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Twilio SendGrid Email

Twilio SendGrid

Reviews from AWS customer

8 AWS reviews

External reviews

345 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Mariana S.

Our entire email marketing strategy, rests on Sendgrid.

  • April 15, 2022
  • Review provided by G2

What do you like best about the product?
I have always been impressed with the impact of Sendgrids analytical reports on my organizations email marketing strategy. Asides the quality of the reports , I am always excited with how customizable Sendgrid reports are. I can customize reports based on a specified timeframe , geography , device-type or other demographic divisions.
What do you dislike about the product?
Sendgrid is perhaps , the most technical email marketing platform out there. This often means that new users will experience a slow learning curve in the first few weeks of using this program and therefore tends to cost the adopting company funds, since they may need to take new users through formal training structures.
What problems is the product solving and how is that benefiting you?
We use Sendgrid for primarily three purposes : newsletter and transactional emails , automated email engagements and email engagement tracking/measurement.
The ability to achieve all of the above , is the most important Sendgrid benefit for me.


    Alice M.

We are efficiently leveraging the huge benefits of email marketing.

  • February 25, 2022
  • Review provided by G2

What do you like best about the product?
Sendgrid provides us the opportunity to automate email marketing campaigns. Either be it transactional emails or newsletters.
With the aforementioned, we are successfully setting up automation triggers, which determines when a sales prospect or customer needs to be engaged via emails . While also letting us successfully track and measure the performance or effectiveness of our automation strategy.
What do you dislike about the product?
Sendgrid is not very intuitive and thus , it usually requires previous experience with email marketing setups, to be able to use effectively.
What problems is the product solving and how is that benefiting you?
We rely on Twilio Sendgrid to send real-time email notifications to our customers. Sendgrid provides us with the necessary infrastructure to automate engagement notifications with our customers, using emails.


    Education Management

Great for transaction emails

  • January 12, 2022
  • Review provided by G2

What do you like best about the product?
Sendgrid is very easy to set up and because it's such a popular and well known service, it can integrate with hundreds of different software providers, giving a lot of flexibility.
What do you dislike about the product?
If you don't know what you're doing, the idea of using a service like Sendgrid can be confusing to some people, and requires some time to figure out and integrate. This is not an issue with Sendgrid specifically, just with people who aren't fully understanding how the service works.
What problems is the product solving and how is that benefiting you?
So I have my regular email service provider where I send my newsletters, promos and such but they're not so good at sending transaction based emails. Sendgrid solves that problem for me.


    Avinash U.

Twilio's Sendgrid: A perfect service for your marketing campaigns

  • December 18, 2021
  • Review provided by G2

What do you like best about the product?
The best feature would be the high delivery rate compared to similar services. The implementation is also easy as well using the documentation provided for most popular languages along with the REST API. The training using Twilio's RPG game TwilioQuest also makes it easy to get started. The designer feature makes it easy to design templates without using a third-party solution.
What do you dislike about the product?
Integrating new senders is not that intuitive on the UI and makes it confusing. Verifying new senders is also not a seamless process as it does not notify if the verification email went through. Sometimes the template designed using the editor does not reflect the email received.
What problems is the product solving and how is that benefiting you?
We used Twilio SendGrid Email API to send mass emails for our internal and business objectives. We have used Sendgrid using it's API and with other services like Courier, and our implementation has been easy with both the approaches. The high delivery rate along with the statistics from Sendgrid made ensure we had no concerns regarding email delivery.


    Sam R.

A solid API with simple integration into a multitude of different services at an affordable price.

  • November 30, 2021
  • Review provided by G2

What do you like best about the product?
The API is easy to integrate with just about any service out there. The documentation is solid and covers multiple use-cases/languages, and the webhooks are reliable and easy to understand. Additionally, the pricing is very reasonable, especially compared to other Email API solutions.
What do you dislike about the product?
The email design tool is not at polished as competing solutions aimed purely at marketing-based emails (Mailchimp, for example). There are a decent amount of bugs, and it's relatively frustrating to use. Still, we primarily use SendGrid for the API, not the email-design tools, so this is not a dealbreaker for us, and the prices are much more modest than competing marketing solutions.
What problems is the product solving and how is that benefiting you?
We use the SendGrid Email API to automate internal email delivery from our web and mobile app. We also occasionally use the free marketing and design tools included in SendGrid.


    Information Technology and Services

Excellent Email API

  • November 27, 2021
  • Review provided by G2

What do you like best about the product?
Very easy to use, I can see the bounced and blocked emails
What do you dislike about the product?
I wish it had more filters apart from date, the contents of the email are not visible but shows how many times someone has opened an email
What problems is the product solving and how is that benefiting you?
Sending emails to someone


    Mansi K.

Easy Email API tool

  • November 24, 2021
  • Review provided by G2

What do you like best about the product?
While working on Maple CRM. we were looking for a good email campaign tool which we can use directly with our CRM system and the Maple CRM team suggested us Sendgrid tool to integrate with their software. This tool is very helpful and it helped us with more quality and filtered leads.
What do you dislike about the product?
As of now, we haven't found any dislike for this software and are happy to use this software.
What problems is the product solving and how is that benefiting you?
By sending bulk emails to clients, birthday anniversary wishes to clients. It also helped us by scheduling different campaigns throughout the software to get good leads. We also filtered the leads by using this email campaigning API system integrated with our CRM system.


    Vlad B.

Email Deliverability and Domain `monitoring

  • November 23, 2021
  • Review provided by G2

What do you like best about the product?
I love SendGrid because it’s so easy to use. I can integrate it with my applications, create templates for mailing campaigns, and send my emails with confidence. The platform is reliable and straightforward to use, and I recommend it to anyone looking for an easy way to send their emails.
What do you dislike about the product?
Installation of the software was more complex than we expected — especially when it came to getting the system up and running. We contacted the support team several times for help, but only after a few days were we able to get the program running with all stacks we wanted.
What problems is the product solving and how is that benefiting you?
I use Twilio SendGrid Email API to send emails on behalf of my client. This enables me to send up to thousands of emails daily from the entire bunch of domains and users from their own IPs. The performance of the Sendgrid servers has been very good, and I have not encountered any issues in performing this task.
Recommendations to others considering the product:
We are delighted to recommend SendGrid to any organization searching for an excellent API integrated email marketing or email campaign platform. With SendGrid, all you have to do is simply integrate it with your website and then wait for your email campaigns to begin.


    Parth G.

Very easy to search and track email delivery

  • November 23, 2021
  • Review provided by G2

What do you like best about the product?
SG is very easy to send and track the email delivery of the users to identify the delivery logs.
What do you dislike about the product?
The fact that it required an OTP based passcode every day to log in. Very frustrating
What problems is the product solving and how is that benefiting you?
Integrate with our core product to check the delivery logs of email to our users mailbox


    Nishida S.

Efficient Email API

  • November 01, 2021
  • Review provided by G2

What do you like best about the product?
Economical way to design and sent email campings.
What do you dislike about the product?
Initially, understanding the way to use it requires effort.
What problems is the product solving and how is that benefiting you?
Easy to design and send bulk emails to potential clients. I tried to get more traffic to the website, and it worked.
Recommendations to others considering the product:
One among the most economical platform to choose.