Health and Human Services (HHS) agencies are using Amazon Web Services (AWS) to run mission-critical applications that administer healthcare and social benefits programs for millions of beneficiaries. Transforming legacy systems with modern technologies enables advanced analytics, service delivery improvements, and digital transformation. Whether your focus is on agency modernization, building healthier communities, or transforming payment and care delivery models, HHS agencies are turning to AWS for cost-effective, scalable, and secure IT resources.

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Use cases

Mission-critical systems on AWS

Large, enterprise-level systems that administer the social, medical, and economic benefits for states help HHS agencies serve millions of constituents. Ongoing demands for modern, constituent-centered services and pressures to optimize investments using secure and compliant technology are driving leaders to host their systems on the cloud.

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Data-driven insights for HHS programs

Data-driven insights enable agencies to build programs and advocate for innovative policy changes to better serve constituents. HHS programs operate independently and create data silos from disparate sources. Developing a modern data pipeline with data lakes can help integrate these silos and uncover valuable insights in pre-existing and new data. 

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Constituent-facing applications

Improving the delivery of constituent services leads to better social outcomes.  Access to HHS tools and programs increases quality of care and the likelihood that residents will seek the services they need. AWS and its network of innovative partners offer solutions that encourage access to systems and care through mobile devices, interactive virtual assistance, and improved child benefits management.

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Offloading undifferentiated heavy lifting

Self-service portals or mobile device applications allow for an improved customer experience and free up the time of HHS workers. Cloud services, such as natural language processing from voice and text or machine learning, can be integrated to offload the undifferentiated heavy lifting that can consume valuable resources. 

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Health and Human Services Cloud Pavilion

Visit the Health and Human Services Cloud Pavilion, an interactive, virtual reality experience built on Amazon services. State and local government agencies can explore innovative solutions their peers have implemented and find information needed now to help make mission-critical decisions. See what the cloud is all about with this 3D immersive experience.

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How HHS agencies are using AWS

  • Data Lake
  • Security Compliance
  • Big Data Analytics
  • Database Migration
  • Data Governance
  • Data Lake
  • Data Lake

    The AWS Cloud provides many of the building blocks required to help customers implement a secure, flexible, and cost-effective data lake. These include AWS Managed Services that help ingest, store, find, process, and analyze both structured and unstructured data. To support our customers as they build data lakes, AWS offers the data lake solution, which is an automated reference implementation that deploys a highly available, cost-effective data lake architecture on the AWS Cloud along with a user-friendly console for searching and requesting datasets.

    Data Lakes
  • Security Compliance
  • Security and Compliance

    We know customers care deeply about privacy and data security. That’s why AWS gives customers ownership and control over their customer content by design through simple but powerful tools that allow customers to determine where their customer content will be stored, secure their customer content in transit or at rest, and manage access to AWS services and resources. AWS GovCloud (US) is available to government customers, organizations in government-regulated industries, and other private entities that meet AWS GovCloud (US) requirements.

    Security compliance
  • Big Data Analytics
  • Big Data Analytics

    Despite the hype, many organizations don’t realize they have a big data problem, or they simply don’t think of it in terms of big data. In general, an organization is likely to benefit from big data technologies when existing databases and applictions can no longer scale to support sudden increases in volume, variety, and velocity of data.

    Failure to correctly address big data challenges can result in escalating costs, as well as reduced productivity and competitiveness. On the other hand, a sound big data strategy can help organizations reduce costs and gain operational efficiencies by migrating existing workloads to big data technologies, as well as deploying new applications to capitalize on new opportunities.

    PoliceData
  • Database Migration
  • Database Migration

    As the cloud continues to drive down the cost of storage and compute, a new generation of applications have emerged, creating a new set of requirements for databases. These applications need databases to store terabytes to petabytes of new types of data, provide access to the data with millisecond latency, process millions of requests per second, and scale to support millions of users with unique access protocols. 

    DB migration
  • Data Governance
  • Data Governance

    As organizations move mission-critical information and workloads onto the AWS Cloud, DevOps Engineers need to implement sophisticated and secure methods of managing data and processes. Governance on AWS allows your organization to manage complexity and direction on increasingly large AWS Cloud accounts and installations.

    Governance

The cloud is solving issues due to increased demand in services

With waves of unemployment insurance claims, other health and human services (HHS) programs are right behind with increased applications and caseloads. To cope with the volume, states and local governments are able to scale their infrastructure, expand call center capabilities, and enhance self-service and call diversion. They are doing it quickly and effectively through cloud technology.

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Clinical data consolidation: Pandemic and beyond

For the New York Department of Health, clinical data for COVID-19 patients was fragmented—flowing from different sources such as labs, hospitals, and providers. They stood up an AWS solution in just 11 days that helped them quickly identify the state’s medical landscape and speed up decision making.

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Tech to combat homelessness

City leaders struggle with how to best manage rising homelessness populations across the nation. It is a complex issue requiring funding, resources, and engagement from private providers and public health agencies. See how one community, as well as AWS customers and partners, are embracing technology to deliver innovative solutions that prevent and combat housing instability.

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Cloud provides residents vital information and services

Kansas’s motto “ad astra per aspera” means “to the stars through difficultly.” The state delivered critical services by deploying two instances of Amazon Connect for a COVID-19 hotline and another for a triage contact center overlaying their legacy system.

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Our customers

APN Government Competency Partners