Asana
AsanaExternal reviews
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Beware of bait and switch
What do you like best about the product?
Very comprehensive and flexible task management solution, if you're on a high enough paid plan
What do you dislike about the product?
Their bait and switch. They promise you a free plan, but force you into a free trial of a paid plan. Then, if you don't pay for the paid plan, they lock your account because you tried a premium feature, which you are not paying for. They'll ransom your data and planning until you upgrade to the plan you were forced to trial. Downgrading your data to the basic plan is reasonable. Blocking you from accessing your data because some task somewhere still has a premium field enabled is a bait-and-switch ransom tactic. The best part was that support wouldn't talk to me because my trial had expired.
What problems is the product solving and how is that benefiting you?
Just using it as a task and project management tool
Great product - old school outdated hidden and deceptive pricing
What do you like best about the product?
Smooth interface, good set of features, can really keep teams on track, not as bloated as some competitors have gotten
What do you dislike about the product?
Pricing... that's it. If it weren't for the pricing, we would still be using it. Only company left on the planet that still wants you to pay for seats you don't actually use. After 5 users, you have to buy blocks of 5 seats. So if you have 6 users, you pay for 10 at the full monthly price each (which isn't cheap or competitive). At some point it gets worse. You have to buy seats in blocks of 10, then 25, then 50! So you could be paying for 49 seats x $35/month just sitting there unused. There should be a law against that. You literally aren't even using them and haven't even created accounts. If it weren't for this one really bad business decision, they would've already put their competition out of business. The Asana CEO is keeping Clickup and Jira in business by trying to make businesses pay for unused seats.
What problems is the product solving and how is that benefiting you?
Project management with multiple people - running sprints, marketing approvals/requests, backlogs.
Too complicated to navigate
What do you like best about the product?
It does help the team have 1 platform to keep track of our project timelines and track incoming/expected payments from our clients
What do you dislike about the product?
It's difficult to navigate—maybe there are a lot of functions, but it's difficult to learn or adapt when you're already very busy (such as when I want to do something very simple, like color-coding for each team member in the project timelines—but I'm unable to; or when I want to delete a project, I'm unable to even though I'm the admin)
What problems is the product solving and how is that benefiting you?
It helps the whole team having 1 place to track all the timelines and incoming/expected payments
Review of Asana
What do you like best about the product?
UI is clean and easy to navigate.
Good documentation for their tool.
Good documentation for their tool.
What do you dislike about the product?
Account reps don't fully understand their product.
Been through multiple reps that haven't been able to understand our use cases.
Difficulty of segmenting user groups in an efficient way.
Invitations into Asana require users to be in a team for divisional structures.
Been through multiple reps that haven't been able to understand our use cases.
Difficulty of segmenting user groups in an efficient way.
Invitations into Asana require users to be in a team for divisional structures.
What problems is the product solving and how is that benefiting you?
Allowing us to plan out project timelines.
Review of Asana
What do you like best about the product?
The flying unicorn once a task is marked complete.
What do you dislike about the product?
difficult to set up multiple layers of approvals in workflows--I had to get our IT to support three layers of approvals and they had to write a 20 step process for this to be done. I don't like the format of the task list. I do not use this program for project management at all, more of as a task list and I don't like the format of the task list.
What problems is the product solving and how is that benefiting you?
It's "kind of" helping with our onboarding, but it doesn't do anything automatically--more just issues a task for someone to manually complete.
Not user friendly for office setting
What do you like best about the product?
I like the visual aspects of Asana. Some of the language used are not as intuitive
What do you dislike about the product?
One of the downsides of Asana is that I don't think it's as great for collaborative use as apposed to individual
What problems is the product solving and how is that benefiting you?
A way to track the status of a project
Shotty customer service and minimal adaptability
What do you like best about the product?
It does what is does semi-well. A generally OK experience and task manager
What do you dislike about the product?
No real ability to personalize and very minimal customer service.
What problems is the product solving and how is that benefiting you?
Asana doesn't seem to be receptive to change. The right hand often doesn't speak to the left for support matters, making things significantly more difficult than they need to be.
Poor experience with over billing - GO month to month if you use Asana vrs. being locked in.
What do you like best about the product?
Depth of outside independent support available. Also, hiring new staff has used Asana more than most other project management software in the past. They offer a month-to-month pay option, so you don't have to get locked in when you decide to move to a different service.
What do you dislike about the product?
In month four billing, Asana auto-added a user to our account and billed us for them. Since they added someone who has not worked here in over a year, we ask them to remove this and issue a credit since it is clearly an error. Asana refused and cited their lengthy legal user agreement vs. Doing right by the customer and just issuing that single credit. Unfortunately, we wasted about three months with their product.
What problems is the product solving and how is that benefiting you?
It was allowing group colabration on projects and a quick view of the status of a project.
A great PM tool let down by deceptive inflexible pricing model
What do you like best about the product?
Decent UX
Great user upskilling academy
Excellent templates
Great user upskilling academy
Excellent templates
What do you dislike about the product?
Webapp buggy/unresponsive frequenlty (monthly)
Inflexible decpetive pricing
Inflexible decpetive pricing
What problems is the product solving and how is that benefiting you?
Helps our team collaborate on different projects & tasks
Unfortunately we cannot expand use of the product as we would be billed double the charge simply for needing 6 users
Due to their price banding Asana force you to pay upfront for users you don't have. But they market themselves as a per user priced product.
You even can't start with 1 user on the premium product.
There's tons of complaints on their forums and Asana continues to dig their heels in and not change pricing. Monday.com however have priced responsively. Its likely we'll move as a result of inflexibility
Unfortunately we cannot expand use of the product as we would be billed double the charge simply for needing 6 users
Due to their price banding Asana force you to pay upfront for users you don't have. But they market themselves as a per user priced product.
You even can't start with 1 user on the premium product.
There's tons of complaints on their forums and Asana continues to dig their heels in and not change pricing. Monday.com however have priced responsively. Its likely we'll move as a result of inflexibility
Do not put it with your production related service
Nice product, but terrible service/support.
We've been with Asana for three years, but it turns out that once the system is running well, it was great. If the system run into problem, there is NO support at all even we were spending more than $100K per year on this product.
1. No one was responding your request with production system malfunction.
2. Someone else from other tenant can instruct support tomodify your tenant's content
3. It is quite helpless once all of your end users were complain to you that Asana wasn't available although there is no one from Asana you can contact with.
Overall nice product, but terrible service. So you can't rely on it.
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