Highlighted review of my experience with Sendgrid.
What do you like best about the product?
Automation: SendGrid offers robust automation capabilities, allowing my team to create personalized and targeted email engagement campaigns at scale. This has saved us time and improved the quality of engagement we get from targeted customers.
A/B Testing: SendGrid's A/B testing feature allows my team to test different aspects of our email engagement plan, such as subject lines and call-to-action buttons, to determine what works best and continuously optimize our email campaigns.
What do you dislike about the product?
SendGrid's spam filtering is not as effective as we would like, leading to a higher rate of our marketing emails being marked as spam. Furthermore, SendGrid's user interface tends to be overly complex and overwhelming to new users , making it difficult to navigate.
What problems is the product solving and how is that benefiting you?
Twilio SendGrid is what we are currently using to automate and send marketing messages to customers through emails. The most important benefit of SendGrid's email marketing is the ability to create personalized and unique email engagement with our customers at scale. We've leveraged Sendgrid to create complex workflows and trigger email engagements based on specific customer actions, further personalizing the engagement experiences of our customers and getting them to better interact with marketing emails, targeted at them.
Easy understandable and really helpful with our emailing from our app
What do you like best about the product?
Sendgrid made it easy for use to offer our customers a simple way to send emails from out application. We offer a CRM with full email intergration thanks to SendGrid.
What do you dislike about the product?
The most complicated part was getting it to work with our API and getting it setup on our customer's end (our customer's arent technical so setting up the correct DNS records can be a bit complicated.) Further, i got no complaints!
What problems is the product solving and how is that benefiting you?
SendGrid has helped us provide a safe and easy solution for our customers to send emails from our CRM. SendGrid made it also a lot easier to have a clear overview of our mail activity and how much gets opened or not.
Clean and simple to use with good integration capabilities
What is our primary use case?
They provide the APIs. So either you can use their platform to send the emails, or you can use the APIs, and you can connect it with your existing EMS, your Email Marketing Software. With that connection, you can send emails through the APIs.
I work with multiple clients. Based on their needs, my company uses this product. Basically, it is for sending bulk emails to customers. It is a legit bulk email - not any kind of spam. SendGrid is pretty restrictive on that. We follow all the compliance requirements and send via SendGrid.
What is most valuable?
There are lots of things that are quite good with SendGrid as compared to other platforms. For example, it is very easy to set up, and it is very clean and simple to use. The email integration is fairly easy, and I can say it is reliable.
It also allows you to implement services from other platforms as well. So you can have multiple things in a single place. We're using the API. They provide certain add-ons, like Azure add-ons. You can connect with Azure as well.
They have decent support in terms of any issues.
They have a nice dashboard as well. It gives almost all information in a single place, and it is scalable.
What needs improvement?
The reporting part needs improvement. They give us the reports on the dashboard, yet it is still very limited. In 2016, the reporting was straightforward. They have made some changes nowadays; however, they should be more comprehensive. We need to do a lot of manual work. After fetching the report, we have to do the data analysis by ourselves. It should be done by the platform.
For how long have I used the solution?
It's been more than five years now. I started using the product in 2016 - more than five years ago.
What do I think about the stability of the solution?
The solution is stable and robust. There are no bugs or glitches. It doesn't crash or freeze.
I'd rate the stability a ten out of ten.
What do I think about the scalability of the solution?
The solution is scalable.
Right now, I'm using two IPs (per sub-users), with ± one million sends per day. However, if the requirement is to send 10 million in the coming months. I can easily upgrade and scale it up and add more IPs.
Anyone related to the email delivery part would use the solution. Anywhere from 30 to 40 people are using the solution right now.
How are customer service and support?
Technical support has been helpful and responsive.
Sometimes there are some gaps, so we have to wait for a longer period. Once we get a response, they end up solving issues very fast.
How would you rate customer service and support?
How was the initial setup?
The initial setup is very simple and straightforward.
Their documentation is pretty good. If you go through that, you'll be able to easily set it up properly.
The first part of the deployment is a bit tricky. When you apply and fill in the signing form, they review it to see whether or not you are registered - which is a good thing since, nowadays, people are spamming a lot.
If a spammer gets access to a platform like this, they will be able to send multiple emails, and it could harm people. That's why they do due diligence, and they would like to know your history, how you want to send the email to people and whether the people you are sending to signed up with you or not. If they find that you are a legit sender, then only they will approve your account. That's the part that takes some time. Once it is approved, then it hardly takes a single day or two to finish the rest of the setup.
What about the implementation team?
I am a specialist, an MTA specialist, so I don't need anybody to help me with the setup or integration. I do it by myself.
What's my experience with pricing, setup cost, and licensing?
They have different plans, like Essential Pro and Premier support. We are on the Pro plan. The basic plan starts at €90 per month. You can do add-ons. For example, the number of emails that you want to send could be one million or more than 1.5 million plus emails per month. You will maybe need to use more emails and need Premier support. They will let you know, based on your volume, what specific plan would work for you.
