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Do not put it with your production related service
Nice product, but terrible service/support.
We've been with Asana for three years, but it turns out that once the system is running well, it was great. If the system run into problem, there is NO support at all even we were spending more than $100K per year on this product.
1. No one was responding your request with production system malfunction.
2. Someone else from other tenant can instruct support tomodify your tenant's content
3. It is quite helpless once all of your end users were complain to you that Asana wasn't available although there is no one from Asana you can contact with.
Overall nice product, but terrible service. So you can't rely on it.
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Long winded promises never delivered
What do you like best about the product?
simple Ui, nothing else, erm, looks pretty but so do others
What do you dislike about the product?
Absolutly abysmal ROI, there are so many better options out there for free too half the price, who on earth wants to 'upgrade' for basic features
Company value looks like its close to being aquired
Company value looks like its close to being aquired
What problems is the product solving and how is that benefiting you?
simple project management without complicated features
Tough format to understand
What do you like best about the product?
Ability to tag others in tasks and update them throughout
What do you dislike about the product?
the portal is rough, the setup is a bit overwhelming and does not make it easy to navigate
What problems is the product solving and how is that benefiting you?
Team collaboration
Not *totally* beginner friendly
What do you like best about the product?
I like how you can organize in an old fashion way but digitally.
What do you dislike about the product?
It has a huge learning curve as it is more for people who already have project management experience rather than a student like me who doesn't have a considerable workload.
What problems is the product solving and how is that benefiting you?
As said before, it is neither beginner-friendly nor a good resource for students. I wish there were more customizable ways to see everything. While there is Asana with students, it doesn't seem to work too well with modern student workflows.
Not developer friendly - good for small tasks
What do you like best about the product?
Asana is an excellent utility for keeping tasks all in a single place. It is helpful to help workflow when small tasks start to pile up, and people can reference it and mark things when completed to ensure nothing falls through the cracks.
What do you dislike about the product?
Where to begin? If there are too many items in a project, there is an overflow error that gives no feedback to the user on how to fix it. All functionality breaks when this occurs. The restful API endpoints are the only way to delete tasks automatically, which you would need to code yourself after setting a trigger on a webhook (good luck to regular business owners). Such a simple functionality is not even available for their business plan. Such a simple fix to so many issues, but instead of adding these simple features, they take the "we will look at this issue if it gets enough attention" approach. At a certain point, it is not worth fixing someone else's poor software design and philosophy but instead finding a better product or making one yourself (seriously).
The service is continually experiencing server-side latency and authentication issues. It is not for large-scale businesses with hundreds or thousands of tasks for their employees as it is unreliable to perform simple tasks at a large scale.
The service is continually experiencing server-side latency and authentication issues. It is not for large-scale businesses with hundreds or thousands of tasks for their employees as it is unreliable to perform simple tasks at a large scale.
What problems is the product solving and how is that benefiting you?
It helps with our underwriting pipeline and other work which needs human attention, and it keeps all of our to-do items in a consolidated place.
Product is solid but the company is awful to work with
What do you like best about the product?
Easy to get started. Can easily build useful workflows especially around marketing / creative use cases.
What do you dislike about the product?
The company is absolutely miserable to do business with. Super obnoxious and aggressive sales team constantly trying to upsell at every turn.
You have to pay a premium above the "business" level for basic security functionality so effectively you will be forced into the highest pricing tier.
You have to pay a premium above the "business" level for basic security functionality so effectively you will be forced into the highest pricing tier.
What problems is the product solving and how is that benefiting you?
It's a basic project management platform. There are several that do the same thing... there is not really a differentiation here.
Usable project management, set back by UI aspects
What do you like best about the product?
Asana works for project management: assigning and updating tickets, seeing what tasks are assigned to yourself, etc
What do you dislike about the product?
When you click on the text box to comment on a ticket. the box gets taller, shifting up the comments above it. When you click off this text box, it reverts to being less tall, shifting down the comments above it. As a result, when you are commenting and try to copy/quote prior comments, you click on the wrong target. I could not find a setting to disable this behavior. Asana would be improved by leaving the text box a constant size. It would also be acceptable to let the user manually resize it.
What problems is the product solving and how is that benefiting you?
We use Asana for project management. The benefits are team coordination of tasks.
Rope me in, tie me up. No more!
What do you like best about the product?
Easy to navigate task management software and good tech support.
What do you dislike about the product?
Increasing costs, lack of flexibility. There are other alternatives with almost identical functionality and much better value for money.
I am canceling my team's subscription to ASANA.
I am canceling my team's subscription to ASANA.
What problems is the product solving and how is that benefiting you?
Managing projects of my team
Not very good to use compared to using Todoist
What do you like best about the product?
I liked that it was a collaborated use among the team.
What do you dislike about the product?
I didn't find Asana to be very comfortable to use, since I had been a user of Todoist for quite some time and I didn't like how I couldn't see something that I had created when it was sent to another group, or person. Whenever something new is used it becomes a little bit of a challenge to adapt to, but I could not find comfort in using it.
What problems is the product solving and how is that benefiting you?
I didn't. It was mainly used for submitting orders and then transferred to a production team.
Recommendations to others considering the product:
Each app/project management tool works differently for what is needed to be accomplished. I wouldn't necessarily discourage someone from using Asana, but as a user of Todoist who found it more comfortable to use, I would recommend that application.
dont use this
What do you like best about the product?
its an online to-do list for a team. you can all use it and view it.
What do you dislike about the product?
not a great project management software. no features outside of task management. dependencies are hard to view as well as timelines, project budgets, and more. dont use this software if you are actually looking to manage projects.
What problems is the product solving and how is that benefiting you?
managing tasks and somewhat managing projects
Recommendations to others considering the product:
dont use if you are really trying to manage projects. use another software.
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