AWS Business Applications

Scalable, pay-as-you-go business applications built on AWS
Innovative business applications with the same on-demand scalability, reliability, pay-as-you go pricing, and machine learning that drives AWS cloud infrastructure.

40k

Capital One contact center workers migrated remotely in 1 week

25%

Increased sales for mask reseller due to streamlined productivity

800%

Utilization growth handled by Cerner for virtual health visits
Contact Center

Contact centers are at the core of your business, working hard to solve critical issues and improve your customer's experience with every interaction. Amazon Connect is an easy-to-use cloud contact center that helps you deliver superior customer service at a lower cost.

Learn about Amazon Connect »

Supply Chain

AWS Supply Chain is a cloud-based application that unifies data, provides ML-powered actionable insights, and offers built-in contextual collaboration. AWS Supply Chain can easily connect to your existing enterprise resource planning (ERP) and supply chain management systems, without requiring replatforming, upfront licensing fees, or long-term commitments.

Learn about AWS Supply Chain »

Physical Stores

Deploy Amazon’s proprietary technology in your own physical stores and spaces. Just Walk Out technology uses cutting-edge computer vision and deep learning to move shoppers through spaces quickly while providing retailers insights about product selection and purchasing. Amazon One uses custom-built algorithms and hardware to create a person’s unique palm signature so you can securely and quickly verify their identity to simplify a range of tasks, like payment and access.

Learn more about Just Walk Out »

Learn about Amazon One »

Communication APIs and SDKs

Developers can leverage a set of SDKs and APIs to embed customer communication services directly into your applications. Enable email, SMS, push notifications, chat, audio, video, and voice over the PSTN communications, all at a fraction of the usual cost and complexity.

Learn about AWS Communication Developer Services »

Secure Communications

Send communications with confidence using the industry’s most secure, end-to-end encrypted, communication technology. With Wickr, security-conscious enterprises and government agencies benefit from advanced security features not available with traditional communications services – across messaging, voice and video calling, file sharing, and collaboration. 

Learn about AWS Wickr »

Productivity Applications

Organizations increasingly need options that enable employees to work from any location while remaining secure and productive. We provide a set of pay as you go productivity applications built on AWS to quickly, securely, and cost-effectively enable your team members to check project status, collaborate on content, and communicate in real-time. 

Learn about AWS Productivity Applications »

AWS Business Application Services

Category
Service description
AWS service
Business Applications
Easy to use omnichannel cloud contact center
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Amazon Connect

Easy to use omnichannel cloud contact center that helps you provide superior customer service at a lower cost.

Mitigate risks and lower costs with an ML-powered supply chain application
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AWS Supply Chain

 

Offer consumers fast, checkout-free shopping
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Just Walk Out

 

Let consumers enter, identify, and pay with their palm
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Amazon One

 

Productivity Applications
Secure messaging, video conferences, and file sharing
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AWS Wickr

 

Build apps for managing your team's work with no coding
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Amazon Honeycode

Gives you the power to build apps for managing your team's work. No programming required.

Frustration-free meetings, video calls, and chat
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Amazon Chime

Meet, chat, and place business calls inside and outside your organization, all using a single application.

Secure enterprise document storage and sharing
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Amazon WorkDocs

Fully managed, secure content creation, storage, and collaboration service, allowing you to easily create, edit, and share content from anywhere on any device.

Secure email and calendaring
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Amazon WorkMail

Secure, managed business email and calendar service with support for existing desktop and mobile email client applications.

Empower your organization with Alexa
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Alexa for Business

Enables organizations and employees to use Alexa as their intelligent assistant to get more work done.

Communication Developer Services
High-scale inbound and outbound email
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Amazon Simple Email Service (SES)

Cost-effective, flexible, and scalable email service that enables developers to send mail from within any application.

Flexible mobile SMS and push notifications
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Amazon Pinpoint

Send mobile messages to your customers with the scale of AWS, but you only pay for what you use.

Real-time messaging, audio, video, and screen sharing
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Amazon Chime SDK

Add audio calling, video calling, and screen sharing capabilities directly to your applications.

If our legacy contact center was a railroad, Amazon Connect is a rocket ship. It helps us go further, faster in serving customers and living up to our promises.

- Kerry Bowley
Product Manager, Rackspace