Native omni-channel managed service with extensibility to integrate into customer’s legacy systems or leverage industry specific solutions built into the packaged service offer. Service and Support packaged that offer customer’s options in selecting the best fit for their business needs. These...
Delight your customers with pertinent, contextual information. • Automate customer information delivery through intelligent screen pops with information that already exists on the interaction. • Improve efficiency by reducing interaction handling time by up to 15% per call. • Enhance your...
In many cases, customer data contained in a variety of backend systems is able to identify customers and determine their contact reason, before ever reaching an agent. Credit card expired? Missed payment? Order/shipment late? Device error? We're able to leverage this contextual data to build...
Are nonemergency calls costing your X11 centers time and money? Would you like to insure your agents in 911, 411, and 311 centers are handling the most critical calls? Our X11 Solution will improve your client inacteractions. By implementing and configuring Amazon Connect, Amazon Lex and Amazon...
Amazon Connect is a powerful solution, but it’s not a stand-alone service. Optimizing its use includes other ancillary AWS services such as S3, CloudWatch, Security Hub, Cloud Trail, databases, audit logs, specific folders, SSO, dual factor, etc. Concentrix Cloud Infrastructure solutions provide...
Contact Center Assessment To meet elevated customer expectations, businesses must provide personalized, optimal experiences on all channels. This requires being accessible across all platforms, continuously improving customer experience, and putting the customer first. 78% of consumers have...
Embark on your journey to cloud-based contact center excellence with ASA Solutions. We specialize in guiding organizations through the migration process, ensuring a smooth transition to modern cloud platforms like Amazon Connect and AWS Lex. Our team of experts will work closely with you to assess...
Starting from $0.10/hr or from $870.00/yr (1% savings) for software + AWS usage fees
* This is a repackaged open-source software product wherein additional charges apply for technical support and maintenance by Apps4Rent. * Ekiga (formerly known as Gnome Meeting) is an open-source Softphone, Video Conferencing and Instant Messenger application over the Internet. It supports HD...
Windows, Windows Server 2022 Base 2022 - 64-bit Amazon Machine Image (AMI)
CTI for SAP Sales Cloud and Amazon Connect by AMC Technology's DaVinci improves the agent and customer experience by supporting standard features, like screen-pop, click-to-dial, and logging of call/interaction activities. Our Interaction Orchestration Platform's low-code model also allows you to...
Conversational analytics is one area which has seen significant investment from AWS over recent years. Contact Lens for Amazon Connect provides a set of conversational analytics and quality management capabilities, powered by machine learning. It helps you to understand and address customer issues,...
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