OVERVIEW Cyara Academy, and Cyara Professional Services both have roles in enabling our customers. Cyara Academy: Cyara classes are designed to accelerate the learning curve through engaging content that encourages active participation, such as demonstrations and hands-on exercises. We offer...
AWS FTR Certified Octave Microsoft Dynamics CTI Connector provides seamless integration of DynamicsCRM with Amazon Connect. Agents can handle both inbound, outbound & Omni-channel interactions. The agents can Pause or resume the Call Recording Initiate an outbound call by clicking on the customer...
Resolve customer issues faster with Vyntelligence No more lengthy voice calls No more frustrating web chats No more agents struggling to visualise your customer's issue. Adding Vyntelligence smartvideonotes lets your customers show and tell their issue so your agents see the customer issue as if...
Key features Gen AI-assisted content management Effective knowledge management starts with quality content. The Knowledge Hub makes content creation and curation a snap with AssistGPT generative AI capability, an easy-to-use authoring console, and flexible editorial workflows that ensure...
Hiver helps organizations engage meaningfully with their customers, employees, and vendors, right from Gmail. Hiver's multi-channel approach turns Gmail into a powerful help desk to handle business communication efficiently from email, chat, phone, and WhatsApp. Hiver offers advanced analytics to...
NTT, in collaboration with Cisco, introduces an advanced Cloud-based Contact Centre Solution powered by the robust Webex Contact Centre (WebxCC). This strategic choice aligns with our clients, emphasizing excellence and seamless customer service. The Webex Contact Centre stands out due to its...
CTI for Salesforce and Amazon Connect by AMC Technology's DaVinci improves the agent and customer experience by supporting standard features, like screen-pop, click-to-dial, and logging of call/interaction activities. Our Interaction Orchestration Platform's low-code model also allows you to create...
Contemporary organizational management necessitates a comprehensive perspective across all facets of the business. The information gathered in the contact center can unveil trends that previously required weeks to comprehend, such as customer dissatisfaction with a product or service. By seamlessly...
Amazon Connect and ServiceNow integration enables seamless communication through various channels such as voice inbound, voice outbound click-to-call,chat, SMS, email . Automation of interactions, including chat, SMS, and others, can be customized based on specific use cases . Key Features Call...
Automated AI Chatbot powered is a fully customizable bot that automates, streamlines, and improves the chat experience for your customers and agents. Our Automated Chatbot reduces workforce overhead and saves agents time and effort. By replacing time-consuming manual chat processes with automated...
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