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Twilio SendGrid Email

Twilio SendGrid

Reviews from AWS customer

8 AWS reviews

External reviews

345 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    sujith g.

We are a premium user of Sendgrid- Email api

  • June 07, 2023
  • Review provided by G2

What do you like best about the product?
We liked the fact that we could start with a free tier and when we grew and knew we had a good business transform our account to a PRO plan. Now we have 2 account each credit worth of more than 150k recurring every month.
Payment option and fexibility is also pretty good.
What do you dislike about the product?
We havent face any issue with sendgrid
For tracking purposes they use their sendgrid tracking URL, which has a bad effect on our very important email campaigns.
What problems is the product solving and how is that benefiting you?
We needed a very realiable email service provider to send mails to clients. As you know the importance of sending client emails and to make them fall in inbox is itself a difficult task. Sendgrid does that in a realiable and convincing way.


    Syed R.

The Best SMTP & Email Marketing Tool

  • May 24, 2023
  • Review provided by G2

What do you like best about the product?
Firstly, they offer start-up credits which is a big saviour for nascent stage businesses, their APIs are super efficient; they deliver email in fractions with accuracy. It's easy to configure and a layman can design and deploy the emailer.
What do you dislike about the product?
Their email credit system usually has synchronization problem and that creates trouble for startups as they are blocked from sending emails all of a sudden.
What problems is the product solving and how is that benefiting you?
We are able to send marketing emails, transactional emails with personalization, track the deliverables, understand the user behavior with their analytics


    Verified User in Retail

An essential tool to keep our domains in good condition and send emails properly

  • May 23, 2023
  • Review provided by G2

What do you like best about the product?
Connecting other platforms to Sendgrid and stopping worrying about deliverability has been critical to our company and marketing strategies, both on the sales and transactional emails sides. Now we can monitor the quality of our emails, connect new domains to our servers and be aware of their score.
What do you dislike about the product?
It takes a bit of a steep learning curve for users who don't know about programming or marketing automation. It is not something severe, but it would be good if the platform were a little more friendly
What problems is the product solving and how is that benefiting you?
Sendgrid has solved our deliverability problem to a large extent. There is always the possibility of someone marking you as spam or bouncing in your inbox. However, Sendgrid manages to get the emails to our clients' inboxes ALWAYS


    Verified User in Computer Software

Good Solution for Sending Emails

  • May 18, 2023
  • Review provided by G2

What do you like best about the product?
Twilio SendGrid Email API is easy to integrate with your backend web server.
They have thorough and well-written documentation too.
What do you dislike about the product?
As a developer, I did not have any problems. Good documentation, easy integration, works well.
What problems is the product solving and how is that benefiting you?
Sending Emails.


    Cameron A B.

SendGrid is Awesome

  • April 28, 2023
  • Review provided by G2

What do you like best about the product?
It's easy to use, to setup, integrate with my crm, and is very affordable.
What do you dislike about the product?
So far, I haven't encountered anything that I don't like.
What problems is the product solving and how is that benefiting you?
Email marketing campaign deliverability.


    Automotive

Bringing teams together

  • April 19, 2023
  • Review provided by G2

What do you like best about the product?
Twilio SendGrid Marketing Campaigns serves a dual purpose within our organization: It enables automated email delivery on the platform side and also facilitates the distribution of newsletters and other communications to customers by the marketing team. As a result, both the engineering and marketing teams rely on this tool. An important benefit of using this technology is that it allows the engineering team to seamlessly switch out emails as needed, which addresses a key business challenge.
What do you dislike about the product?
One potential challenge of using Twilio SendGrid Email API is the need for a certain level of technical expertise to fully leverage the tool's capabilities. Setting up and configuring the API may require some programming knowledge, which could be a barrier for users without a technical background. Additionally, troubleshooting issues or resolving errors within the API may require advanced technical skills. However, Twilio SendGrid provides extensive documentation and support resources to help users navigate these challenges.
What problems is the product solving and how is that benefiting you?
Twilio SendGrid Email API solves several problems related to email delivery, automation, and management. One major benefit is that it provides a reliable and scalable solution for sending high volumes of emails, such as marketing campaigns, transactional notifications, and other types of automated messages. This can be particularly useful for businesses with a large customer base, as it allows for personalized and targeted communication at scale.