There are extra items you can buy to add to SendGrid. If we need to clean up the list we got from the Synapse pages, we can definitely clean it up. They have their own tool they provide that costs an extra amount.
For some accounts, we have been paying more than $1,000 a month, based on the volume that we are sending to. It's worth it based on the open rate that we get thanks to the infrastructure. They provide very good IPs, and their technical team is very good at implementing email. It's worth the money.
What other advice do I have?
I'm a customer and end-user.
Our company decided to use this solution due to the fact that it's a stable and easy integration. Also, from the user perspective, when we talk about our email delivery people, they are not tech-savvy people. Therefore, if I ask them to do a complex configuration, they will get confused. However, this product makes everything very simple. At least with our platform, we did not face any issues. We followed the documentation and integrated it with our CRM.
Apart from that, SendGrid provides lots of things within the tool.
They have a feature called Auto Warmup IP, so we don't have to do it for every single client manually. We have the Auto Warmup feature enabled, and it will automatically warm up all the IPs. It also supports sub-user management. We can have 30 or 40 people working on the same thing and we can create multiple users and give them their own credentials to work on a separate account. It makes it very easy to track everybody to see who is doing what.
I'd rate the solution a nine out of ten.
SendGrid salesforce integration
What do you like best about the product?
I have used SendGrid integration with salesforce to send emails on a particular event it is straightforward to integrate into the system and it very responsive to the change of the event
What do you dislike about the product?
On a particular event that is to update a specific field in salesforce, it is not responding so I have to send an email on the update of the whole record. I haven't found any solution to that so there are still things to update
What problems is the product solving and how is that benefiting you?
I have to send an email whenever a specific field of a record is being changed, According to me it has been very efficient with SendGrid. It is a better solution than salesforce's email alert.
A Bit Complicated to Learn, But Easy to Use After
What do you like best about the product?
Very reliable and provides good stats to use that allow us to finetune our CRM program.
What do you dislike about the product?
The code editing is a bit complicated for the first few times that you use sendgrid. Once you have some templates built, it gets easier though.
What problems is the product solving and how is that benefiting you?
Sending mass emails and getting statistics from them.
A tool for an easy management of notifications templates
What do you like best about the product?
I suppose there are other tools for managing templates, but the "edge" for me is the ability to separate management. This way it is possible to first test the flow on a staging environment before going live on the production environment.
What do you dislike about the product?
Sometimes one might forget to sync the remote notification templates with the local notification temples. Thus, it might seem there's a bug where there isn't actually one. I guess a notification reminding the user to sync the notification could have been helpful.
In case that's not the usual drill, rather an implementation chosen at my company, then please accept my apologies :)
What problems is the product solving and how is that benefiting you?
The problem is to easily manage the distribution of a high volume of emails. In addition to distributing the emails themeselves, Twilio SendGrid Email API allows the user to manage templates for rendering the contents easily.
Top email marketing service along with attractive template
What do you like best about the product?
Customer service not only resolves the issues faced on the platform but is also willing to be interested in our suggestions.
What do you dislike about the product?
Everything is awesome in terms of the Mail campaign, but I would say they need to improve UI as sometimes it's take time to understand it.
What problems is the product solving and how is that benefiting you?
bulk emails for our internal and business objectives along with attractive templates
Sendgrid great service & Dashboard
What do you like best about the product?
How transparently all the information flows and it's displayed on their dashboards. Also it's very nice having a way to receive metrics from it, so you can be able to integrate it with other products
What do you dislike about the product?
Warmup is a pain, but it's something needed. Sendgrid documents this very well and also provides some automation around it, but it's still a pain. Also the alerts system would be nice to have more options to customize
What problems is the product solving and how is that benefiting you?
Sending emails basically, it is a pain to have to manage this by yourself and monitor it correctly, having a robust solution for not having to deal with it is a win.
It's working perfect with all it's functionalities
What do you like best about the product?
Dynamic templates on HTML let me make various multifunctional emails that accept json. I've created a super cool email with different charts and tables that are working perfectly for our needs! really recommend!
What do you dislike about the product?
It would be great to add simple JS functionalities. Need lots of testing and documentation research to reach a well-functioning email, so its advanced functionalities require lots of research
What problems is the product solving and how is that benefiting you?
We're using its automated dynamic templates and it's working perfectly! Chart & table generated by json working amazingly!
Recommendations to others considering the product:
It's not a simple platform, but if you read its documentation and start using all its potential, you will love it!
Twilio SendGrid Email API usage and experience
What do you like best about the product?
Easy to integrate with NodeJS.
Very well documented APIs
Quick support
What do you dislike about the product?
Examples on their documentation website can be improved.
Extensive example could be added on their github repo.
What problems is the product solving and how is that benefiting you?
With the Twilio Send Grid API I have integrated multiple finance, blockchain and insurance products for sending email and SMS to users globaly.
Recommendations to others considering the product:
You might have to initially spend some time to learn to integrate twilio and send grid
