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For the tech-inclined marketer on a budget
What do you like best about the product?
Easy to use considering the amount of flexibility they provide, like custom configuring domains, subusers, subscription groups
Integrates easily with a variety of tools - like SimonData, Zapier, Interact, etc
Template builder produces responsive designs easily & reliably
Support tickets have been thorough, with good service
Low-cost, similar pricing to MailChimp but with a lot more under the hood
Integrates easily with a variety of tools - like SimonData, Zapier, Interact, etc
Template builder produces responsive designs easily & reliably
Support tickets have been thorough, with good service
Low-cost, similar pricing to MailChimp but with a lot more under the hood
What do you dislike about the product?
Compared to marketer-centric ESPs like Mailchimp, not as intuitive to use
Reporting isn't great - they want you to export (eg via API/webhooks). Email activity only stored for 30 days which is problematic for customer service to track down a customer's email history. Basic reports e.g. open/clicks don't seem to work when you toggle to a percentage.
Reporting isn't great - they want you to export (eg via API/webhooks). Email activity only stored for 30 days which is problematic for customer service to track down a customer's email history. Basic reports e.g. open/clicks don't seem to work when you toggle to a percentage.
What problems is the product solving and how is that benefiting you?
Easy integration with our core platform (Heroku) with a low-cost and high level of flexibility/customisation to suit our business.
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Easy to implement transnational emails
What do you like best about the product?
Reliable and robust transaction or promotional emails at a very inexpensive price point.
What do you dislike about the product?
If you run into reputation issues your account is burned, notifications of problems are not sent automatically.
What problems is the product solving and how is that benefiting you?
Extremely cheap email at an enterprise scale.
I've also used it for CCTV emails and server correspondence.
I've also used it for CCTV emails and server correspondence.
Recommendations to others considering the product:
Be mindful that whilst support is provided, it can be a little unhelpful if you run into reputation issues through no fault of your own.
Good value for the service.
What do you like best about the product?
More features are being added and updated lately. Ease of use.
What do you dislike about the product?
Not much. There are small improvements that will be made soon
What problems is the product solving and how is that benefiting you?
With SendGrid we can email sales to our constantly growing and changing list of customers. The delivery is very consistent which benefits us by ensuring customers are aware of our promotions.
Does the job; not always tremendously intuitive
What do you like best about the product?
SendGrid has excellent support, customer service, and learning resources available on their site.
What do you dislike about the product?
The drag and drop editor can be buggy sometimes, and I've had to find workarounds to do things like add a link.
What problems is the product solving and how is that benefiting you?
We use SendGrid to handle all "housekeeping" account emails for our site and to send our weekly newsletter and other occasional marketing announcements. It's done the trick for us.
Recommendations to others considering the product:
Take advantage of their support. They seem to have a great company culture and really seem to work with their customers to help them reach their goals.
Transaction email within a SAAS product
What do you like best about the product?
Ease of use from .net API. Easy integration with Azure billing.
What do you dislike about the product?
The web user interface for finding emails is a little clunky. Also not able to see content of email.
What problems is the product solving and how is that benefiting you?
Sending of transaction emails from our SAAS product.
Simple to use - but lacks advanced customization
What do you like best about the product?
Drag and drop features make it very simple to use
What do you dislike about the product?
Lack of customization - e.g. social media buttons look outdated, and the column setup doesn't allow a huge amount of adaptability
What problems is the product solving and how is that benefiting you?
Our whole structure is modeled around a solid email list, and Sendgrid allows us to hit these lists accurately
Recommendations to others considering the product:
Sendgrid is great, but I'd like to see some more customization options - I've seen some features that MailChimp have that would be cool in Sendgrid
Robust email service for marketing lists
What do you like best about the product?
Sendgrid is a reliable email service that consistently gets your emails to your customers' inboxes. For marketing lists it is somewhat lax on bounce limits, and shows how 'healthy' your email list is in real time. Stats provided in real time are informative and show crucial info such as open rates, click-through rates, and soft/hard bounces.
What do you dislike about the product?
While services provided are good, this is a pricey option, offset by a good free starter plan. If you have too high a bounce rate, you will be sorted into a sending server that has more of a chance to land in the spam folder when sending emails.
What problems is the product solving and how is that benefiting you?
Benefits realized is the level of information provided after each email campaign. I am better equipped to perform a/b analysis and work on improving each email campaign based on the the open and click-through rates.
Recommendations to others considering the product:
While sendgrid has a way to manage marketing campaigns, the api can be integrated into other software to still utilize the email sending capabilities, but manage the marketing campaign with a third party.
Great dileverability
What do you like best about the product?
Our emails are ever delivered
Acceptable segmentation feature
Acceptable segmentation feature
What do you dislike about the product?
A bad support when used
Need better reports
Need better reports
What problems is the product solving and how is that benefiting you?
Send email marketing campaigns with high open rates.
SendGrid is a good solution for small business
What do you like best about the product?
The interface is very easy to use and access to customer service is great. They really try to help you figure out your problem.
What do you dislike about the product?
The only thing I didn't like about it was at the time (about 6 months ago) they didn't have any kind of robust tracking system. They had basics emails stats but nothing that was beneficial to dive into really understanding your email campaign.
What problems is the product solving and how is that benefiting you?
Trying to capture a captive audience via email. Which I'm sure a lot of companies have that same issue. The good thing is the more you test, the more you find out about your target audience.
Recommendations to others considering the product:
Now that I've used Pardot, I miss the customer service that SendGrid provides. You can call at anytime and someone can help you or promptly call you back. As long as you don't have many layers to your email marketing, SendGrid is a great place to start for small to medium size companies.
Incredibly Reliable Platform
What do you like best about the product?
I love that the email management dashboard shows you each email sent out, received as well as additional information like when the email was opened. Delivery is very fast and customer support is great and super helpful.
What do you dislike about the product?
The price is a bit higher than other services we've used.
What problems is the product solving and how is that benefiting you?
It's great to be able to track all of our transactional emails and understand what customers are responding to. It's helped us realize what information resonates with our customers and develop more relevant info.
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