Introducing Voicemail for Amazon Connect

Posted on: Mar 24, 2020

Voicemail for Amazon Connect offers users an add-on voicemail solution that they can associate with their Amazon Connect instance. Customers start by deploying an AWS CloudFormation template to set up the architecture with necessary AWS services to provide Amazon Connect agents with voicemail features such as voicemail recordings and transcripts. The solution offers a visual interface for managers and administrators to configure the voicemail settings for the entire Amazon Connect instance and for each agent.

The solution deploys Amazon Kinesis Video Streams, Amazon Kinesis Data Streams, AWS Lambda, Amazon DynamoDB, Amazon S3, Amazon API Gateway, Amazon Transcribe, and Amazon CloudFront, and uses Amazon Cognito for authentication. To learn more about the Voicemail for Amazon Connect, see the solution webpage.

Additional AWS Solutions offerings are available on the AWS Solutions webpage, where customers can browse solutions by product category or industry to find AWS-vetted, automated, turnkey reference implementations that address specific business needs.