• Sold by TTEC Digital (formerly VoiceFoundry)

Capitalize on the unrivaled flexibility and customization of Amazon Connect, without sacrificing deployment speed.

• Sold by TTEC Digital (formerly VoiceFoundry)

TTEC Digital (formerly VoiceFoundry) contact center solutions for retail transform the retail customer experience to provide consistent, sophisticated omnichannel service experiences across channels. When you can provide a seamless journey for your customers as they move between channels – physical stores, chat, website, text, social media, phone, etc. – you can drive efficiency and greater personalization, derived from data, in every customer interaction.

• Sold by TTEC Digital (formerly VoiceFoundry)

Predictive Intent for Banking is a groundbreaking service by TTEC Digital and AWS. Using advanced analytics (OpenSearch, DynamoDB) and AI (Bedrock), it anticipates customer needs in banking (Lambda). By analyzing real-time data, it helps banks engage proactively with personalized offerings, enhancing satisfaction and loyalty while driving revenue growth.

• Sold by TTEC Digital (formerly VoiceFoundry)

Scheduled Callbacks for Amazon Connect allows customers to schedule a call back from an agent at a specified date and time while using the Amazon Connect chat widget or on an automated voice call. Instead of making your customers listen to hold music while waiting for the next available agent, Scheduled Callbacks gives your customers the freedom to connect at their convenience and on their terms, giving customers more control over their own schedule, reducing wait times, and increasing convenience. Agents can also use Scheduled Callbacks to pre-program automated outbound calls, improving agent efficiency.

• Sold by TTEC Digital (formerly VoiceFoundry)

TTEC Digital’s half day AI Enabled CX Workshop will provide your organization with a custom tailored AWS AI-infused CX Roadmap designed through collaborative working sessions with our Enterprise CX Experts. During the session we will explore your organizations current AI and CX maturity, future state AI enabled CX vision and develop an action plan to achieve those goals.

• Sold by TTEC Digital (formerly VoiceFoundry)

TTEC Digital's 911 AutoDirect Service is an intelligent bot designer (Cloud Formation, Chime, Lex) that acts as a virtual assistant for 911 call centers.

• Sold by TTEC Digital (formerly VoiceFoundry)

This next-generation Chatbot powered by AWS Generative AI (Bedrock, Titan, SageMaker) reduces the need for extensive pre-planned topics or flows, offering more adaptability by enabling conversations through Large Language Models (LLMs).

• Sold by TTEC Digital (formerly VoiceFoundry)

Leveraging automation with guardrails optimizes banking contact center operations by streamlining processes and boosting regulatory compliance (Amazon Connect, Contact Lens) and ensure the banking contact center agents adhere to compliance. Developed in partnership with TTEC Digital and AWS, this solution reduces errors, improves efficiency, and ensures alignment with industry regulations. By freeing up resources, banks can concentrate on strategic objectives and delivering superior customer satisfaction.

• Sold by TTEC Digital (formerly VoiceFoundry)

Extended Softphone for Amazon Connect provide agents with a unified view of their contacts and interactions, streamlining their experience and empowering them with the data they need to personalize their customer interactions.

• Sold by TTEC Digital (formerly VoiceFoundry)

TTEC Digital Automated Appointment Rescheduling bot helps healthcare facilities run more efficiently by optimizing the use of valuable technology and avoiding downtime due to appointment cancellations. Each day, the Automated Appointment Rescheduling bot looks for gaps in a healthcare facility’s schedule for the following business day and identifies potential appointments in the coming 2 weeks that could be rescheduled to fill those gaps, automatically offering the openings to patients via SMS or a phone call.