, like Java. So, it makes it adaptable and easy to use.
It gives us the visibility that we need in monitoring
We use it for monitoring the CPU, memory, services, email rates, etc.
How has it helped my organization?
We monitor the Internet daily, or every few days. Then, every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause.
What is most valuable?
* The APM
* Monitoring
* The capabilities which allow you to easily see whatever you are looking for.
What needs improvement?
* I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues.
* I would like more deep dive monitoring into services and being able to install it on some apps.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It is stable. We don't have any issues.
What do I think about the scalability of the solution?
The scalability is good. We have a few thousand servers, and it is up and down based on the traffic and need. We have New Relic on all of our servers.
How is customer service and technical support?
We don't use the technical support.
How was the initial setup?
The integration and configuration of this product in our AWS environment was quite easy.
We have it integrated mostly with our physical servers.
What was our ROI?
The product saves time and money.
What's my experience with pricing, setup cost, and licensing?
Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace.
The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing.
Which other solutions did I evaluate?
In addition to New Relic, we evaluated Monitis and Dynatrace. We chose New Relic because it was cheaper for us as a startup, and it is also faster and more user-friendly.
What other advice do I have?
Go with it. It is a good product. It gives us the visibility that we need in monitoring.
Our operations center can go back and look at trending and history of the applications. They have alerts set up which trigger off of it.
* Infrastructure management
* Application management
How has it helped my organization?
We have an operations center which uses it quite extensively to manage production. They can go back and look at trending and history of the applications. They have alerts set up which trigger off of it.
I go in afterwards and help do the root cause analysis and troubleshooting.
What is most valuable?
It is a software solution as a service, so I don't have to manage it on-premise.
What needs improvement?
I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics. I have not seen the ability for it to do this and having some way to do this would be awesome.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The stability is fine.
What do I think about the scalability of the solution?
It seems scalable enough. We are always hitting the limit of the number of agents that we have, then we buy more and it works.
How is customer service and technical support?
I have not used technical support.
Which other solutions did I evaluate?
New Relic SaaS seems to do some things much better than SolarWinds, which we have on-premise.
What other advice do I have?
It monitors all our systems and is reliable
We use it for application and infrastructure monitoring. It covers all of our systems, including our main eCommerce system.
How has it helped my organization?
As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things.
What is most valuable?
It's reliable, and the APM is the best of the market today.
What needs improvement?
I would like if it could have predictive analysis. Today, we only have the option to configure thresholds.
In addition, it would be nice to have centralized log management, like Datadog does. As New Relic already has all of the application information and traces, it could compare them with application logs and do better analysis.
Thus, it could be cheaper, have predictive analysis and log management.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It supports our Black Friday week, when our requests increase about 500 percent. It's very stable.
What do I think about the scalability of the solution?
We never had any issue with scalability. It is perfect. It currently monitors about 150 EC2 instances and several AWS services.
How was the initial setup?
For the integration and configuration of New Relic in our AWS environment, we need to install an agent on all the EC2 instances to get the APM working. Also, it has an IAM user on the AWS Management Console, allowing for AWS metrics and for it to monitor other services.
What's my experience with pricing, setup cost, and licensing?
We renewed our contract directly with New Relic since our systems were hosted on on-premise data centers.
The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools.
What other advice do I have?
The infrastructure of New Relic is very stable, and it works well
I use the product for monitoring many types of metrics, e.g., availability and comparing numbers in relation to products. I evaluate the response time of servers and the product to determine the health of the servers.
How has it helped my organization?
Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user.
What is most valuable?
Time of response for back-end and front-end (user) requests.
What needs improvement?
There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
The infrastructure of New Relic is very stable, and it works well.
How was the initial setup?
We are using AWS Cloud, and I integrated New Relic with our software, was very simple. It is easy to use the New Relic product, and it is not a hard connection between AWS Cloud and it.
What was our ROI?
The return of investment is very good.
What's my experience with pricing, setup cost, and licensing?
New Relic browsers are very expensive.
I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version.
Which other solutions did I evaluate?
I have tried other competitors of New Relic, but the other competitors which I tried were not good. On the other hand, the competitors are cheaper than New Relic.
We chose New Relic because it has all the attributes which we are using to monitor the health of servers.
What other advice do I have?
It visualizes metrics well and tracks our incoming requests, providing a lot of detail for troubleshooting
* Mostly monitoring
* Analytics
* Troubleshooting
* PagerDuty
How has it helped my organization?
* It visualizes metrics well and tracks our incoming requests, providing a lot of detail which is useful for troubleshooting.
* It can track cross-application, knowing when you go from one application to another, like a request stop.
* It's very visually appealing and useful.
What is most valuable?
It is a one stop shop and integrates with PagerDuty seamlessly. The solution is pretty self-contained.
What needs improvement?
We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
I haven't seen any problems with it.
What do I think about the scalability of the solution?
Scalability is good. We are using it at an enterprise level and have 20 companies in our corporation.
How is customer service and technical support?
It has a good presence on the Internet, in terms of support and community. Answers are out there and easy enough to find.
What about the implementation team?
The AWS integration was seamless for us. It was implementing stuff that other people have done so many times before, and the team which headed it up knew what they were doing. From my understanding, there was very minimal configuration. Maybe there was more on the New Relic side, but as far as feeding it, it was pretty easy.
Which other solutions did I evaluate?
We were also looking at CloudWatch and a homegrown performance-type solution.
We chose New Relic because it is all-inclusive. It has everything right there.
What other advice do I have?
I just starting using it, but the product is pretty impressive.
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