Top generative AI use cases
Improve customer experiences
Chatbots and virtual assistants
Streamline customer self-service processes and reduce operational costs by automating responses for customer service queries through generative AI-powered chatbots, voice bots, and virtual assistants.
Agent assist and conversational analytics
Enhance agent performance to improve first contact resolution, augment tasks such as knowledge search, call summarization, and problem-solving. Managers can extract valuable insights to improve customer experience, monitor agent performance, and boost business performance.
Deliver better personalized experiences and increase customer engagement with individually curated offerings and communications.
Boost employee productivity
Improve employee productivity by quickly and easily finding accurate information and summarizing content through a conversational interface.
Accelerate application development with code suggestions based on the developer’s comments and code.
Automated report generation
Generative AI can be used to automatically generate financial reports, summaries, and projections, saving time and reducing errors.
Enhance creativity & content creation
Create engaging marketing content, such as blog posts, social media updates, or email newsletters, saving time and resources.
Generate personalized emails, messages based on a prospect's profile and behavior, improving response rates. Generate sales scripts or talking points based on the customer's segment, industry and the product or service.
AI can generate multiple design prototypes based on certain inputs and constraints, speeding up the ideation phase, or optimize existing designs based on user feedback and specified constraints.
Accelerate process optimization
Improve business operations by automatically extracting and summarizing data from documents and insights through generative AI-powered question and answering.
Generate synthetic data to train ML models, when the original dataset is small, imbalanced or sensitive.
Supply chain optimization
Improve logistics and reduce costs by evaluating and optimizing different supply chain scenarios.