IT Management Services (ITSM)

IT departments have to design, create, deliver, support, and manage the lifecycle of IT services in an increasingly complex world. ITSM solutions in AWS Marketplace help organizations boost performance, improve user experience, and reduce cost.

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Cherwell offers a no-code service management platform that enables customers to digitize and automate workflows across multiple departments. Using Cherwell, human resources, security, product and portfolio management, and facilities teams increase productivity, solve problems faster, and reduce the number of cases. Its low administrative requirements reduce the Total Cost of Ownership (TCO).

Cherwell CORE features include:

  • Low-code development using visual editors
  • Integration services using Cherwell REST APIs
  • Workflow automation
  • Dashboard analytics with comprehensive key performance indicators (KPIs) and flexible dashboards and reports

How it works

Additional resources provided by Cherwell


GNC wanted to replace multiple, outdated systems with a single solution that would streamline their processes, improve their efficiency, and reduce cost. GNC chose Cherwell for its ease of use and development. Using Cherwell, GNC gained visibility of their entire system (including retail stores) on one comprehensive report and dashboard while reducing IT asset management costs.

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Cherwell helps us in the retail environment in a big way. Having over 4,000 stores, the biggest benefit of using Cherwell for GNC is visibility. We can see our stores and we can see the issues that all of the stores are having.

Miranda Merilli, Data Analyst, GNC