    Rebecca D.

The must try software to upgrade your cold email campaigns

  • February 28, 2023
  • Review provided by G2

What do you like best about the product?
The best part about Twilio SendGrid is it's ease of use. Uploading contacts and creating email campaigns is a seamless process and the analytics post the campaigns are detailed and helpful. SendGrid also allows for easy creation of email templates and our design team has been able to create high quality templates withembedded sign up forms on multiple occasions.
What do you dislike about the product?
While SendGrid is a tool that is useful on so many fronts - the pricing for the Pro Package is on the higher side. There are many newer startups coming out with cheaper tools for cold outreach and if you use SendGrid for just email campaigns- you might just switch because of the price.
What problems is the product solving and how is that benefiting you?
SendGrid is really helping solve for better email deliverability - especially for cold email outreach campaigns. You can upgrade your emails and create more targeted campaigns through SendGrid


    Ankush S.

Easy Web API Integration with Perfect Statistics

  • February 15, 2023
  • Review provided by G2

What do you like best about the product?
It is straightforward to integrate using the API key. A dashboard to track opens, clicks, deliverability metrics, geographical data, unsubscribes, and bounce is excellent. Their unsubscribe group feature is their USB. We can easily add multiple sending domains on one account without limitations, which other ESP usually have; even domain authentication using SPF and DKIM is hassle-free using our domain cpanel. They even have an email id verification feature so that we can minimize our email bounce rate.
What do you dislike about the product?
Pricing is a little costly even for bulk emails, but being a premium product with best-in-the-industry deliverability, it justifies its pricing somewhat. To check the email send activity of a particular user, only the last seven days' data is available; to extent the limit, we need to pay more.
What problems is the product solving and how is that benefiting you?
We use Twilio SendGrid Email API to send our transactional and triggered emails, which include order tracking, order confirmation, support tickets, forgot passwords, and OTP emails. Using this email service API and aur inbuild system, we can easily send emails that to dynamic/personalized without facing any issues.


    Rafael F.

Implementation was a breeze, thanks to the excellent documentation provided

  • February 14, 2023
  • Review provided by G2

What do you like best about the product?
Twilio SendGrid Email API is a scalable and reliable solution for sending high-volume emails, enabling email customization and easy integration with other platforms. The detailed analytics provided by SendGrid allow for continuous improvement in email campaigns. In summary, Twilio SendGrid Email API is a highly effective tool for sending high-volume emails
What do you dislike about the product?
High prices compared to other email API options, as well as issues with email delivery to some email service providers resulting in emails being marked as spam or blocked. Additionally, Twilio SendGrid's technical support can be slow or unresponsive in some cases, making it difficult to quickly resolve issues and get help when needed.
What problems is the product solving and how is that benefiting you?
We found the Twilio SendGrid Email API to be a very helpful tool in delivering a large volume of emails with good statistics. Its features and functionalities allowed us to effectively manage and monitor our email campaigns, while its reliable delivery system ensured that our emails were reaching their intended recipients. Overall, we were pleased with the performance of the Twilio SendGrid Email API and would recommend it to others looking for a reliable email delivery solution.


    Dan V.

Effortless

  • February 07, 2023
  • Review provided by G2

What do you like best about the product?
Twilio allows us to offer our clients a more comprehensive range of engagement with their customers. It is fast, reliable, and cost-effective.
What do you dislike about the product?
It does not work in our foreign markets. We have clients in Australia, Singapore, Oman, and Great Britain.
What problems is the product solving and how is that benefiting you?
Twilio API allows us to integrate our communications into one platform while providing options and metrics.