Scheduled Callbacks for Amazon Connect allows customers to schedule a call back from an agent at a specified date and time while using the Amazon Connect chat widget or on an automated voice call. Instead of making your customers listen to hold music while waiting for the next available agent, Scheduled Callbacks gives your customers the freedom to connect at their convenience and on their terms, giving customers more control over their own schedule, reducing wait times, and increasing convenience. Agents can also use Scheduled Callbacks to pre-program automated outbound calls, improving agent efficiency.